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Question 1 i) Explain the principles and importance of Quality ii) Differentiate between Quality Control and Quality Assurance
Question 2 QFD is a customer driven planning process which guides through the manufacture, design and marketing of a product or service. Describe the Approaches and Phases of Quality Function Deployment (QFD)
Question 3 Explain the Methods of measuring Reliability. Describe software reliability
Question 4 Describe Robust Design Optimisation Strategy. Describe the steps followed in Robust Parameter Design
Question 5 Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Describe the basic components of quality control charts. Explain the purpose and importance of quality control charts
Question 6 What is business excellence? What are the key steps involved in achieving organisational excellence?
Card Filing Work: After the Accession List is made the catalogue cards relating to the released documents are ready for merging with the catalogue. In the case of the Classif
Advantages of information services: There are a number of advantages in the value addition of information services. Taylor suggests three of them: • Making choice easier, by
Passing of Bills: The various jobs involved in the Bill Passing Work are: • Checking • Certifying • Passing • Transmitting A, serious risk involved in
QUESTION E Deming, P Crosby and J Juran ( the 3 Quality Gurus ) have greatly contributed to the field of Total Quality Management . You are required to compare and contrast the
Whom do you think Rajender will eat with? Why?
Question A List the different approaches to Quality. Describe Juran's views on Quality Question D a. Explain the factors determining the customer satisfaction.
The Public Sector Administration has undergone a process of evolutionary reform from the Traditional Public administration to NPM and now to an emerging model of responsive govern
scope of or
Question 1: What are the alternative ways in which a decision can be made that affects the parties involved? In what ways will negotiation be seen as a tactical contest?
Selection and Packaging: Added value is often claimed for information services on the grounds that they bring together, in a convenient form, items of information which would
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