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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
QUESTION 1 The manager of MTML is considering the possibility of entering the Mauritian Telecommunication Market, where there is only one firm operating, namely Mauritius Telec
QUESTION 1 (a) Explain the following terms relating to culture; power distance, individualism versus collectivism dimension, masculinity versus femininity dimension (b) Explai
why an organization should respond to emerging issues in order to remain competitive
Example: You are given the followings information in regard to an item: Annual usage = 20,00 units. Ordering cost = Rs. 160 per order Carrying cost = 20 % o
Research on environmental attitudes in the context of nature-based tourism and ecotourism in particular have emerged as an interesting topic among tourism researchers in recent yea
Question 1: Planning is one of the primary functions of management as all other functions depend on it. Thus, planning has been criticized on several grounds. Describe (i)
QUESTION 1 The best indicator of behaviour is intention. a) Describe the theory you would use to explain the above and explain the importance of this theory. b) Elaborate
QUESTION 1 Explain the importance of the i) Perceptual, ii) Behavioural and iii) Relational consequences of communication. QUESTION 2 Using a concrete example
How is understanding of human behavior important in the human resources? Understanding of Human Behavior: It is significant for any one dealing along with human resources. T
HOW WILL YOU INFLUENCE PEOPLE TO STRIVE WILLINGLY FOR GROUP OBJECTIVES IN YOUR ORGANISATION (TARGET BASED INDUSTRY ) APPLY YOUR INTERPERSONAL INFLUENCE THROUGH COMMUNICATION PROCES
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