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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Identify the front-room and back-room services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By sepa
Definitions of Productivity 1. Productivity is the relationship between output generated by a production or service system and the input provided to create the output.
1- With respect to a firm's supply chain design, what are some key challenges in terms of achieving an optimal level of mass customization? 2 - Articulate key aspects of operati
Strategic Plan For this assignment, you will need to choose a company that you have familiarity with or knowledge of their corporate structure and strategies. You may choose to
I need a professional plan for this school project on this company. (• A plan of viable business options for "Family Fabrics" • A summation of expected results. Fire destroyed t
Define the term total quality management in short. Total quality management (TQM): Total quality management is the procedure of embracing a quality conscious philosophy o
Your new small business has really grown, but now it needs a substantial infusion of capital. A venture capitalist firm has agreed to invest the money you need. In return, the vent
Describe globalization and how it impacts your current or future position as part of an international workforce.
Analyze why it is important to address risk through the entire project life cycle. Identify three possible negative results that can occur if an organization fails to address risk
All else constant, as the price of petroleum increases relative to the prices of other inputs to the production process, in their effort to minimize their total costs of production
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