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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Carter Dalton is well on his way to starting a new venture-- Max, Inc. He has projected a need for $350,000 in initial capital. He plans to invest $150,000 himself and either borro
A retail outlet has its own production facility for producing denim cloth. The ordering cost ($150) is the cost of setting up the production process to make the denim cloth. The ca
Explain to a new project manager how you ensure that all steps in project completion have been finalized
What is the primary objective of supply chain management
How does one go about controlling workers' compensation cost, and why is that important?
describe stores management and its function
Joan has been a manager with Argos for the past 15 years. She is known to be aggressive and tough and always gets results. She is demanding of her employees and is often brusque wi
what is the significant of microfinance?
Determine the sample standard deviation(s) for the following data: 7, 9, 2, 0, 1, and 5. s = 2.805 s = 3.266 s = 2.927 s = 3.578
1) C-Spec, Inc., is attempting to determine whether an existing machine is capable of milling an engine part that has a key specification of 4+6 .003 inches. After a trial run o
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