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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Write advantages and disadvantages of structuring a deal.
In 2006, European economy performed well with an economic growth of 3%, which was the highest since 2000. This is a sign that the economy is on the road to recovery and in fact mos
According to perter F. Drucker Reengineering is new and it has to be done. The tasks experts agree upon to successfully perform BPR can be grouped into seven steps or p
Post a short list of your personal vision, mission, values, and ethics, social accountability, and stewardship values related to the health care field you are in or will be enterin
iimportance of farm planning to the farmer
QUESTION 1 Democracy on its own does not generate good governance unless it is liberal and consolidated. Discuss QUESTION 2 (a) Describe the relationship between the gr
What are the objectives of the trade unions? The Objectives of trade unions are illustrated below: a. To take labour out of the competitive procedure; because when a number
Question 1: a) Describe why listening is an important skill for managers. b) Illustrate how positive body language may persuade your interviewer that you are a suitable cand
QUESTION Most organizations began information processing on a small scale, automating one application at a time. Systems tended to raise independently and not according to some
Question 1 Communication skills are of utmost importance in managing information and technology in any organization. List the characteristics of communication and discuss the seve
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