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Question :
"Everyday in every organisation, harmful acts occur. Not surprisingly, the costs associated with dysfunctional workplace behaviour are staggering. It is apparent that workplace deviance poses one of the most serious problems facing organisations today" (Kramer 1999:18)
(a) What is workplace deviance and what are the forms it can take? (b) What are its consequences? (c) What are the possible reasons behind deviant acts at work? (d) What will be done to reduce deviance in the workplace setting? (e) How will deviance be functional and constructive at times?
A(n) _____ is a neutral facilitator between employees and managers who assists in resolving workplace disputes.
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test questions
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