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QUESTION 1
(a) What do you understand by the term 'Enterprise Resource Planning (ERP)? Discuss the evolution of ERP
(b) How business process re-engineering can be integrated to ERP? Explain with suitable illustrations
(c) What are the various challenges in implementing ERP? How do you tackle them? Discuss
QUESTION 2
(a) What do you understand by the term TQM? What are the main elements of TQM?
(b) What does Deming theory consists of? Out of the 14 Deming's points, elaborate on 3 points which you consider most important
(c) How can the Malcolm Baldrige Quality award be used to help an organization?
(d) What are ISO 9000 Standards? Two of the elements of the standards are management responsibility and process control. Elaborate on these 2 elements and their applications in an organization
R easons for quality improvement The Quality Improvement helps the organisation to continuously improve the quality of the product or the service. The quality improvement can
Drawbacks There are certain drawbacks and disadvantages also in centralization of processing. 1) Some libraries may not be able to afford the operational costs involved.
Locus of Control Many people see themselves as very much in control of their lives. From them some see themselves as not being in control of the events which is happening aroun
Ascertaining Demand: The methodology to be followed in ascertaining users' needs have been discussed in detail, in Unit 5 under Sec 5.2 Users' Studies of this Block 2. In addi
mis for npo
Question 1: You have just been appointed as Food & Beverage Controller of a major Food & Beverage operation within a medium-size hotel. Explain in detail the various areas you
Visual Aids These are the tools for gaining and sustaining audience attention when presenting oral representation. Visual aids provide concrete support for your ideas and keep
Card Filing Work: After the Accession List is made the catalogue cards relating to the released documents are ready for merging with the catalogue. In the case of the Classif
Whom do you think Rajender will eat with? Why?
Question: "Resistance to change is not only a predictable part of change, it is perhaps the most difficult phase to deal with. People resist change for good reasons, even thoug
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