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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
The fixed cost and the variable cost of production of product are 200000USD and demand is 500units to break even unit price of first 300 item will be?
Define what mechanisms are related to the organization's SWOT in order to unfreeze, change, and refreeze (Lewin's theory of change) HR/business practices across the global organiza
Strategies for Improving Productivity Attempts to improve the productivity of an organisation require the manager to become involved in the management of change. Without the a
Briefly compare and contrast the manufacturing and service processes using queuing and assembly lines as your items to compare and contrast
1. Referring to the figure, in which category would you place: a chemist shop; Burger King; Direct Line Insurance; Cable Vision; Motorola; a chiropodist; QVC television; Smith-Klin
Obsolete technology can cost an organisation its customers.Explain the role of computers in production and operations management
A vendor's gives discounts to entice larger quantity purchases. The price breaks are as follows: Order Size Discount Unit Price 0 - 40 0% $30 50
Hierarchical planning in operations/production management and types of time frames in each hierarchy
As the investment community watches to see if Blockbuster will be able to sustain a double-digit growth rate under the new direction, the CEO is reviewing his actions as the strate
Google's strategy 2010: identify the issues management needs to address. Analyze and evaluate the issues identified based on the information provided in the case. Recommend a set o
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