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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Question 1: (a) Define and discuss what is meant by "Power" in organisations? (b) Explain the main sources of inter-personal power in organisations giving examples of each s
A human resources department must know if the wage rate is stable, will increase or decrease. If equilibrium exists, wages are stable, if excess demand exists; wages will increase
a) Mission statement refers to the avowal of an organisation's overall purpose, such as Nokia's "Connecting people..." It outlines the basis for setting the objectives of a busin
good morning I have an assignment for research methods and my topic Is a study on employee retention Strategies among Mohammed LLC & i will send the assignment way and one Exa
Question 1 What is ERP? Question 2 Discuss the Business process mapping in ERP Question 3 Discuss the steps of the BPR method Question 4 Explain why Quality management is
Autocratic leadership: The autocratic leadership styles authorize nurse manager to make verdict unaccompanied with no participation of others. Managers own entire ability and
According to you, do you thing jonh Mackey attitudes was ethical?
QUESTION (a) Explain how effective teamwork is beneficial to both the individual and the organisation. (b) Team leaders must be on the lookout for symptoms of ineffective te
Question 1: During the financial crisis in America, many Chief Executive Officers decided to give up their bonuses as a measure to deal with this drastic situation. Taking this
A clean environment is a basic component of quality service and is thus important for the development of travel, tourism and hotel industries. The sustainable prosperity of travel,
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