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QUESTION 1
(a) What do you understand by the term 'Enterprise Resource Planning (ERP)? Discuss the evolution of ERP
(b) How business process re-engineering can be integrated to ERP? Explain with suitable illustrations
(c) What are the various challenges in implementing ERP? How do you tackle them? Discuss
QUESTION 2
(a) What do you understand by the term TQM? What are the main elements of TQM?
(b) What does Deming theory consists of? Out of the 14 Deming's points, elaborate on 3 points which you consider most important
(c) How can the Malcolm Baldrige Quality award be used to help an organization?
(d) What are ISO 9000 Standards? Two of the elements of the standards are management responsibility and process control. Elaborate on these 2 elements and their applications in an organization
Question : (a) "A Strong corporate identity helps reinforce a company`s brand image and supports its marketing activities" i. Describe what you understand by corporate iden
Physical Processing Work: Cutting : It is often found that books are received with partially uncut sections. If these are left unnoticed, readers may carelessly open up the p
Request for Proposal (RFP) The RFP document for procurement of consultant is similar to tender document for procurement for works and goods. RFP provides all the instructions
The Integrated Management Project is designed to: develop your capability to think and act strategically test your ability to apply the concepts taught and techniques le
ISO 9000 Quality System Standards ISO is the universal hallmark of quality which consists of a family of standards for quality management systems such as ISO 9000.
Question 1 Define the term Quality Question 2 What is the objective of Reliability? Discuss various issues involved in ensuring Reliability Question 3 What are the basic princ
HUMAN RESOURCES DEVELOPMENT This Unit deals with Human Resources Development as a positive method to upgrade the employees abilities and capabilities enabling them to work to
Question 1: What are the important steps a hotel could take in order to meet the environmental concerns of the country and the requirements of sustainability? Question 2:
I mplementation of EPM It is not a minor matter to espouse the EPM strategy and implement it in an organisation. A fresh organisational structure and new practices have to be
Question 1: Designs need to be practical, functional and rational. According to you and with appropriate examples from the hospitality industry, what are the common problems fa
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