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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
1. As management theory has evolved, contemporary theorists emphasize two approaches: the "systems approach," and the "contingency approach." Explain each. 2. Regarding ethics a
pick a supermarket of your choice, observe the layout and why the layout is like that
factor relating methods for locating a plant
I promise to give you my fur coat. I never give you my coat. If you sued me for the coat what would be the outcome? Support your answer using the Rule, Application, conclusion meth
Cause and effect diagram
A grocery store needs to sell 3,000 cartons of 2L 2% milk per month. The sales is relatively constant throughout the month. The owner of this grocery store purchases milk from a su
A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i
What should the pay structure look like? What pay mix would you recommend? 5. How should Nathan communicate a new compensation strategy to his franchisee owners and managers? 6. Wh
Select an MNE with which you are familiar and determine which staffing approach (ethnocentric, polycentric, geocentric, or regiocentric) would be most beneficial to that enterprise
Identify and explain the main sources of destructive fires and associated preventive measures.
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