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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
You have figured out that, for your research, you need 20 classes of Biology 101 students to complete your questionnaire. You estimate that the average student will complete the qu
Riverside Oil Company in eastern Kentucky produces 3 different grades of gasoline. They are regular, premium, and supreme grades. Each barrel of regular grade sells for $82 while p
1. The annual demand for a product is 8,000 units. The order cost is $30 for a single order. The cost of the item is $10 and the holding cost has been calculated at $3 to carry one
Preparing employees to work across national and cultural boundaries is known as: Answer (1) cross-cultural repatriation. (2) Cross-cultural preparation. (3) Culture shock. (4) Reve
Calculate the minimum replenishment time to build 2500 Model A fountains given the following beginning inventories?
Challenges in leading a multi-generational and/or multi-cultural workforces: Need a complete summary for the listed assignment, references. Please at least one page of information
What is the difference between the concepts of design quality and conformance design? Give examples to compare/contrast the two concepts.
Briefly compare and contrast the manufacturing and service processes using queuing and assembly lines as your items to compare and contrast
Explain Job Evaluation. A combination of short statements which describe both the necessary requirements of the particular job and the work to be performed is termed as Job Eva
Forward Scheduling - Scheduling Techniques Forward scheduling means assigning customers orders or job to various work centers based on the as early as possible approach. Thus
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