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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
QUESTION (a) (i) What is information overload? Illustrate your answer through a practical example. (ii) How could each of the factors below contribute to information ove
Crystal Arts a) Opening stock is the price of a firm's stocks at the beginning of a trading period. The value is equal to that of the closing stock in the previous trading per
a paper mill prodecs two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper in
The demand and supply can never be assessed exactly. There is discrepancy between actual and estimated demand and supply quantities with fair degree of uncertainty. A b
What are the reasonable limits on loyalty to one''s employer?
In today's fast-paced work environment a successful organisation is one where diversity is the norm and not the exception. It is the approach to diversity, not the diversity itself
Question : Psychologist Bruce Tuckman first came up with the memorable phrase "forming, storming, norming and performing" back in 1965. He used it to describe the path to high-
Describe Email usage at work a) Electronic mail (email) refers to the process of using telephone and computers lines as a mailing system for both external (internet) and inter
On an individual basis, formulate a business plan to start a specialty coffee joint at an appropriate "chic location" in Singapore. The business plan has to be well written so that
What market segment will the company be targeting? Why?
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