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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
QUESTION 1 (a) What are the characteristics of a good plan (b) Discuss the circumstances under which planning might fail. QUESTION 2 F. Hertzberg made a distinction bet
The table below lists the seven wastes as the target for continuous improvement production process. 1. Waste of Overproduction : eliminate by reducing setup times synchronizing qu
Question 1: Name and explain the three types of CRM that you know about? Question 2: a. Name the Seven best practices in making vision and values work. b. Give three e
How is the lead time determined? Lead Time comprises: a. Time to procedure the enquiries and to put the order b. Time to deliver the command to the supplier c. Tim
The capacity of production systems as well as the nature of storage faculties considerably affects the inventory policy of an organization, e, g capacity for heating oi
How will you influence people to strive willingly for group objectives in your organization (target bases industry)? apply your interpesonal influence throught communication proces
Using the case study approach,discuss the significance of managerial economics in regard to business strategies employed by business entities currently operating in the global econ
Question One: (2.5 Marks) Suppose you are a senior manager in a global management consulting company. Which conflict management style do you think is the best and would you adopt
Question : (i) With the growth of the tourism industry, coastal development projects have the potential to cause significant negative environmental impacts. Using appropriate
Explain about the Management Information System. Management Information System: It is defined as like a formal method of making obtainable to management the precise and t
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