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Understanding or Knowing Customer - Customer Satisfaction and Service Quality
Involves making the effort to understand the customer's needs. It involves: learning the customer's specific requirements, providing individualised attention and recognising the regular customer.
What are the major priorities associated with operations strategy? How has their relationship to each other changed over the years?
Edict - Types of Managerial Tactic Managers use an edict to direct change. The change is released as an order and the expected behaviour and performance is assumed. There are
briefly explain vendor relations in lean systems- a. Why are they important? b. how are they different from adversarial relations of the past? c. why are suppliers hesitan
Analyze what the financial manager provided to the management of Comet Skateboards. Imagine a large firm approached Comet Skateboards with an offer of acquisition. Outline the majo
Objectives of Operation Process chart 1. It helps to decide whether a further and more detailed record is needed. 2. It is used in the design stages to assist the layout of th
Features of group insurance: lower expenses
Bella, a single mother, worked for one of Casper's Burger King Restaurants, where she had a record of perfect attendance. One Saturday, her three-year old son awoke with a high fev
Explain disadvantages of Division of Labour. (i) Division of labour provide rise to loss of craftsmanship, all workers become Machine -minders and nothing else. (ii) Along w
Messages are transmitted from low speed terminals and arrive at a message concentrator at a Poisson rate of 600/hr. They are held in a buffer until a hi-speed trunk line is free to
markov analysis problem
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