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Understanding or Knowing Customer - Customer Satisfaction and Service Quality
Involves making the effort to understand the customer's needs. It involves: learning the customer's specific requirements, providing individualised attention and recognising the regular customer.
Operations Function in an Organisation - Method Study A procedure that has stood the test of time in the study of work entails six steps (often referred to by the acronym, SR
Explain the concept of sustainability in operations management. The concept of sustainability within operations management: Sustainability in operations management is regarding
Observation Methods: The observation methods is the most commonly used methods especially in studies relating to behavioural sciences. In a way we all observe things aro
Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?
What is utility of materials requirement planning second to manufacturing operations? It is evolved by MRP-I. A system which incorporates not only material needs, but all manuf
The following are monthly actual and forecast demand levels for May thru December for units of a product manufactured by the N. Tamimi Pharmaceutical Company: Month Actual Deman
Suppose you are the manager of an accounts receivable unit in a large company. You are switching to a new system of billing and record-keeping and need to train your three supervis
Which of the following best shows forces for change vs. forces for stability? Change forces are: adapting, sustaining, and predicting; whereas stability forces are: bureaucracy, tr
McDonalds traditional process to make-to-stock; Wendy's has a make-to-order and burger king has a process which is a hybrid of the other two. Discuss the advantages and disadvantag
Explain the role that organizational learning and creativity play in helping managers to improve their decisions.
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