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Understanding or Knowing Customer - Customer Satisfaction and Service Quality
Involves making the effort to understand the customer's needs. It involves: learning the customer's specific requirements, providing individualised attention and recognising the regular customer.
As an entrepreneur, how would you go about doing a job analysis for the first employee you are going to hire in your new business? What are the three steps in completing a job anal
What do you think are the most important forces in the external environment creating uncertainty for organizations today? Do the forces you identified typically arise in the task e
Undertake Systems based analysis, including: i. Developing a systems based diagnosis of the ‘situation'; ii. Analyse one or more processes which are considered to be problem
You have been appointed as a project manager for a high dollar project for the private sector and you have been asked by your boss to identify the stakeholder groups and the indivi
1. How do we link strategic and operational change? Answer: Hambrick and Cannella present a 5-step approach: 1. obtain broad inputs at the formulation stage 2. assess o
1. A jewelry firm buys semiprecious stones to make bracelets and rings. The supplier charges $20 per stone, annual carrying costs are 50%, and the cost of processing orders is $40.
Ongoing risk exists in any project. Once a project starts, risk increases. How should one monitor and mitigate risk in a rapidly changing project?
What triggered the new product strategy at Minnesota Biolabs? 2. What prediction would you make for the success of getting the country general managers in Europe and Japan to adopt
Many firms try to market the same product as is in many different markets. The product is essentially the same, the only differences may be in packaging and messaging. What are
What is a "common-size financial statement" and how would it assist you to manage your business successfully?
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