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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Explain about the just in time philosophy. Just in time (JIT): This philosophy requires which products must only be produced when there is an internal/external customer w
Choose an Operations Management problem relating to an organisation of your choice and undertake a critical review.
Research suggests that a party with an attractive BATNA will likely receive a more positive outcome if it hides the information from the other side.
Provide a broad description of the value of understanding the strategic challenges and opportunities facing the business organization today What are the elements for Developing
What are programmed and non-programmed decisions? Programmed decisions are which made in accordance with some procedure, rule or habit. Non-Programmed decisions are those which
Which of the following probability distributions cannot be simulated ?
Whats is lean synchronization and examples?
The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture, an
Describe the impacts of consumerism in regards to information technology, claims management, and member services when dealing with healthcare providers.
"Fast Eddie" Flournoy manages the service equipment division of Delta Airline's Atlanta terminal. He keeps a service crew on call to repair tow tractors that break down. Tractors b
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