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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
1. Develop an ld score for the current layout. What problems can you identify with the current layout? 2. Use trial and error to come up with a better layout that lowers the ld
Our International Management text cites in Reading 1.2 that:"U.S Management theories contain a number of idiosyncrasies not necessarily shared by management elsewhere" and then pro
any real problem may be self problem apply the system approach model to develop the appropriate solution for this problem
Again, another point I would like to add are the ratings given to each game. During the purchasing process, CanGo has the ability to ask for I.D information to verify age. Sales mi
1. Planning is the fundamental management function. Discuss how organizing and planning are related. 2. Using two examples, describe the different approaches used by companies/m
Goldratt - Theory of Constraints 1 identify the systems constraints 2 exploit the systems constraints 3 subordinate everything else to the above decision 4 elevate
One method for establishing whether disparate impact exists in a company's hiring practices involves
An Organization: Its Mission and Strategic Intent In this assignment, you will decide on a company's strategic intent, its mission, and the role of stakeholders in developing an
what are the characteristics of a good model
Porter's value system shows the organisation in terms of The value chains of suppliers, channels and the customer.
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