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How many various types of customer may there be for a systems development project? Who are they?
Depending onto the exact project, the ‘customers’ could comprise some or all of the given below:
•The management of the organisation which has commissioned the project, those will be interested within the achievement of the benefits explained in the business case.
•The users of the proposed information system that will in all probability mainly be interested into its effects onto their jobs.
•The end-consumers of the organisation commissioning the project that will be interested in how this influences the ‘customer experience’.
•Managers and others within other departments indirectly influenced by the project.
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advantages and disadvantages
Question: (a) Describe cost benefit analysis as used to appraise large public sector investments. (b) Compare and contrast cost benefit analysis with investment appraisal.
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