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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
discuss the impact that different leadership styles may have on motivation in orhanisations
Many state laws require a corporation to form a board of directors to represent shareholders and make decisions on their behalf. The board of directors is ultimately responsible f
organisational structure for Costa Coffee
Question 1: As our society becomes increasingly diverse, the ability to communicate with members from other cultures becomes a business necessity. Explain four intercultural di
Question 1: a) Briefly describe the formal communication networks in an organisation. b) What are the functions of the informal flow of information in an organisation? Q
application of index number in bussiness
goals of firm
You are a business analyst working for a company called Combined XYZ Pty Ltd. You have been asked to prepare a business report with statistics in it for the managing director. He w
? A) Game theory emphasize short-term strategy to be employed in competitive strategies rather than a long-term strategy. ? B) Game theory is about thinking how competitors will
QUESTION 1 Motivating employees is a very important aspect of the manager's job. In this context, discuss the relevance of the Maslow's hierarchy of needs in motivating employe
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