What is performance measures, Operation Management

Assignment Help:

Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100

Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications


Related Discussions:- What is performance measures

Ethical organizations are founded through ethical leadership, Discuss how e...

Discuss how ethical organizations are created through ethical leadership and organizational structures and systems.

Explain what is the annual cost for ordering item x, Item X is a standard i...

Item X is a standard item stocked in a company's inventory of component parts. Each year the firm, on a random basis, uses about 2,500 of item X, which costs $25 each. Storage cost

Describe approaches to communication as related to managers, Clampitt prese...

Clampitt presented a communication model for his first 2 approaches to communication as related to managers; Arrow & Circuit. What communication model best describes his Dance Appr

Generate a decision tree to help expando, Expando, Inc., is considering the...

Expando, Inc., is considering the possibility of building an additional factory that would produce a new addition to its product line. The company is currently considering two opti

Concepts of collective bargaining process, The United Auto Workers union en...

The United Auto Workers union enters into contract negotiations with the Ford Motor Company in Michigan. What are the three main subject areas the UAW can negotiate with Ford? Prov

Explain styles of leadership are situational and charismatic, The five type...

The five types of leadership styles are most applicable in certain situations. Discuss the applicability of each of the five types in project leadership situations and its usefulne

Explain value chain analysis according to porter, Explain value chain analy...

Explain value chain analysis according to Porter. According to Porter’s value chain analysis: Value chain analysis (VCA) is a position audit element which examines the in

Location Strategies, What are the CSF''s in making location decisions

What are the CSF''s in making location decisions

Explain non-web-based international expansion strategies, Why is it that sm...

Why is it that small businesses are at a disadvantage as they pursue non-Web-based international expansion strategies?

Explain management retreat at a regional casino, Please explain in detail w...

Please explain in detail what you would do for the following scenario: You have just finished laying off 25 people because of a need to cut costs. You are then invited to a managem

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd