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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Please provide a description of the Freedom of the World survey. What factors are taken into consideration in the survey when forming the rankings?
The quesstion is to develop a scattr diagram using total number of shiments and number of defective shiments. This is for Project management mgmt. can some one help me with this
Ask questiondiscuss the advisability of using modular assemblies in manufacturing. what are the advantages and disadvantages #Minimum 100 words accepted
Cultural symbols are usually noticed through sight, sound, touch, and smell. For example, Abercrombie retail stores use music, attractive models, and fragrance to communicate eleme
Miniature replicas are- a) Subsidiaries structured to mirror that of domestic organizations b) Small scale reproduction of each firm to show at office meetings c) Company
Review the "You Be the Judge" case in chapter 9 entitled Demasse v. ITT Corporation. Answer the following questions about this case: Did the emplyee handbook create a contractual
Jill and Seth, recent graduates, were hired as computer analysts for HRJ Enterprises. In a conversation over lunch, Jill discovered that Seth's salary was 15% higher than hers. Ass
Year 1 2 3 4 5 6 7 8 9 10 11 Demand 7 9 5 9 13 8 12 13 9 11 7 a) Plot the above data on a graph. Do you observe any trend, cycles, or random variations? b) Starting in yea
What kinds of information do you think recruiters can legitimately expect to learn on a social networking site? What would they have to learn elsewhere? How do you protect yourself
What kind of router could connect network segments that use cat5 utp with other segments that use fibre optic cable? A. Modular router B. Translational router C. Bridge ro
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