What the receiver should do ?

Communication is a two way process. The receiver can improve communication by becoming a better listener, by learning the art of active listening, by observing the ten commandments already outlined in Section 7.34 and by practising the art of providing feedback.

Feedback is the process of responding to what another has told you i.e. communicating how you feel. Feedback can either be responsive where the sender's message is restated or corrective where one communicates the effects of the message. Certain guidelines could be observed for effective feedback by the receiver.

    (a)    Aim to help the recipient.
    (b)    Consider the recipient's ability.
    (c)    Focus on behaviour rather than on person.
    (d)    Be descriptive rather than evaluative.
    (e)    Respect the recipient's privacy.