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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Discuss three barriers to effective oral communication and possible remedies. Discuss 3 views of organizational conflict. When is conflict "good?" When is conflict "bad?"
Buckeye Manufacturing expects to generate additional revenue from its recently won government contract. Buckeye forecasts that the revenue will be $40 million in the first year, bu
How employee development aids HR professionals?
Lifeline, Inc., has sales of $585,000, costs of $273,000, depreciation expense of $71,000, interest expense of $38,000, and a tax rate of 35 percent. What is the net income for thi
b. A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y pa
What kind of control systems are being used to measure the performance of hospitals and their different kinds of employees such as doctors and nurses? What are the pros and cons
1. A powder metal (PM) manufacturing line produces bushing in three steps, compaction, sinter-harden, and rough/O?nish turn, which are accomplished at three single machine stations
Describe the employers responsibility, giving at least three examples. Be sure to use a credible academic/professional source and include the link in your summary.
Can you show me step by step how to solve the following problem? Payments of $20,000 at 6% interest Compounding quarterly What will be the value in 12 years?
Discuss the following statement: "Health care cost are out of control in the United States, and increasing conflicts between employers and employees are likely as employers try to
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