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Understanding or Knowing Customer - Customer Satisfaction and Service Quality
Involves making the effort to understand the customer's needs. It involves: learning the customer's specific requirements, providing individualised attention and recognising the regular customer.
Compare and contrast Deming and Crosbys views on the cost associated with a lost customer.
What are the advantages of predetermined time standards (PTS)? Answer: Quicker and cheaper than time study; likely to be more reliable; valuable for estimating new jobs; can be
Why do some people gravitate toward management jobs as opposed to technical, labour jobs etc.?
1. Investigate: Consider the operations of your own organisation (or another with which you are familiar) and report on how its operational processes are designed. From your readi
the importance of the measurtement of market risk for financial institution
You are the contracting officer's representative (COR) of a program management support contract awarded to Easy Corp. It is the first year of a five-year contract. You have noti
Describe the focus and goals of Organizational Behaviour (OB). Why is this important to understand? How can this knowledge impact your career?
Why is a system view so important to have if you are going to implement TQM?
Carrington inc is an international company engaged in the production and distribution of pharmaceutical is the petterson operations successful? To the degree that it can be judged
How do the two alternative process technologies (Chemling and AFU) differ in terms of their scale and automation? What are the implications of this for Rochem?
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