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A bank is building an SMS to Web system whereby their registered customers would be able to query their savings and load balance by just sending an SMS , anywhere and anytime. The bank is hoping that 75 % of queries received at the front desk in the bank branches would be cut releasing pressure from the front desk staff.
(a) List three points in favour of such a system.
(b) What could be the causes of failure of the system.
(c) Are there any risks which you foresee with such a system.
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