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Understanding or Knowing Customer - Customer Satisfaction and Service Quality
Involves making the effort to understand the customer's needs. It involves: learning the customer's specific requirements, providing individualised attention and recognising the regular customer.
After an all-night study session the day before their last final exam, four first-year MBA students decide to stop for some much-needed coffee at the campus Starbucks. They arrive
A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i
Race One Motors is an Indonesian car manufacturer. At its largest manufacturing facility, in Jakarta, the company produces subcomponents at a rate of 300 per day, and it uses these
Your company has a market share of 25%. The total market size is $100 million. Your contribution margin (the ratio of the contribution per unit over the price per unit) is 20%. You
Can you put a monetary value on the social and the environmental benefits?
Sequence the jobs shown below by using the Gantt chart. Assume that the move time between machines in one hour. Sequence the jobs in priority order 1,2,3,4. Job Work Center/Machine
What value would it be to know that you were going to be training a class of persons between the ages of 20 to 35? Would it influence the approach you would take? How?
We are agree that the user should be involved in the design of the database. Class, how would you go about the process of designing a database? What processes are involved? And ple
Task 1 Read: Chapter 2 of the Core learning material and supporting text chapters on Operations Strategy. Task 2 Investigate: The Operations Strategy of your organisation or on
1. Name three methods of system classification and typical examples. Answer: 1. Volume/variety; 2. customer interaction/labour intensity; 3. Boulding's classification.
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