What is a quality management system, Operation Management

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Question:

(a) What is a Quality Management System (QMS) and why should an organization implement a Quality Management System?

(b) Explain the eight fundamental Quality Management Principles of the standard ISO 9001: 2008.

(c) What are the minimum ‘documented procedures' required by the standard ISO 9001: 2008.

(d) What are the requirements of the standard ISO 9001: 2008 in terms of resource management to an organisation? Give appropriate examples.


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