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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Expando, Inc., is considering the possibility of building an additional factory that would produce a new addition to their product line. The company is currently considering two op
How common do you think it is for people to try to justify their conduct by the argument that "Everybody's doing it"?
Explain Trial Balance. Trial Balance : After posting all journal entries in the ledger, a statement termed as trial balance is prepared to check the accuracy of postings in th
Question: A company has to make product deliveries from one of its four warehouses to customers in three areas. The table below shows the transportation costs (Rs) per product,
When is the ordering cost decreased? Ordering cost falls while the size of order increases. It is because when the size of order raises for the similar quantity of inventory pu
critically discuss the total operation system, policies and practices of an organization
Initially, the mean turnaround time for a stress test was 68 hours. After incorporating changes into the stress-test process, the quality improvement team collected a sample of 50
According to the text there appear to be very limited opportunities for input substitution in the production of fire protection services. Which of the following is the most plausib
The Legal environment of HRM includes EEO, Affirmative Action, and Americans with Disabilities Act. Discuss each explaining significance.
Draw the Flow Chart of Ant Algorithm?
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