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Understanding or Knowing Customer - Customer Satisfaction and Service Quality
Involves making the effort to understand the customer's needs. It involves: learning the customer's specific requirements, providing individualised attention and recognising the regular customer.
Which strategy is assisting in an organisation? Organisational flexibility will assist the organisation accomplish short lead times needed while meeting customer demands, assis
A job was timed for 60 cycles & had an ave. 1.3 min per piece. performance rate is 95%, workday allowances 16% find observes , normal, and standard time
An analysis of order and shipment data shows that the order fill rate is 97.1% and ABBA collected the following data concerning customer service performance: Late delivery-5 per
o Compare what the HR systems might look for at Wal-Mart, a new web startup company, and a law firm. How would you achieve a sustainable competitive advantage through HRM systems i
How is the chase demand strategy opposite of level capacity? Chase demand strategies: Chase demand strategies are the totally opposite of level capacity in which the orga
Why are flexible organisations required? Flexible organisations : Workforce flexibility will be required because of uncertain market circumstances or seasonal changes into
Consider a time when you have acted as a leader in the past and had to mitigate an issue. Examine how you resolved the issue. If the issue was not resolved, examine the steps you t
Q. What is utility of computer- wide systems to manufacturing operations? Enterprise-wide systems (ERP systems) also considered as enterprise computing or enterprise resource p
Examples of Variations - Operations Function Volume Low: Small quantities
Communication is an important consideration in organizations, and a number of different constructs fit within the communication viewpoint. What types of leader communication attitu
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