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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Definition of a Project" •According to the Project Management Body of Knowledge (PMBOK), explain one of the major knowledge areas and why it is important to project management. Eva
What are the factors influencing the process design? and which particular process is used ?
Watch the video, how to perform a SWOT Analysis, and then conduct a SWOT analysis using the Starbucks' Global Quest 2006: Is the Best Yet to Come? Case provided in the Course Mater
o Compare what the HR systems might look for at Wal-Mart, a new web startup company, and a law firm. How would you achieve a sustainable competitive advantage through HRM systems i
How do you think management practices might change in response to increasing government regulation in the banking and health care industries?
Given the success enjoyed by Southwest, Whole Foods, and Google, why don't all firms use similar approaches to managing their employees?
Describe the employers responsibility, giving at least three examples. Be sure to use a credible academic/professional source and include the link in your summary.
It is important to assign a unique number to every component in the project Work Breakdown Structure.
Global expansion is fuelled by a (n): Answer (1) shrinking customer market, lower foreign labour costs, and advances in technology. (2) Expanding new customer market, lower foreign
When concerned with project procurement management regarding a project, list the different steps of the supply process and reasons why or why not the project would have been more s
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