The Service Revolution:

Service organizations grew and expanded after World War 2 which resulted in huge trade surplus in services and investment per office worker exceeded the factory worker. This service revolution affected production management enormously. Some of key process or techniques that affected the production management are as follows :

• Robotics and numerical control
• Computer-assisted designo   Statistical process control for quality

o   Lean manufacturing (just in time)

o   Benchmarking

o   ISO standards

o   Time based competition

o   Process reengineering

o   Outsourcing

o   Supply chain management

o    "virtual" organization.