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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
why is capacity planning important in production and operations management?
State the term Shamrock Organisation? Shamrock Organisation: According to Charles Handy the 'Shamrock Organisation' used to apply a model to the workforce flexibility. Th
Now let's continue our discussion about the financial aspects of owning your own business that are part of, by considering the idea of "ratio analysis". In considering "financial r
#questionGo-Fast Travel agency has a phone reservation system with 5 lines answered by one travel agent. that means 4 customers can be placed on hold while one is being served. if
Pizza USA is a chain of pizza restaurants offers sit down and take out service. Part I as the customer: make a list of the attributes of a pizza delivery of pizza delivery that are
Explain grievances handling. Grievances Handling: Individual workers generally have some complaints termed as grievances against the working rules of the business enterprise,
what do you understand by line balancing what happens if balance doesn''t exist
Lifeline, Inc., has sales of $585,000, costs of $273,000, depreciation expense of $71,000, interest expense of $38,000, and a tax rate of 35 percent. What is the net income for thi
Consider the everyday task of getting to work on time or arriving at your first class on time in the morning. Draw a fishbone chart showing reasons why you might arrive late in the
An employer could violate the laboratory conditions doctrine without committing an unfair labor practice, which would cause the election results to be dismissed and a new election
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