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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Which of the following should be avoided in a confrontation meeting and why? a. working on relevant problems b. members from different departments in same group c. top manager sep
QUESTION (a) "Within the financial system of a country, commercial banks are considered as major financial intermediaries with important contribution to the economy". Discuss t
Question 1: (a) Describe the contribution of FOUR fields to Organisational Behaviour. (b) Describe what do you understand by the following terms: (i) Roles
Corporations were formerly run solely in the interest of the shareholders. Things have changed; we are now witnessing growing concern for multi stakeholders. (a) Illustrate an
Ask question #Minimum 10Project Subject: Analyzing an organization using Nadler & Tushman’s Model 1- Use the Nadler & Tushman’s congruence model to describe your organization or an
what is market rivalry of the ge 9 cell matrix
What are the middle management functions? Middle Management: This includes Superintendents, General Managers and Branch managers. Middle management Functions are: 1
Approaches to short-term financing problem?
QUESTION Your company is going through an economic crisis due to the worldwide recession. The losses have exceeded Rs 45,000,000 and staff will neither be paid any performance
What are the entrepreneurship traits? Entrepreneurship Traits: A successful entrepreneur should possess the given traits: (1) Mental Capability: Mental capability havin
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