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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
QUESTION 1 Several organizations in Mauritius have made their name in the industrial sector and still references for future enterprises .Their success is a result of good manag
Inspection planning can start after the product specification is finalized. First job in the inspection planning is to identify the characteristics which are to be checked
What is A-Type Inventory in ABC Analysis of Control? A-Type Inventory: These are low volume and high value type of inventories. It means that their yearly consumption is
Question 1: (a) Explain the control process. (b) Discuss the importance of control for managers to improve business performance. Question 2: Using Herzberg's theory
In the figure above the vertical deviations of the individual points from the line are shown as the short vertical lines joining the points to the least squares line. These
The formula for computing additional paid-in capital in excess of par is shares of stock times
Question 1: a) Describe why listening is an important skill for managers. b) Illustrate how positive body language may persuade your interviewer that you are a suitable cand
Question 1: Define Communication and account for the dominant role which it plays in the function of Organisations. Question 2: Describe Planning and give an account of
QUESTION 1 History is replete with cases where organizations fail as a result of poor or no communication especially in periods of crises. With what you have learnt from the lo
QUESTION 1 Strategic decisions are the essence of strategic management. According to Pears & Robinson, typically, strategic issues have certain dimensions. Write short notes on
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