What is performance measures, Operation Management

Assignment Help:

Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100

Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications


Related Discussions:- What is performance measures

Explain salary will the inducement comprise, Existing salary for managers i...

Existing salary for managers is 45,000 euros (58,567 US DOLLARS) PLUS BONUSES. AVERAGE SALARY FOR MANAGERS IN RANGE IS 60,000 EUROS (78,090), NO BONUSES. Recommendations must inclu

Q3. What do you understand by “line balancing”? What happens, Q3. What do y...

Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?

Define the firm carry out the environmental scanning process, How should th...

How should the firm carry out the environmental scanning process? What would the process be of any practical value?

MBA, What do you understand by “line balancing”? What happens if balance do...

What do you understand by “line balancing”? What happens if balance doesn’t exist?n..

Supply chain, #question. 1. how does a formal procurement policy affect cus...

#question. 1. how does a formal procurement policy affect customer service

Explain one-factor-at-a-time experimentation, What are the advantages and d...

What are the advantages and disadvantages of full-factorial design over one-factor-at-a-time experimentation?

Explain a key characteristic of a partnership, A key characteristic of a pa...

A key characteristic of a partnership is that each partner a. must contribute capital to the business b. shares in company assets upon the dissolution of the partnership c

Define the upper and lower control limits, The overall average on a process...

The overall average on a process you are attempting to monitor is 50 units. the process standard deviation is 1.72. Determine the upper and lower control limits for a mean chart, i

Devise a regression equation or predict the profitability, Consider the tab...

Consider the table below. This time, the historical profitability of eight locations is listed in the table. Devise a regression equation and predict the profitability of a new sit

Explain what specific actions entrepreneurs can take, Consider the four maj...

Consider the four major reasons for new business failure. Discuss what specific actions entrepreneurs can take to minimize or avoid these causes of failure

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd