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QUESTION 1
Explain the importance of the
i) Perceptual,
ii) Behavioural and
iii) Relational consequences of communication.
QUESTION 2
Using a concrete example from your own experience, describe carefully the Shannon and Weaver's Model of Communication.
QUESTION 3
i) What is persuasive communication?
ii) Identify and discuss the source characteristics for effective persuasive communication.
Question: a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ? b. The emergence of CRM
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QUESTION (a) Describe how the ABC method/technique of inventory control is based on Pareto analysis (b) You are part of a team who is carrying out a study on the causes of i
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