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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Your company manufactures turbine blades for engines in production batches for each type. For one type of blade, the A39T, you have an annual demand of 10,000 units. It costs you $
Should the plant manager come from inside the current managerial ranks or be sought from outside?
application of operations research in managerial decision making
Discuss what you think are FOUR (4) reasons why employees steal property (office supplies, petty cash, cheat on travel expense reports, parts/ equipment, embezzle money) from their
How do I find solutions to questions in operations management 10th edition by jay heizer?
A jet engine has ten components in series. The average reliability of each component is 0.998. What is the reliability of the engine? (Round your answer to 3 decimal places, the
Complete the Leadership in Action: David Neeleman Reinvents Airlines. Answering the case questions involves identifying relevant facts from the case, applying the chapter concepts
Number Defective - Np Chart This type of chart can be used when it is possible to establish a constant sample size n. It has the advantage that it is readily understood by use
Financial institution often do for DEU
Why do you think many managers are surprised by environmental changes and hence are less able to help their organizations adapt?
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