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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Advantages of Work Measurement: 1. It serves as a basis for methods analysis by comparing the efficiency of alternative work method. Other conditions beings t
Describe what RRMC should do to counter its image problem in the community because of its decision to close the Women's Pavilion.
From the video "Barcelona Restaurant Group", determine how the same focus on quality demonstrated by the Barcelona Restaurant Group could benefit manufacturing operations. Provide
Suppose that a small publisher selling to book distributors has fixed operating costs of $600,000 each year and variable costs of $3.00 per book. How many books must the firm sell
National Scan, Inc., sells radio frequency inventory tags. Monthly sales for a seven-month period were as follows: Month/Sales (000) Units Feb 16 Mar.17 Apr. 11 May. 29 Jun. 19 Jul
When Scott Tweedy picked up a magazine article on how to manage health care workers, he was pleased to some advice. Scott was concerned about poor or mediocre performance on
What are the disadvantages of periodic systems for controlling inventory? The disadvantages of periodic while compared to continuous systems for controlling inventory are as fo
Describe how the components of the Hawthorne study are incorporated in current human resource functions? What was the main idea behind this study?
I just order a book and the eReader will not open. It shows opening book, but it will not load. What can I do?
Which are your top 10 requirements to offer someone a top manager position?
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