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QUESTION 1
a. What is CRM?
b. Why is CRM important in a service organization?
QUESTION 2
What are the various behavioural styles which may be exhibited by a customer when entering a business company?
Information system as well allows a firm to develop a strategic information base that is able to provide information to support the firm's competitive strategies. Information in a
QUESTION 1 You are required to give a presentation to a group of 20 staff within your department. Discuss the factors that you should consider in order to make an effective ora
Organizational structure defines the activities and the goals and the achievement level which defined by the organizations. Four organizational structures define the: 1. Func
Question : KVC is situated about 50 km out of Vacoas. It produces organic jams, chutneys, juices, purees etc. and exports to African countries under the label "Legends". It als
How is Grievance defined? A Grievance may be described as any feeling of dissatisfaction or discontent, whether expressed or not expressed and whether is valid or not, occur ou
Guide lines for this 5-year strategic planning. Develop a five-year strategic plan with cost estimates and a time line. It should be 5-7 double-spaced, typed (12 point) pages plus
The major environmental pressures are summarized as the three Cs Customers competition and change. 1. Customers today known what they want what they are willing to pay
Question: (a) Developing appropriate selection criteria has become a critical IHRM issue. Factors involved in expatriate selection can be both in terms of the individual and
Minimum Maximum Technique: The minimum maximum system is often used in connection with manual inventory control systems. The minimum quantity is established in the same way a
What is the Production and Manufacturing Budget? Production and Manufacturing Budget: A production budget might be prepared through production manager into consultation a
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