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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Electronic marketing (E-marketing) can be viewed as a new modern business practice associated with buying and selling goods, services, information and ideas via the Internet and ot
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QUESTION 1 (a) Summarize and briefly explain the problem solving process? (b) List techniques that have been developed to help individual and groups make better decisions
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