What is performance measures, Operation Management

Assignment Help:

Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100

Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications


Related Discussions:- What is performance measures

Vogel approximation methods, Vogel Approximation Methods ( VAM): like the l...

Vogel Approximation Methods ( VAM): like the least methods the Vogel Approximation Methods( VAM) also consider the shipping costs. but in a relative sense when making allocations.

Explain manufacturers consider themselves service providers, In what way ca...

In what way can contract manufacturers consider themselves service providers? Hasn't Nike been doing this for years? What's the difference?

What is eoq and optimum time between orders, An industrial machine tools ma...

An industrial machine tools manufacturer supplies replacement parts from its inventory. For a particular part, the annual demand is expected to be 750 units. Machine setup costs ar

Explain sources of manpower recruitment, Explain Sources of Manpower Recrui...

Explain Sources of Manpower Recruitment. Sources of Manpower Recruitment:  (i) From in the Company The sources of manpower recruitment for any company are as following

How many earrings needed, Raj has a jewel chest containing Rings, Pins and ...

Raj has a jewel chest containing Rings, Pins and Ear-rings. The chest contains 26 pieces. Raj has 2 1/2 times as many rings as pins, and the number of pairs of earrings is 4 less t

Volume flexibility - customers needs for a product, Volume Flexibility - Cu...

Volume Flexibility - Customers Needs For a Product The readiness with which the operation systems output can be adjusted in response to sharp changes in customer demand. Produ

Explain charlotte inventory levels, L. Houts Plastics is a large manufactur...

L. Houts Plastics is a large manufacturer of injection moulded plastics in North Carolina. An investigation of the company's manufacturing facility in Charlotte yields the informat

Labour intensity - operations function, Labour Intensity - Operations Funct...

Labour Intensity - Operations Function Labour intensity is defined as the ratio of the labour cost incurred to the value of the plant and equipment employed. It is important t

Define the information security issues facing the government, Evaluate: Eva...

Evaluate: Evaluate the information security issues facing the government and identify its three biggest concerns

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd