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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Numerous laws that are enacted to protect consumers have been passed and business leaders have evolved to reflect this focus on consumer safety. Select one of the laws in Appendix
manufacturing operation definition and objective
I feel like there is not enough information to even start. Can someone help explain what to do? Maybe if I can start, then I can do the rest on my own.
What capability would an organization have to have to not need forecasts?
Question 1: Describe the role of operations in an Organisation. Link with other functions Issues Types of operational decisions Conclusion Explain the s
write a essay
How customers were affected the BP oil spill disaster in the gulf
Evaluate the statement: "In lean operations, when work is completed at one work center, it is important to immediately move the completed work to the next work center to minimize i
What are the procedural steps necessary to sue a person or company for business law dispute? Discuss and illustrate what both the plaintiff and defendant must do.
Because of the aggressive actions of his brokerage firm, a stockbroker feels pressure to recommend to a client a stock he does not consider a good investment. Please develop a deci
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