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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
what are the types of layouts
Presentation of Performance Measures - Operations Strategy A useful way of presenting performance measures is to sketch them in a polar representation with each line represent
Question 1: Traits theories are not sufficient for explaining Leadership! i. Give an account of the other complementary Contingency theories or parts of the theories that d
How do projects drive "accountability"? Why would managers fear this particular terminology?
From the video "Barcelona Restaurant Group", determine how the same focus on quality demonstrated by the Barcelona Restaurant Group could benefit manufacturing operations. Provide
Find a cover song from one of your CD's. If you have no CD, use one from the library. Looking at the credits & using the Mechanical License hand-out as a reference, submit the foll
What are the activities of value chain analysis? Activities are business activities the organisation manages so as to add value for example, the product or service is worth mor
Determine how to minimize the number needed to meet small towns daily requirement
what are the elements of production forecasting?
Transportation Problem in Linear Programming
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