Measuring and Controlling the Human Organization

Measurement of critical human variables is an important control area. This measurement is based on the fact that the human organization of any enterprise makes the most difference in end results. This actually is the essence of management i.e. getting work done through people.

Rensis Likert was a pioneer in developing means of measuring human variables. His research over the years indicated that the best managerial producers:

(a)    Practise supportive management
(b)    They facilitate peoples work with the necessary tools, training and external or internal help
(c)    Encourage interaction talk, and mutual help among group members
(d)    Expect high performance standards. He called this system 4 or participative group. Shifts towards system 4 seem to result into better goal

attainment with time. Likert outlines various factors that indicate the type of managing an individual is undertaking and outlined ways of measuring them.