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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
What is the first goal of national unions? Elections in units where employees are not currently represented are called? Corporate goal achievement is facilitated or inhibited
Please give a detailed explanation for the answer for the following scenario: You are a division manager of a manufacturing facility that produces waste? Water that must be treated
Explain Always Better Control analysis of inventory control. ABC Analysis of Inventory Control: ABC analysis is the extensively used approach for classifying the inventories
A manufacturing process has a fixed cost of $150,000 per month. Each unit of product being produced contains $25 worth of material and takes $45 of labour. How many units are neede
Poll a small sample of class members, work associates, or friends and ask them to answer the following in a paragraph or two: "What are your career aspirations for the next five
If charles lackey's utility costs remain constant at $500 per month, labor at $8 per hour, and cost of ingredients at $0.35 per loaf, but Charles does not purchase the blender sugg
"Project Selection" •For the purpose of completing the requirements of this course, select an actual business or personal project that assumes duration of 15 months and a functiona
What new and distinctive challenges does the organization face regarding an aging workforce? What can organizations do to plan for the impact that aging may cause? What speci
Advances in technology have allowed HR services to be offered more on a self-service basis than in the past. True False
Why are standards important in many industries? As standards get adapted and become dominant, how does this process influence the competitive nature of the industry? When Walmar
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