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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Explain about the programmed and non-programmed managerial decisions. Programmed and Non-Programmed decisions: Programmed decisions are which made in accordance along wit
JIT is a Japanese production management philosophy which has been applied in practice since the early 1970s in many Japanese manufacturing organizations. There are strong
calculate point elasticity of demand for demand function Q=10-2p for decrease in price from Rs.3 to Rs.2
QUESTION 1 (a) List down and explain 2 main and distinct strategies you would adopt to settle a given conflict in your organisation. (b) Name and explain clearly 2 positive
Your Ministry has retained the services of High Tech Company Limited for laboratory installation in a newly constructed hospital. One of the conditions of the contract is that mat
Question 1: Industrial psychology is basically an applied field that is concerned with issues arising in a work environment and efficient management of an industrial labor forc
Define the desire to succeed of an entrepreneur. Desire to succeed: An entrepreneur has a strong wish to succeed into life. Their dreams are not only restricted to achie
short note on marketing
Describe stress management programs: Q. The Director of Nursing at Smalltown General Hospital claims that several nurses are experiencing job burnout. Describe the three compo
A clean environment is a basic component of quality service and is thus important for the development of travel, tourism and hotel industries. The sustainable prosperity of travel,
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