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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Q. What do you mean by casual labour and what are the rules for their recruitment and benefits admissible to them after they attain temporary status. Write short notes on casual
The system analyst must understand the existing problems and strengths and weaknesses of the existing system. Other activities comprise identifying the overall implications and ben
The concept of single gender classes has been mainly designed and developed based on the fact that there are differences between male and female at various functional and structura
Question 1: (a) What is ‘Training'? (b) Show the main objectives of ‘Training'. (c) Explain clearly the different stages in a systematic approach to Training as developed
QUESTION ‘Although the elegance and comprehensiveness of transactions costs reasoning has provided the internalisation approach with a powerful logic (Rugman, 1981, 1985), it i
1. Reduction of wastes ( defects scrap and rework ) and increased ability to remain competitive through customer focus and delivering superior performance of both goods an
Describe FIVE benefits of process mapping. Process mapping includes constructing a flowchart representation indicating processes that shows how a product or transaction is pr
what is Horizontal communication
QUESTION 1 (a) Describe the five components which constitute an organization's culture, as identified in Deal and Kennedy approach. (b) Write down five differences between o
QUESTION 1 (a) Define the term management and explain its functions? (b) Explain the problem solving and Decision-Making Process? QUESTION 2 (a) Explain the term "m
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