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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
"Wal-Mart Stores Inc." Please respond to the following: • Assess how the constant bashing of Wal-Mart by the media impacted Wal-Marts ability to operate effectively in the commu
Public sector unions now account for more than half of union members, while the private sector accounts for less than half. Why has this change occurred?
1. A shirt manufacturer buys cloth by the 100-yard roll from a supplier. For setting up a control chart to manage the irregularities (e.g., loose threads and tears), the followi
Nature of Production and Operation Management Operations management is frequently used all along with production management in literature on the subject. It is hence useful to
Using the information given in the following table: (A) Identify the critical path. (B) Determine expected project duration. Activities Precedes Duration Start a,b,c - a d 5 d f 6
Describe some ways in which emerging economies have benefited as a result of foreign direct investment in their countries by multinational enterprises. Multinational enterprise
Why mary parker follett ideas tended to be popular
What are at least four supply-chain management strategies used in Regal Marine? Present and explain them.
A Make or Buy Analysis Managers at Wagner Fabricating Company are reviewing the economic feasibility of manufacturing a part that it currently purchases from a supplier. Forecas
Which of the following best shows forces for change vs. forces for stability? Change forces are: adapting, sustaining, and predicting; whereas stability forces are: bureaucracy, tr
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