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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
QUESTION a) The process of developing a presentation is a systematic one comprising three distinct phases. Describe in detail each one of these phases and explain their importa
What are the middle management functions? Middle Management: This includes Superintendents, General Managers and Branch managers. Middle management Functions are: 1
QUESTION 1 Strategic decisions are the essence of strategic management. According to Pears & Robinson, typically, strategic issues have certain dimensions. Write short notes on
QUESTION (1) The project lifecycle refers to a logical sequence of activities to accomplish the project's goals and objectives. Elaborate on these basic phases using and exampl
QUESTION 1 (a) Requirements engineering is the process of discovering, documenting and maintaining a set of requirements for a computer - based system. What are requirements?
Question 1: (a) What are the features of an eMarket Place? (b) What is a digital signature and how does it provide for confidentiality in an eProcurement System? (c)
Question 1: (a) What is ‘Training'? (b) Show the main objectives of ‘Training'. (c) Explain clearly the different stages in a systematic approach to Training as developed
OUR AIM IS TO BRING INNOVATION BY ADOPTING FOLLOWING STRATEGIES. - Competitive strategy: want to adopt competitive business strategy; we will attempt a sustainable competitive
Preparing for a Sales Meeting: People who attend sales meetings, or any business meeting for that matter; have taken out time from their busy schedules to participate. They ar
What role should external factors of demand play in successful business models?
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