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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
As CEO of SeaSpray Marine, Ron Greenwood knows it is important to control costs and to Respond quickly to changes in the highly competitive boat-building industry. When IDG Consult
How is the dividing and grouping work affected in the organisation? Dividing and grouping work: Divisionalisation gives a broader perspective, a greater sense of responsi
Describe FIVE benefits of process mapping. Process mapping includes constructing a flowchart representation indicating processes that shows how a product or transaction is pr
What is the background of Tangy Spices Ltd?How did it start?
how to have an successful management
Define the routine and strategic managerial decisions. Routine and Strategic Decisions: Routine decisions are of repetitive nature that does not need much analysis and ev
Explain the different delivery styles that speakers can select for their presentation.
Discuss the Negotiation Principles surrounding the outsourcing contracts. Negotiation - meaning - Factors that determine Negotiation - relative negotiating position, the object
QUESTION 1 You are required to give a presentation to a group of 20 staff within your department. Discuss the factors that you should consider in order to make an effective ora
Question 1: (a) Why is it often difficult to implement change within organisations? (b) What actions might management take to reduce such difficulties? Question 2:
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