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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
How would you explain the contracting process to someone who had never heard of organizational development, why is this important. Describe how an organization might select an org
Do you belive it is ethical for organizational managers to try to get access and scrutinize the Facebook pages of employees or job applicants?
Can someone help me with this budget? You are given a budget of 10,000 to furnish and decorate you off campus apt. You have chosen global theme your job is to find items from a
Complete the following, placing it in a single Word document- Having a clear understanding of the courts and where to file specific claims has provided your department with a go
1. The monthly sales for Telco Batteries, Inc., were as follows: Month Sales Jan 20 Feb 21 Mar 15 Apr 14 May 13 Jun 16 Jul 17 Aug 18 Sep 20 Oct 20
It is your first day at ABC Computer Repair and a very angry customer walks into the shop. They instantly start yelling at you and telling you that one of the techs did not do a go
Measuring the impact of a capital acquisition on productivity is an example of multifactor productivity.
From the case study, determine these factors: (a) people or institution doing the dumping, (b) reasons for dumping, (c) places where the dumping takes place, or (d) the product, in
1. Choose an organisation with which you are either interested or familiar (you could select to look at an area of your own or you could look at another organisation where informat
Secondary data are the facts and figures that are newly collected for the project at hand. facts and figures obtained by watching people mechanically rather than in person.
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