What is performance measures, Operation Management

Assignment Help:

Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100

Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications


Related Discussions:- What is performance measures

Exactly how must sustainability be best defined, Exactly how should "sustai...

Exactly how should "sustainability" be best defined when making it part of a gold statement or performance objective for a business or organization?

Line balacing, what happens if line balancing does not exist

what happens if line balancing does not exist

Explain logistical and visual elements, Like other large airlines, Global A...

Like other large airlines, Global Airlines has a points-based incentive program. Customers who join Global's FreeMiles program earn points by purchasing tickets from Global or by u

Define what unions unionization does southwest airlines have, What unions /...

What unions / unionization does Southwest Airlines have?

Which amendment has had the most impact throughout history, What are the fa...

What are the facts of the case? What is the key constitutional issue presented? Do you agree or disagree with Angel Raich's postion? Review the amendments to the U.S. Constituti

Role or forecasting in capacity planning, Role or Forecasting in capacity P...

Role or Forecasting in capacity Planning The marketing department plays a major role in providing demand forecasts based on which both long term as well as short term capacity p

Explain definition of a project, Definition of a Project •Analyze how proje...

Definition of a Project •Analyze how project management supports the concept of strategic planning.

Explain detrimental to effective group functioning, What is groupthink? Why...

What is groupthink? Why can groupthink be detrimental to effective group functioning?

Integration of social networking with web 2.0 capabilities, Choose any comp...

Choose any company website and evaluate its effectiveness. Write an essay of between 750-1000 words, double-spaced, focusing on such topics as the web site's attractiveness and the

Factors for plant location choice - availability of services, Factors for p...

Factors for plant Location choice - Availability of Services There are six main  services which  need to be  considered: Gas Electricity Water Drainag

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd