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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
QUESTION (a) Explain the concept of market efficiency and its importance (b) (i) Discuss the evidence in relation to weak form market efficiency with reference to the empiri
How are the factors of organisational efficiency affected in Morale? Organisational efficiency: a. The way the organization is establish, the method the orders are specif
QUESTION 1 What according to you are the essentials of effective communication? QUESTION 2 List out and discuss the various factors that affect communication. QUEST
what are the principle requirements for adequate controls
A company is considering whether to purchase a piece of land that has come up for sale at a cost of $10 million. Two suggestions have been made for the use of the land. One is to
QUESTION Many business people tend to forget the importance of the internal environment for the success of their organisation. They rather give more importance to the impact of
The capacity of production systems as well as the nature of storage faculties considerably affects the inventory policy of an organization, e, g capacity for heating oi
VK Ltd a multi product company, furnishes you the following data relating to the year 2000. First half sales Second half sales Sales Rs.45000 Rs.50000 Total cost Rs.40000 Rs.43000
Question 1: (i) Explain the "process of motivation", that is, how motivation works. (ii) With reference to three theories of motivation, explain how they are relevant for
Question: a) Decribe e-commerce from a communication and a commercial perspectives. b) Compare e-commerce to e-business. c) Distinguish between Click-and-mortar and Brick
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