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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Analyze Klimptons strategy for being environmentally friendly. Determine how this strategy helps Klimpton make supplier channel decisions and manage the waste from its hotel and re
What are the differences between bottom-up and top-down estimating approaches? Determine advantages and disadvantages for using each approach. Under what conditions would you prefe
Look at this website: customer satisfaction WHYY news report.mht 1. Do you feel that consumer/patient reviews are reliable when choosing health care providers? 2. Do you feel tha
Champion v.Dunfee case a) What happened in this case as to why Champion the plaintiff is suing? b) Who did Dunfee try to bring into the case and why? c.) As to the girlfri
Maria, who lives in Seattle, sent Koji a letter via first class mail, stating, "Koji, I think your 2003 Ford SUV is worth $20,000. I will give you $20,000 cash for it." Koji receiv
Helter Industries, a company that produces a line of women's bathing suits, hires temporaries to help produce its summer product demand. For the current four-month rolling schedule
1. Employers justify pay differentials on: a. seniority systems b. production based pay systems c. merit pay systems. D all the above 2. A successful private plainti
Should be intent or motive behind Lewiston's conduct be considered when deciding sexual harassment activities? Explain
A main outcome of electronic data interchange (EDI) is To save paperwork by using structured electronically transmitted data.
Describe how the components of the Hawthorne study are incorporated in current human resource functions? What was the main idea behind this study?
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