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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Concepts and Techniques of Management of Purchasing Function Introduction This assignment will encourage you to explore the major principles, concepts and techniques which
Organizational structure defines the activities and the goals and the achievement level which defined by the organizations. Four organizational structures define the: 1. Func
Question 1 Discuss, in brief, the advantages and limitations of auditing Question 2 Explain the key objectives of a good internal audit system. Write down the essential
QUESTION (a) You have decided to buy a new laser printer for your office. Write a short summary of the processes/activities that you must undertake to gather information about
What is oral business communication? Explain its benefits to the organisation and to the individual employee.
Understand the concept of leadership and management, and demonstrate sound knowledge and understanding of the concepts, theories and disciplines which underpin business and managem
What kinds of problems can emerge if a firm doesn’t communicate with environmentalists, the news media, and the local community? Why? Do you know of any firms that aren’t responsiv
QUESTION 1 Several organizations in Mauritius have made their name in the industrial sector and still references for future enterprises .Their success is a result of good manag
You have decided to sell some goods at a local music festival. You have hired a sales stand for $500. Your cost per item is $3 and you will sell each item for $5. When you did your
Enterprise Resource Planning (ERP) covers the techniques and concept employed for the integrated management of businesses as a whole from the viewpoint of the effective use of mana
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