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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Create a procedure in VBA to do the following actions: -Create a linear series of numbers starting at 1 (e.g. 1, 2, 3,) -Display a Message Box asking if you'd like to calculate ano
You just took a $20,000, eight-year loan. Payments at the end of each year are flat (equal in every year) at an interest rate of 8 percent. Calculate the appropriate loan table, sh
Creation of a Microsoft Project File Follow the instructions below to create a small project file to submit to your instructor. Instructions: Load Microsoft Office Project 2007 "tr
The tenanndency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to ____. a. group anxiety b. group innovation
Which market do customers who have purchased and are driving Audi automobiles represent? a. Target market b. Available market c. Potential market d.
Choose a communication situation you recently experienced at your workplace or other organization you are affiliated with. Use the human communication process described on pages 10
Normal Distribution of Frequency in the Histogram The frequency distribution in the histogram was obtained from 200 measurements segregated into seven classes, each class havi
Question: Distinguish clearly between accidental change and deliberate change. Change is often resisted for multitude reasons. Critically explain the reasons thereof. Us
Explain problem of industrial marketing in india. Industrial market has all individuals and organisations which acquire goods and services into the production of other product
Your friend shows you some books he took from the bookstore without paying for them. When you question him about it, he says, "Sure I took them. But I'm no different than anybody e
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