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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
1. How is a standard time determined by time study? Answer: The job is broken into well-defined short elements, which are then repeatedly timed by stopwatch, the worker's rate
Rules of the IRS and department of labor determine which workers quailfy as indenpendent contractor?
Q1: Explain how the operations function is linked with other business functions in an extended enterprise. Discuss several specific functions and interactions. Q2: What are the
Why do some firms no longer rely only on competitive bidding when awarding purchase contracts?
Up, up, and away is a producer of kites and wind socks. Relevant data on a bottleneck operation in the shop for the upcoming fiscal year are given in the following table: Item Kite
Think about any class (undergraduate or graduate) in which you worked on a class project. Think about the process you went through in order to complete this final project. a. li
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You are the System Safety Engineer for a major aerospace firm. You have been assigned to lead the system safety program for a newly developed aircraft. What are some of the key tas
In what sequence would the jobs be ranked according to the following decision rules: (a) FCFS (b) EDD, (c) SPT, and (d) LPT? All dates are specified as manufacturing planning calen
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