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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
A large hotel-casion in Las Vegas is currently under construction. There will be an Italian restaurant in the hotel that will serve pizza. Management is trying to decide whether to
Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?
(1) The following table presents Mary's marginal utility for each of the four goods she consumes to exhaust her income. The price of Good 1 is $1, the price of Good 2 is $2, the p
Column Minima Method: Step 1: Determine the smallest cost in the first column of the transportation table. Let it be C1j . allocate Xi1= min ( ai bi ) in the cell
propose process improvements, and justify your reasons, for the improvements, to the flowchart for answering calls.
i need calculated examples using the methods of plant location evaluation.how are they calculated?
managing quality
Identify a real-life example or application of either the binomial or Poisson distribution. Specify how the conditions for that distribution are met. Suggest reasonable values for
what does employee empowerment mean in job design
What is the difference between compensatory damages and consequential damages? Provide at least one relevant example of each that was not included in your textbook. What is nominal
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