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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
What are the issues of management does Google strategy 2010 needs to address? How could they be analysed and evaluated?
Paul decides to play a joke on his neighbour Gerald by secretly "borrowing" his cow, hiding it in his own barn and milking it while it's there. Paul giggles to himself while Gerald
Activities Relating to Production System Designing Decision relating to the production system design is the firm and foremost activity of the production management. This activi
WHAT WOULD BE A GOOD RESEARCH QUESTION ON THIS TOPIC FOR A GROUP PROJECT
What are the economic and social consequences of prohibiting the replacement of economic strikers?
Explain value chain analysis according to Porter. According to Porter’s value chain analysis: Value chain analysis (VCA) is a position audit element which examines the in
A recently negotiated union contract allows workers in a shipping department 24 minutes for rest, 10 minutes for personal time, and 14 minutes for delays for each 4 hours worked. A
Joyce is a problem employee. She is often late and does low-quality work. The shop steward sees the performance problems. One day a new position opens and Joyce applies for it b
Discuss the concept of the internal customer. Who are purchasing's internal customers?
1. What triggered the new product strategy at Minnesota Bio labs? 2. What prediction would you make for the success of getting the country general managers in Europe and Japan to a
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