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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
What are the restrictions of the matrix organisation? Restrictions of matrix organization: a. Matrix organization violates the principle of unity of command as a person w
Lock-in, as explain by Hax and Wilde, is achieved when? Ans) An company achieves a proprietary position in its business.
Frameworks (e.g. 'S'-curve indication industry maturity), models (e.g. Porter's Five Forces model), techniques (e.g. Key Success Factor analysis in combination with competitor anal
Question 1: a) Identity the four types of work teams. b) Describe the three elements which constitute a work team. c) Explain how do Industrial Psychologists help orga
state and explain the types of co-operative societies
QUESTION 1 (i) What is New Public Management? (ii) Describe the New Public Management principles which help to transform public sector organisations into entrepreneurial age
QUESTION New Zealand refining Company refines bulk petrol and oil imported for use in this country. Due to its unique nature of its operation, it often needs specialist technic
QUESTION (a) Explain what you understand by the terms denotative and connotative. Give examples of each to support your answer. (b) Describe what noise in terms of communica
QUESTION Explain with examples where appropriate the major characteristics of cognitive development in early childhood. QUESTION Explain with examples where appropriate
Data Collection and Analysis The backbone of this research is to establish and sustain a clear link between conceptual framework and empirical analysis. The main importance of
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