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Question 1:
(a) ISO 9000:2008 specifies the requirements for a Quality Management System. The standard is based on eight quality management principles upon which to develop an effective, efficient and adaptable Quality Management System. Describe them.
(b) How can the Plan Do Check and Act (PDCA) cycle be used in the "process approach"?
Question 2:
(a) What are the seven steps of reactive improvement? (b) What are the steps in constructing a cause and effect diagram? (c) List six types of waste in Lean Management.
Question 3:
(a) What are the steps for benchmarking?
(b) What are the five requirements of effective leadership?
A brilliant UTM student at the end of his graduation is in presence of two opportunities and has to choosen between them.
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Costs of Quality Quality management is not only concerned with maintaining the quality characteristics of a product but also with doing the same at least cost. The
what risks can you identify? why are they risk to global green books publishing?
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