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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
What do you understand by “line balancing”? What happens if balance doesn’t exist?
Explain Participation of workers in management. Workers' Participation in Management: Participation of workers in management can be in any shape, from establishing work-commi
After a risk workshop has been completed, risk interviews are often completed with subject matter experts. Assess the value of the interviews to identify risk response strategies.
Record of operations in an organisation If the operation to be studied already exists it is important to record its details by direct observation. To help in this, many tools
The dimensions describes a leader who is self-centred, conflictual, and status conscious
what are types of forcasting?
Differentiate between a WorkCentre and a manufacturing cell
Poll a small sample of class members, work associates, or friends and ask them to answer the following in a paragraph or two: "What are your career aspirations for the next five
Explain advantages of budgets. Advantages of Budgets: (i) Actions plans and policy taken are all reflected into the budgetary control system. Now here is a formal recognit
What police resource was first used in the Jack the Ripper Case?
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