Step

Description

Diagnosis

Data collection about the perceptions, problems, concerns & the expected changes from the employees of the organisation.  Questions, secondary records, interviews, & a variety of techniques are used.

Analysis

Data analysis to identify the problems, patterns of behaviours and etc. Inferences are drawn and the basic concerns, problem areas & expectations identified.

Feedback

The highlights of the analysis in terms of concerns and problem areas are shared along with the employees, especially those from whom data has been collected. Along with the help of representatives of employees, the action plan for bringing about needed change in specific areas is decided upon.

Action

An action plan is set within motion.

Evaluation

An evaluation is carried out at the planned intervals to know the extent to that implementation has taken place and desired changes have been arrived at. Essential steps might be taken for collection, changes or additional work.