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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Operation Planning and Scheduling System Operation planning g and scheduling system concern the volume and timing of the outputs utilizations of the operations capacity and the
Variations in Volume, Variety and Flexibility - Operations Function A classification which is of particular significance for the various issues considered in this course, re
Maxwell Manufacturing makes two models of felt tip marking pens. Requirements for each lot of pens are given below. Fliptop Model Tiptop Model Available Plastic 3 4
What is the aim of focus factories in manufacturing? Focus factories: The aim of this is to decrease the cost of ‘part finished stock’ for example, work-into-progress. P
Solve for x: log_10?x=3 5. You've earned your degree and have been hired by an established company. You were able to negotiate a beginning salary of $2500 per month with annual 6%
You have just received 10 units of a special sub assembly from an electronics manufacturer at a price of $250 per unit. A new order has also just come in for your computer's produc
You are the plant manager at Acme Plastics. You are running two shifts, a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate sup
1, Meridian sells sand to customers in saudi arabia. 2, McDonald's in Germany. 3, Campbell's soup company contract with Nakano Vinegar form Campbell Nakano. 4, Flextronic
Explain the McGregor's Theory x-y , the pros and cons of the theory
Can you show me step by step how to solve the following problem? Payments of $20,000 at 6% interest Compounding quarterly What will be the value in 12 years?
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