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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Define the sources of manpower recruitment from outside the company. Sources of manpower recruitment by outside the company: • Friends and relatives of current workers duly
QUESTION 1 Describe the relevance of Herzberg theory of motivation in motivating employees in practice QUESTION 2 (a) Why do you think organizations are giving increase
Explain queuing theory and give examples of the ways in which it might benefit a hospital providing services to the public. Service organisations such as hospitals can benefit
Explain the individual and group managerial decisions. Individual and Group decisions: Individual decisions are considered by a single individual into context of routine
Electronic marketing (E-marketing) can be viewed as a new modern business practice associated with buying and selling goods, services, information and ideas via the Internet and ot
This is a modern concept having excellent future prospects. Maintenance is more relevant with palnt and machinery of mechanical design having more number of moving parts.
QUESTION New Zealand refining Company refines bulk petrol and oil imported for use in this country. Due to its unique nature of its operation, it often needs specialist technic
Using the case study approach,discuss the significance of managerial economics in regard to business strategies employed by business entities currently operating in the global econ
QUESTION 1 Explain the importance of the i) Perceptual, ii) Behavioural and iii) Relational consequences of communication. QUESTION 2 Using a concrete example
QUESTION (a) Compare the two- and three-tier Web client-server architectures, and indicate the role of each tier in each architecture. Which architecture is the most likely can
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