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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Crystal Arts a) Opening stock is the price of a firm's stocks at the beginning of a trading period. The value is equal to that of the closing stock in the previous trading per
How would you prepare yourself for an oral business presentation.
what are the benefits and cost of freign Direct Investment(FDI)
Question 1: (a) How the Public-Private Partnership Act 2004 improves over the Concession Projects Act of 1997 which was repealed in 2001? (b) Critically examine some of th
QUESTION 1 (a) What is non-verbal communication? (b) Non-verbal communication is a complex process leading to misunderstanding and misinterpretation. Examine this statement
Question 1: What are the different factors in the external environment that affect your organisation? Question 2: "Working into teams is better than individual work". D
QUESTION a) The process of developing a presentation is a systematic one comprising three distinct phases. Describe in detail each one of these phases and explain their importa
do you do this topic
What are the relatively distinct leadership styles? The three relatively distinct leadership styles are as illustrated below: 1. Authoritarian: leader makes every decision
Question 1: Before starting a small business, individuals need to ensure that they have certain essential characteristics. Discuss the personal characteristics that are requi
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