Work Design and Measurement

Each task in the production process must be designed if the organization goals are to be achieved effectively and efficiently. When unnecessary activities are eliminated, a lot of money can be saved.

Work design and measurement are necessary for worker control. The price of the output is to a large extent a function of the labour and material used. Material and labour usage must be accurately measured and controlled.

Work design and measurement are not as widespread in services as in manufacturing, because services are less repetitive and more labour intensive. However, the need for more accurate labour measurement and control is critical, and the potential payoff is great.