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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
In their case study of Vicro Communications Paper et al (2003) identify a "set of factors that should be useful to other organisations facing similar problems" in Business Process
Movement inventories are also called train it or pipeline inventories. Their existence owes to the fact that transportation time is involved in transferring substantial a
notate commendation to pmc
Assuming that you are running the e-business department of an organization, reference to the elements of the Micro and Macro environments of e-business, how are you going to deal w
What is the objective or necessity of permitting workers to participate in management? The objective or the necessity of allowing workers to participate within management can b
A) Mc Shea (2006) suggests that "multidimensional IT evaluation approaches correct for purely financial technique weaknesses by adding dimensions to the value problem". List three
Define master budget
what are characteristics of each component of the GE matrix?
Question 1: Name and Discuss the key benefits of E-Business? Question 2: (a) Describe the four activities of a Customer Service Life Cycle. (b) Define the Three (3) B
QUESTION (a) Describe the five basic propositions which form the premise of Neher's view on organizational communication. (b) (i) Differentiate between the functionalist
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