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QUESTION 1
a) Explain the seven elements involved in a Communication Process
b) With reference to the 7C's and 4S's, explain how communication can be improved in a business environment
QUESTION 2
(a) What are the benefits of effective business communication?
(b) How can non-verbal communication contribute to successful communication at work?
Question 1: (a) Why is it often difficult to implement change within organisations? (b) What actions might management take to reduce such difficulties? Question 2:
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