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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Look at this website: customer satisfaction WHYY news report.mht 1. Do you feel that consumer/patient reviews are reliable when choosing health care providers? 2. Do you feel tha
1) What are at least three main benefits of the just-in-time system? Present and explain them 2) What are at least three main drawbacks/problems of the just-in-time system? Pres
Q. Explain the ordering of the purchasing department? Ordering is the responsibilities of a purchasing department: a. Negotiating along with suppliers b. Placement of ord
Four parts (A, B, C, and D) are processed through a sequence offour operations (1, 2, 3, and 4). Not all parts are processed inall operations. Part A, which has weekly quantities o
Mean value - Statistical Aspects of Variability The arithmetical mean value (µ, mu) of the measurements can be readily calculated, as follows. Let the class mid- point values
Explain how the Internet has aided criminal activity. 2. Provide three (3) specific examples of how the Internet has aided criminal activity. 3. Identify the types of crime that tr
1. Since the creation of DHS, the Postal Service is no longer in the business of fighting computer-generated crimes such as child pornography. True or False 2. During the first era
Capacity planning involving hiring, layoffs, some new tooling, minor equipment purchases, and subcontracting is considered as which one of the following planning horizons?
Suggest some reasons why a person may go against his /her conscience in spite of the consequences. Provide examples with your response.
"Testing for Honesty" Please respond to the following: From the case study, determine what ideals, obligations, and effects must be considered in using psychological tests as pre-e
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