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QUESTION 1
(a) Identify and critically discuss the different phases involved in the road map to ISO 9001:2008 Certification
(b) ISO 9001:2008 is based on a framework known as the Quality Management System Model. Discuss the application of such a model
QUESTION 2
(a) What do you understand by the term TQM (Total Quality Management)?
(b) Discuss the costs associated with poor quality. Support your answer by appropriate examples
(c) Benchmarking is one component in an organization's TQM program. Identify and explain the steps used for developing benchmarks by using appropriate examples
Problem 1 Radio, as a medium of communication, functions in two main ways: it serves the individuals; and it operates on behalf of the society (Leish, 2007). Using suitable exa
Public documentation/information centres: Established from public funds, these may not be self- supporting financially. In developing countries, documentation and information
If you were one of the other foreman, what could you do to make Rajinder''s transition easier.
A firm uses simple exponential smoothing with à=0.1 to forcast demand.the forecast for first week of february was 500units whereas actual demand turned out to be 450units....1.for
Question: a. Estate Management is a fairly new discipline of the Built Environment. Describe the concept of Estate Management and how its evolution during the past decade.
Problems in Ordering, Procurement and Receipt: Ordering and procurement of periodicals are very much inconvenienced due to different locations of their publishers. If the lib
Question: The branding strategy adopted by any organization today is very important to be able to maintain or gain competitive edge over its competitors. (a) Define brandin
Skills in Literature Search: Expertise in literature search can be gained only by experience. Some attitudes or traits conducive to a good literature search are: imagination,
Environmental Assessment and Management: 1. Using a case study area of your choice, explain and demonstrate different understandings of nature, environment and / or landscape
A ligning Mergers and Acquisitions with Corporate Strategy In the previous section we learnt about the motives for acquisition. In this section, we will learn how to align Mer
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