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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Application of Transportation Models: 1. Transportation Management solution allow importers exporters and logistics providers to manage the spiralling costs associated wi
1. Why some employees entitled to overtime and others are are exempt from being paid overtime? 2. Explain what job sharing is and how it typically works in terms of compensation
Explain what is Planning. It can be defined as deciding in advance regarding the objectives to be pursued through the enterprise, the selection of best option course of action
Do you think it is better to concentrate on one source of competitive advantage (cost versus differentiation versus speed) or to nurture all three in a firm's operation?
What are the legal and ethical risks associated with the decision about hiring truck drivers at Zyedego
One of the most important issues discussed in the collective bargaining process is seniority. It is one of those components of the workplace that seems to impact every worker, whet
How can differences in the cultures of two countries create ethical issues in our business operations? A key to answering this question is to first understand culture, particularly
A power plant in California uses coal at the rate of 100,000 pounds each day. It also uses MRO material at the rate of 1,000 pounds each day. The coal comes from Wyomung and the MR
The growth rates of newly industrialized countries are burgeoning between 5 and 11% That is a little over two times the growth rates of developed countries. Why do you think tha
The three main mechanisms that managers use to assess output or performance are financial measures, organizational goals, and operating budgets. Compare and contrast when it would
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