Describe the key aspects of a programme to implement Total Quality Management (TQM) within a manufacturing organisation.

Clarify the meaning of quality in respect of the product(s) manufactured: this will involve the anticipation and satisfaction of customer needs.

• Agree the specification of quality criteria containing measurement so that all employees are aware of the targets they are searching to attain.
• In order to obtain full commitment, a programme of training and education will be needed together with full consultation and communication.
• Training must cover all levels in the organisation containing the senior management.
• The establishment of a steering committee in a larger organisation will be essential, having representatives from all levels and disciplines.