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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Question 1: (a) "Conflict in organizations can be both functional and dysfunctional." Critically discuss the statement illustrating your answer with examples. (b) Explain h
A human resources department must know if the wage rate is stable, will increase or decrease. If equilibrium exists, wages are stable, if excess demand exists; wages will increase
You have been hired by Austrade to write a report advising on the attractiveness of Australia for manufacturing and service operations competitiveness. Your task will be to conduct
What kinds of problems can emerge if a firm doesn’t communicate with environmentalists, the news media, and the local community? Why? Do you know of any firms that aren’t responsiv
Bridget has a limited income and consumes only wine and cheese; her current con- sumption choice is four bottles of wine and 10 pounds of cheese. The price of wine is $10 per bottl
what are the benefits and cost of freign Direct Investment(FDI)
The system analyst must understand the existing problems and strengths and weaknesses of the existing system. Other activities comprise identifying the overall implications and ben
Academicians are constantly pursuing ways for reforming the strategies and systems in education in view to improve its quality as well as its outcome. Developing efficacy to addres
Question 1: (a) ‘Decisions should be thought of as a means rather than ends. They are manager's responses to problems and the results of a process of thought and deliberati
How is Grievance defined? A Grievance may be described as any feeling of dissatisfaction or discontent, whether expressed or not expressed and whether is valid or not, occur ou
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