Improving Customer Satisfaction

Customer satisfaction can be improved through:

a)  Enhancing consumer convenience: A commercial call centre to deal along with all types of bill and meter associated complaints and fully networked Consumer Care Centres for quick redressal of consumers' complaints could be established.

b)  Giving ample bill payment avenues: Information on consumption, billing and payment should be made available on-line to all consumers to view bills, print duplicate bills and make payments by the web.

c)  Providing better quality power in terms of voltage fluctuations and reliability through decreasing power cuts. These needs ensuring that the system is renovated and managing in proper working condition.

d)  Putting in place a customer complaint redressal mechanism in which is more responsive and proactive. The system should be capable sufficient to meet the growing demand of data conscious customers.