Total quality management, Business Management

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Describe the key aspects of a programme to implement Total Quality Management (TQM) within a manufacturing organisation.

Clarify the meaning of quality in respect of the product(s) manufactured: this will involve the anticipation and satisfaction of customer needs.

  • Agree the specification of quality criteria containing measurement so that all employees are aware of the targets they are searching to attain.
  • In order to obtain full commitment, a programme of training and education will be needed together with full consultation and communication.
  • Training must cover all levels in the organisation containing the senior management.
  • The establishment of a steering committee in a larger organisation will be essential, having representatives from all levels and disciplines.

 


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