What are the principal objectives of total quality management?

The principal objectives of total quality management are:-

a. Customer Focus to as Customer Delight.

b. Continuous enhancement like a culture of the organisation that should be the way of life.

c. Focussed, relentless and continuous cost reduction.

d. Focussed, relentless and continuous quality enhancement.

e. To make an organisation whereby all are working towards making their organisation the best within its business and to capitalise onto the sense of attainment and working into a world-class organisation.