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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Griffin cites that there are four methods of reinforcement to maintain proper behaviour at the work place. What are they and are they used at your current/former workplace? Which o
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Suppose the firm in this example considers a second product that has a unit profit of $5 and requires 2 hours for each unit produced. Assume total production capacity remains 40. U
Charles Teplitz's firm wishes to use factor rating to help select and outsourcing provider of logistics services. A) with weights 1-5(5 highest) and ratings 1-100 (100 highest), us
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Ashish keeps his inventory in special containers. Each container occupies 10 sq fit of store space. Only 5000 sq ft of the storage space is available. The annual demand fo
Natural Resources - Factors Affecting Productivity Improvement Natural resources The manner in which countries use the resources at their disposal is of major importance,
You have been hired as the Director of HIM for Runnels-Poplar General Hospital, which is a new 250-bed facility that opens in six months. You are responsible for determining and de
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