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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
The owner of a pizza place is considering a new oven in which to bake the pizzas. Oven type A can handle 25 pizzas per hour. The fixed costs associated with oven A are $10,000 and
Define the product you will be offering at College Pretzel Company (CPC) in detail. Create any necessary documentation such as an engineering drawing or a bill of material for the
How can supervisors avoid receiving "canned" or rote answers to interview questions? This question is about the Supervisor
factors affecting the manufacturing process Design
A company that produces pleasure boats has decided to expand one of its lines. Current facilities are insufficient to handle the increased workload, so the company is considering t
Weekly sales of 10-grain bread at the local organic food market are in the table below. Based on this data, forecast Week 9 using a five-week moving average. Week Sales 1
Discuss the types of skills needed in order to succeed as a systems analyst
what do you understand by line balancing what happens if balance doesn''t exist
Nan read the note that Tom had just given her. She was doing some home repair for Tom. The note represented the $10,000 that Nan and Tom agreed upon for all of the work. The note r
Imagine an interview with a company CIO or MIS Director/Manager, perhaps even in your own company. Construct a short list of questions that you would ask. The goal is to understand
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