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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
What is product Mix?
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explain concept of culture as learned behaviour
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POSDCORB it role in the converting a given policy in useful outcome
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Question 1 Intermediation is the process of linking savers of money with those who are in need of money. Explain the intermediation process of banks Question 2 Business loans
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