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Question 1:
(a) What is meant by the term knowledge culture and what are the factors that influence it?
(b) Discuss the view that the knowledge culture in all organisations are likely to be similar.
(c) What are the characteristics of the knowledge worker and how do they differ from the traditional workers.
Question 2:
(a) What is a learning organisation and what are the major characteristics of a learning organisation? Explain your answer in the light of the ‘Fifth Discipline' of Peter Senge.
(b) The successful implementation of a knowledge management strategy depends largely on the type of human resource development strategies adopted by the organisations. Discuss.
Question : (a) Customer Relationship Management is a strategy used by many organisations nowadays. Discuss the main goals for adopting this strategy by organisations. (b)
Question 1: Explain the various stages of the product cycle and explain why it is necessary to follow the procedures regarding this cycle. Question 2: (i) Explain the
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