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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Approaches to Expanding long term Capacity There are two major approaches to expanding the long term capacity viz. All at once and Building a capacity increm
What are the organisational differences in operations? Organisational differences in operations are as follows: a. Degree of volume which can be produced for example, standa
Swearingen and McDonald, a small furniture manufacturer, produces fine hardwood tables and chairs. Each product must go through three stages in the manufacturing process - assembly
In what ways do you think that scoping projects that are cutting edge or don't have a lot of precedents is a problem, and how do you think a project manager can address this
Why is it necessary for an organization to appraise performance formally? Describe some situations in which an organization would be wise if it did not appraise performance formall
1. Which of the following statements about the ABC inventory classification system is TRUE? a. This approach is based on an insight established by Adam Smith in The Wealth of Na
Your company wants to increase revenues from its existing customers. How can data mining be used to accomplish his objective?
A roofing company agreed to complete a job in one week and collected a 50 percent deposit, but never showed up to do the job. The same roofing company then donated $6,000 to a loca
Production Planning and Control (PPC) Production in manufacturing comprise a series of steps by which material is given a new form to satisfy a predetermined objective,
Lands End will custom fit the Marinac jacket and make it with additional features, such as thumb loops, underarm ventilation slits, and a key clip, when you order from LandsEnd.com
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