Question 1:

It has been stated in the case that the new ‘Human Resource Manager was failing to recruit the right kind of people ... and new recruits were unenthusiastic about applying Iain's procedures .

a. Analyse how you would have dealt with such a situation as the General Manager of BankCheck.

Suppose Iain is about to design a new organisational structure of the business due to its larger size.

b. Recommend how Iain could go by implementing the change in the structure to minimize resistance from the workers? You are advised to make reference to appropriate change model(s).

c. With reference to Herzberg's model of motivation, advise the management of BankCheck on how to motivate its workforce and reduce labour turnover if you were hired as the management consultant.

Question 2:

(a) What do you meant by the term ‘ An Organization'?
(b) Differentiate between ‘A Formal Organization' and ‘An Informal Organization'
(c) List three factors that are essential in an organization and explain each of the three factors.
(d) Describe the term ‘Management'.
(e) Differentiate between ‘Management Efficiency' and ‘Management Effectiveness'.
(f) Describe ‘An Open System' and ‘A Closed System'.