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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Question 1: (a) Define and discuss what is meant by "Power" in organisations? (b) Explain the main sources of inter-personal power in organisations giving examples of each s
Types of leadership styles: Dissimilar kinds of leadership styles occur in my work settings. Advantages and disadvantages occur in every leadership style. The background and a
ADVANTAGES OF INTERNATIONAL TRADE
Explain about the term worker in 1948s factories act. Worker implies a person utilized directly or by any agency, if for wages or not, in further manufacturing process or into
#questionHow will you influence people to strive willingly for group objectives in your organization (target based industry)? Apply your interpersonal influence through communicati
Business opening hours a) Opportunity cost refers to the cost of the next best alternative that is foregone in a decision. In this case, it refers to the loss income by not op
#questionExplain the changes in recent years in society, especially with regard to in technology usage, as it relates to the steady increase in; available computing power, availabl
QUESTION (a) Using suitable instances distinguish between formal and informal organization. (b) Describe any two characteristics of a formal organization. (c) Illustrate
Describe Theory of Maslow Outline the meaning of Motivation as it applies in the work place. Give a framework (a map) of the various relevant theories. Individual Componen
An automobile manufacturer observes the demand for its brand increasing as per capita income increases. Sales increases also follow low interest rates, which ease credit conditions
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