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Question :
(a) What are the skills required from change agents in order to manage the different kinds of change effectively?
(b) What are the four basic change management strategies, according to Bennis et al?
(c) Which of these strategies to use is a decision affected by a number of factors. What are these factors?
Management by Objectives (MBO) Management technique is based on target-setting theory in which employees are given specific measurable goal to achieve. MBO has been shown to
Types of Reference work: a) The conservative approach is based on the fact that the users should be instructed on how to use books and libraries rather than on delivery of inf
Question 1 Define conflict. Discuss four ingredients of conflict Question 2 Discuss four different types of conflicts which may occur in any organization Question 3 List
Question 1: "John Kotter (1996), developed an eight-step model of organisational change, designed to help transform organizations and then anchor the new behaviours, systems, a
User Approaches We have seen the purpose and functions of a catalogue. By using a library catalogue we can find out the various documents available in the library, without ph
mis for npo
Assigning the Class Number: Once the specific subject is formulated, assigning the correct Class Number can be done with the help of the classification scheme. But this process c
Measurement: The third method of data collection is measurement where standardized instruments are used to measure variables. For example, scientific instruments such as th
Ascertaining Demand: The methodology to be followed in ascertaining users' needs have been discussed in detail, in Unit 5 under Sec 5.2 Users' Studies of this Block 2. In addi
Question A List the different approaches to Quality. Describe Juran's views on Quality Question D a. Explain the factors determining the customer satisfaction.
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