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QUESTION 1
(a) Identify and critically discuss the different phases involved in the road map to ISO 9001:2008 Certification
(b) ISO 9001:2008 is based on a framework known as the Quality Management System Model. Discuss the application of such a model
QUESTION 2
(a) What do you understand by the term TQM (Total Quality Management)?
(b) Discuss the costs associated with poor quality. Support your answer by appropriate examples
(c) Benchmarking is one component in an organization's TQM program. Identify and explain the steps used for developing benchmarks by using appropriate examples
In order to give unique co-extensive representation to each subject in the UoS, the classificationist has to ascertain the various attributes - infinite, turbulently dynamic, conti
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Community of Practice Communities of Practice (CoP) are a network of people who are engaged in the process of collective learning in a shared domain. In the organisational cont
Question (a) A plastics manufacturer has 1200 boxes of transparent wrap in stock at one factory and another 1000 boxes at its second factory. The manufacturer has orders for th
ORGANISATION OF INFORMATION SERVICES: Documentation and information services are activities that grew out of information needs of user communities engaged in research, industr
Basic Materials Handling Principles 1. Lest Handling is Best Handling: it is best to keep the handling cost of the minimum because handling does not add value to
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The Nature of Knowledge It is indeed quite difficult to identify useful knowledge among the pool of knowledge in an organisation. Knowledge is a critical asset that needs
Perfect binding: The need to find a less expensive process for binding paperbacks led to the development of the 'perfect binding' - Considered as the most imperfect. This subs
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