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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Compare and contrast the following terms: Process Re-engineering and Continuous Improvement. Discuss the differences between a 'clean slate' and a 'technology enabled' approach to
QUESTION Managers are directly responsible for the success or failure of any organization. Their main responsibility is to help the organization to achieve its objectives in an
What is the Production and Manufacturing Budget? Production and Manufacturing Budget: A production budget might be prepared through production manager into consultation a
QUESTION (a) Compare the two- and three-tier Web client-server architectures, and indicate the role of each tier in each architecture. Which architecture is the most likely can
what are characteristics of each component of the GE matrix?
Q. Raising barriers to entry using information system? By investment in information technology a firm could as well erect barriers to entry that would discourage or delay other
QUESTION (a) Describe briefly five main features of an effective e-Business website. (b) Explain the terms intranet and extranet, and their importance in an e-Business compa
what questions will you expect from investors and what are the possible answers?
XYZ Limited is a store that buys computer components at low prices, assembles the components into computers, and then sells the computers at high prices. Each computer is assigned
Explain FIVE main disadvantages of outsourcing for an organisation. Surrender of core competence The services may show (or contribute to) a core competence for the organis
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