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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
What do you understand by “line balancing”? What happens if balance doesn’t exist?
QUESTION 1 You are required to give a presentation to a group of 20 staff within your department. Discuss the factors that you should consider in order to make an effective ora
Q. Illustrate Steps in Business Reengineering? Reengineering experts have summarized five major steps for reengineering business processes. 1. Develop the business vision a
Study the factors which set the national and international trend within business and prepare a report which will be submitted in your next monthly meeting with senior management o
Accidents are usually the results of a combination of factors each one of which may very from situation. An accident does no have a single cause but multiplicity of ca
Managers are directly responsible for the success or failure of any organisation. Their main responsibility is to assist the organisation to achieve its objectives in an efficient
Most people do not have any comprehension of the magnitude of the total costs to the firm resulting from a new hire. This assignment will provide the student with an understanding
QUESTION 1 Explain any Three of the following: 1. Demand for money 2. Banking regulation 3. Eurocurrency markets 4. Interest rate differentials 5. Asymmetric Inf
1. Do you agree that countries are wrong in luring companies by offering incentives and tax benefits? Give reasons in support of your answer.
How are the external pressures causes of organisational? External pressures: (a) Change into Equipments and Technology: Advancements into technology is the main cau
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