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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Why is it necessary for an organization to appraise performance formally? Describe some situations in which an organization would be wise if it did not appraise performance formall
As organizations grow and differentiate, problems can arise with a functional structure. Describe and explain the problems that may arise and how organizations may respond.
Applying sound ethical principles in marketing situations: a.is a losing battle. b.must be a continuous process. c.requires a major competitive fight. d.is impossible for most comp
Architect Bob Berryman purchased a late model car from Fred's Ford dealership. Three months after he purchased the car, he had to replace two of the tires because he ran over nails
Ergonomics Inc. sells ergonomically designed office chairs. The company has the following information: Average demand = 54 units per day Average lead time = 30 days Item u
1. Think of a stereotype associated with an Asian country and one associated with a Latin American country. How can these stereotypes potentially influence decisions related to HR
a. Describe who will be the CEO and his/her qualifications/experiences in the product/service industry, including both education and work and other relevant experiences. b. Desc
Most day-to-day interaction between labour and management involves the: Answer (1) national union. (2) International union. (3) Industrial union. (4) Local union.
Explain the graphical method of solving Linear Programming Problem
Use a dystopian narrative within Martin Luther King's speech. What difference does it make?
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