Management Excellence

This theory was advocated by Thomas Peters and Robert Waterman in the mid 80's. After studying various American films they concluded that successful managers were characterised by eight attributes:

        •    a bias for action
        •    staying close to the customer
        •    autonomy and entrepreneurship
        •    productivity through people
        •    hands on-value driven management
        •    remaining with the business: stick to the knitting.
        •    simple form and lean staff
        •    climate of dedication to the central values

Because these theories have not been tested and are still evolving, their validity cannot be ascertained but they still do have useful information for managers of today's dynamic and complex organizations.