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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
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Distinguish between business function and business process
CONDUCT A JOB ANALYSIS FOR NEW MANAGER
Jane Parton, the proprietor of Deli Parton, sells specialty breads for $3.95 each. She buys these from a baker-supplier for $2.45 per unit. Since Jane wants to maintain Deli Pa
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