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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
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Project Management at the Phoenician video case Many times, project decision makers do not rely solely on financial hurdles, such as return on investment or internal rates of re
#question.what is the history of managerial decession making ? .
2. Inez Garcia was born in Portland, Oregon. Her mother is from Italy and Jewish. Her father is Mexican. Under the Guidelines on Discrimination Because of Religion or National Orig
What structural change is indicated at the Plaza Inn? Explain clearly why
Orangemen Lofts plans to add 300 luxury apartments to its complex in Cohoes. The cost of the land now is $16 million including taxes and fees. The construction cost is expected to
How would you measure marketing productivity? What measures would you use and why? Explain.
Medical studies have shown that 10 out of 100 adults have heart disease. When a person with heart disease is given an EKG test, a 0.9 probability exists that the test will be posit
Harley Davidson sells motorcycle X and Y. Motorcycle X sells for $10,000, has variable cost (labour and material) of $2,000, and requires 10 hours of use of machinery to produce. M
what are the roles of the health and saety committees
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