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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Goals of Business process reengineering - The goals of business process Reengineering is as follows: - A) To reduce time B) To reduce cost C) For customer satisfaction
Research indicates that older employees are more satisfied with their jobs, are more committed to the organisation and possess more internal work motivation than their younger coho
Question 1: (A) What do you understand by Collective Bargaining? (B) What is collective bargaining from: (I) The economic point of view
Organizational Culture The concept of organizational culture is fairly recent. It became a topic of significant concern in the United States during the early 1980s, primarily
What changes in the organizing facet of the P-O-L-C framework might you make at Toyota to prevent future mishaps like the massive recalls related to brake and accelerator failures?
A detailed commentary on the chemical and mechanical design of at least one process unit operation. Process design of other units should also be completed along with pipe sizes (ma
Bags R Us Ltd P&L Account for Bags R Us, year ended 31 st March 2008. $ $ Sales ($35 * 3,000) 105,000
the importance of data integrity
Porter Five Forces of Professional Service Industry The analysis of industry can be done through porter five force models to analyze competitive position. In this industry, i
INFORMATION SYSTEM FOR BUSINESS OPERATION.
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