What is performance measures, Operation Management

Assignment Help:

Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100

Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications


Related Discussions:- What is performance measures

What are the financial institutions offer loans, After working for 30 years...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

Explain reflecting back on our readings about entrepreneursh, Reflecting ba...

Reflecting back on our readings about entrepreneurship in, would you consider someone who buys a franchise to be an entrepreneur?

Explain disadvantages of financing via the internet, What are the advantage...

What are the advantages and disadvantages of financing via the internet?

Which coca-cola products are main likely to lose customers, Some industry a...

Some industry analysts think soft-drink companies should develop products that will bring new customers into the market rather than just creating variants on the old. They warn tha

Comparison of market based and resource-based approach, Comparison of Marke...

Comparison of Market Based and Resource-Based Approach to Operations Strategy Since Porter's assertions, there has been a recognition that traditional strategic management has

What are routine and strategic decisions, What are routine and strategic de...

What are routine and strategic decisions? Routine decisions are of repetitive nature that do not need much analysis and evaluation, are in the context of everyday operations of

Explain embedding knowledge, "Embedding Knowledge" Please respond to the fo...

"Embedding Knowledge" Please respond to the following: •Determine the most appropriate way that "sense making" can be applied to health care organizations. Provide specific example

Corporate social responsibility, explain the concept and practice of corpor...

explain the concept and practice of corporate social responsibility (CSR).

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd