Understanding or knowing customer - customer satisfaction, Operation Management

Assignment Help:

Understanding or Knowing Customer - Customer Satisfaction and Service Quality

Involves making the effort to understand the customer's needs. It involves: learning the customer's specific requirements, providing individualised attention and recognising the regular customer. 

 


Related Discussions:- Understanding or knowing customer - customer satisfaction

Explain if you are picketing your employer for higher wages, If you are pic...

If you are picketing your employer for higher wages and your neighbour is hired to replace you only while you march, the Mackay Doctrine says that, when the strike is over, your ne

What is the distinction between prediction and forecasting, Question 1: ...

Question 1: Show the nature and importance of the four logistics-related elements of customer service. Question 2: (a) Describe the concept of supply chain management.

Explain the variable cost to produce each unit, Assume a fixed cost for a p...

Assume a fixed cost for a process of $120,000. The variable cost to produce each unit of product is $35, and the selling price for the finished product is $50. Which of the followi

How the job of industrial manager becomes more difficult, How the job of in...

How the job of industrial manager becomes more difficult? However, the job of industrial Manager becomes still more difficult because of: (i) Change in technology; (ii) C

Order qualifiers - operations strategy, Order Qualifiers - Operations Strat...

Order Qualifiers - Operations Strategy These are not essential to winning business in their own right. They may however, determine the entry level whereby the organisation is

Find the average total setup cost and shortage cost, A manufacturer uses a ...

A manufacturer uses a purchase part who's demand over any time period of length t (in years) can assume to be normally distributed with mean 200t and variance 400t. The part cost $

Find the probability that both service clerks are idle, Sharp Discounts Who...

Sharp Discounts Wholesale Club has two service desks, one at each entrance of the store. Customers arrive at each service desk at an average of one every twelve minutes. The servic

Explain what is the critical path, The following represents a project that ...

The following represents a project that should be scheduled using CPM: Time (DAYS) Activity Immediate Predecessors a m b A - 1 3 5 B - 1 2 3 C A 1 2 3 D A 2 3 4 E B 3 4 11 F

Explain conflict with the protections provided in the nlrb, The National La...

The National Labour Relations Act has been criticized as an outdated piece of legislation that is hindering, rather then helping, American cope with the realities of the new global

Describe what you would/could do as a manager, Discuss what you would/could...

Discuss what you would/could do as a manager, or what you have experienced, to create 3 different "orange splats" or emotional episodes at work that are low cost with high emotion

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd