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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
How is the lead time determined? Lead Time comprises: a. Time to procedure the enquiries and to put the order b. Time to deliver the command to the supplier c. Tim
1.Explain the importance of agriculture to Brazil’s current success. What role will agriculture play in Brazil’s future? What are the implications of this for other countries? H
state and explain the types of co-operative societies
discuss three approaches to the short-term finance problem and provide relevant examples for each
What are the objectives and applicability of 1948s Factories Act? Objectives and applicability of 1948s Factories Act: The Factories Act controls the conditions of work a
Question 1: (a) Explain the difference between the storefront model and the auction model in e-commerce. (b) A company would like to extend its business over the Internet.
“Imagine yourself in a situation of being encouraged to inflate your expense account. Do you think your choice would be most affected by your individual moral development or by the
I want you to pretend that you are going to interview Bob of Bob's Used Book Store. In general, Bob needs a database system to replace their current paper trail of keeping track o
QUESTION 1 (a) Explain the following terms as used in E-business: (i) Vortal (ii) Countermediation (iii) e-Auction (iv) Cookie (v) B2B e-business model (b) Wi
Define the term Quality Control in management. Quality Control: Control is a system for checking and measuring (inspecting) a phenomenon. This suggests while to inspect,
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