1. What are an operations manager's responsibilities? 

Answer: They design the operation; they plan and control activities by: 

1. Developing an operations strategy 

2. Understanding and translating the operations strategy into objectives and performance measures 

3. Designing the organisation: jobs; operations: activities and processes 

4. Designing the operations outputs: products and services 

5. Setting organisational standards and measurements 

6. Managing capacity and planning and controlling operations 

7. Improving the performance and productivity of the operation.