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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Which of the following documents serves as an informal contract between the project team and the project sponsor? A. The team members employment contracts B. The project char
CRM: targeting and discriminating? Are they ethical?
Modelling – meaning and process, Certainty and uncertainty in models, importance of understanding data before modelling , modelling with spreadsheet in simple decision situations.
What are your thoughts on this article ?According to an article dated February 24, 2013 in the Tech section USA Today News (electronic issue), many employers maybe missing out on h
Merk, Inc., produces electronics component on an assembly line. The standard cost for the component is $105 (labor $15, materials $60, and other costs $30). The sellings price is $
What is the difference between business and operations strategy? Answer: There is a hierarchy of strategic decision making, each focused on a different time horizon and at vary
Identify three human resource practices that can impede customer service employees from delivering high quality service. Describe how you would modify each practice to promote high
All of the following are examples of protected opposition except: a. Threatening to file a formal complaint alleging discrimination b. Refusing to obey an order because of a reason
Ask question #Minimum 100 words acceptedDescribe what U-Build-It''s e-business solution will look like for each phase. Specifically, describe the front-end and back-end technical a
how to find percentage of annual volume
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