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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
QUESTION a) Briefly explain the following two methods of e-procurement: i. Reverse Auctions ii. Industrial Malls b) Elaborate on three characteristics essential for e-
What is Expediting
Hello, I have an assignment I need to complete in the next 6 weeks and want to know how your service works? It is 1 of 2 modules I require to complete my studies. Can you please a
What should Mr. Sharma have done to avoid the misunderstanding?question #Minimum 100 words accepted#
Problem: (i) ‘Plans should go far enough to reach those goals made when the plans were initially developed'. Discuss the advantages and disadvantages of planning in an organi
Total Marks – 15 ( 1-2 pages answers) Large department stores are several storeys high and carry a wide range of products. In many of the departments, there are significant quanti
David is an experienced fireman with the NSW Fire Brigades. On 1 December 2009, he was ordered by his supervisor to drive a fire engine vehicle at a very high speed along a coun
Identify development opportunities to meet current and future defined needs
Take examples of some common service-oriented industries. For example, consider a commercial airline company and a company in the hotel business. For both these companies: De
Accidents are usually the results of a combination of factors each one of which may very from situation. An accident does no have a single cause but multiplicity of ca
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