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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
What suggestions would you make to Veronique to improve the process?
Batch Operations - Operations Function Batch systems form an intermediate category, and are the most common. Here, many different products are produced at regular or irregular
Explain the relevance of TQM in decision making and controlling processes.
Gina Fox has started her own company, Foxy Shirts, which manufactures imprinted shirts for special occasions. Since she has just begun this operation, she rents the equipment from
How are the quality of health care and excellence in customer service related to each other?
Look at this website: customer satisfaction WHYY news report.mht 1. Do you feel that consumer/patient reviews are reliable when choosing health care providers? 2. Do you feel tha
Example: Find the feasible solution of followings transportation problem by VAM and optimize it by stepping stone methods. Availability of Warehouse
How does utilitarianism contradict the fundamental ethical principle: the end does not justify the means?
How do the BI needs of business professionals and medical professionals differ?
The network in figure below shows the pipeline transportation system for treated water from the treatment plant (node 1) to a city water supply system (node 14). The arc capacities
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