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Problem 1:
(a) What is the definition of Business Process Outsourcing according to Gartner Dataquest?
(b) BPO deals mainly with non-core processes of an organisation. Describe of such type of processes.
(c) State and explain the BPO business models.
Problem 2:
(a) What are the basic issues involved in a vendor selection process?
(b) What do you meant by Request for information and Request for Proposal(RFP)?
(c) Give criteria for vendor selection which does not fall under an RFP and is carried out during independent study of each vendor.
What are the characteristics of each component of the GE matrix?
Define the scope of total quality management in brief. Scope of TQM: Total Quality Management is a system approach to quality within all spheres of organisation. It impli
You must create a fictituous supply chain (loosely based on a real world system) that has at least three companies A, B and C. Each company will have its own ordering, invoice and
Approaches to short-term financing problem?
QUESTION (a) Compare written and telephonic communication in terms of their media richness. (b) The integration of computers into electronic systems has dramatically increas
Explain queuing theory and give examples of the ways in which it might benefit a hospital providing services to the public. Service organisations such as hospitals can benefit
finance via internet
QUESTION 1 a. What is CRM? b. Why is CRM important in a service organization? QUESTION 2 What are the various behavioural styles which may be exhibited by a customer
notate commendation to pmc
What are the steps in developing a product? The various steps included within developing a product are as follows: 1. Acquire New Ideas through initiating, adaptation, throu
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