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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Criteria for a Good Layout Maximum Flexibility: A good layout will be one which can be rapidly modified to meet changing circumstances. In this context particular attent
Data collected on the monthly demand for lawn mower at Azaka Gaarden Supply are shown in the following table Period Demand for lawn mower January 10 February 12 March 18 April 16 M
1. Discuss the advantages and disadvantages of the four reward objectives. 2. Identify several team and organizational level performance based rewards. 3. Describe five ways
monthly production time for tep.
any real problem may be self problem apply the system approach model to develop the appropriate solution for this problem
Analyze, compare and contrast the code of ethics of both Starbuck's and McDonald's.
Respondeat superior is the theoretical basis for holding companies criminally liable for actions of their employees. Companies oftentimes have little defense against prosecution. C
Compare a Utilitarian and a Libertarian view on the importance and enforcement of consumer rights.
Prospective employers can conduct a credit check along with a background check to determine employment eligibility. Do you feel this is good business practice or an invasion of pri
Team operating principles are sometimes included in a project charter to enhance team functioning. Which of the following statements accurately describes the value of establishing
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