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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
The idea of humans as capital means that humans have a particular worth to a company (or society). Education enhances that worth, making individuals more able to contribute to a co
Question 1: (i) What do you meant by the term "Job Satisfaction" ? (ii) Discuss the importance of Job Satisfaction in an organisation. Question 2: (i) Differentiate
It allocates costs based on the price elasticity of demand. Yet higher the elasticity (elastic), the lower the charge of fixed costs when allocated amongst products.
Firms are concerned about the cost of absenteeism (employees either arriving late to work or leaving early from work). When firms tell employees that their pay will be deducted for
Question 1: Analyse the circumstances under which an employer would be justified in terminating his worker's contract of employment under the Employment Rights Act. Questio
Problem 1: (a) What is the definition of Business Process Outsourcing according to Gartner Dataquest? (b) BPO deals mainly with non-core processes of an organisation. Descri
Is it possible to make a chapter of previous studies and the theoretical framework for this topic
You are a business analyst working for a company called Combined XYZ Pty Ltd. You have been asked to prepare a business report with statistics in it for the managing director. He w
Fred, a 17-year employee with Sam''s Sauna, was fired for poor job performance and poor attendance, after accruing five disciplinary penalties within a 12-month period under the co
In today's fast-paced work environment a successful organisation is one where diversity is the norm and not the exception. It is the approach to diversity, not the diversity itself
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