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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Problem Discuss customer expectations and customer delight Importance of customer satisfaction Characteristics of dissatisfied customers Factors for generating cust
Culture - Organizational Culture Some people think of culture as the character or personality of an organization. How an organization looks and "feels" when you enter it is a
QUESTION 1 (a) Describe the 5 main E-Business Models (b) An important step in developing an E-business strategy is to evaluate the E-Business implementation strategy. Descri
What is Job Evaluation? Definition of Job Evaluation: It is a systematic process of evaluating various jobs of an organization. Depending on the features and needs of a j
Evaluating Capital-Expenditure Proposals at Biotechnique Chemicals In submitting a project for senior-management approval, the proposers had to identify it as belonging to one
Question 1: a) Explain how a business could carry out market research. b) Describe the difference between selling and marketing. c) Describe the 4 main international mark
Q1. a. Explain the steps involved in Vogel's approximation method (VAM) of solving Transportation Problem. b. Solve the following transportation problem using Vogel's approximat
Evaluate factors which could influence organisational ethics.
QUESTION (a) Explain the difference between countries with high context and low context cultures. Also describe what managers operating in international environments need to p
Write a letter to your distributor, conveying the bad news of one of your product lines being phased out or discontinued, offering some form of compensation in return.
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