Total quality management, Project Management

Assignment Help:

Total Quality Management is a philosophy gradually evolved from the management theories such as Management by objective quality circles strategic planning etc. To understand the concept it is better first to understand the three words constituting the concept, i ,e, Total Quality and Management.

1.Total: Everyone in the organization is involved in creating and maintaining the quality of the services and products offered by the organization. It is a comprehensive way of dealing with complex sets of interacting issues involving everyone at all levels and address in gall major issues.

2. Quality: The organization through individual and collective actions focuses on meeting customers ( agreed ) needs at lowest cost first time and hence recognizing that it is the customer perception that identifies quality. Total quality therefore refers to the fact involved in achieving quality according to some requirements or laid down.

3. Management: While managing the system the emphasis should be towards continuous improvement and not on quick fixes. Then only Total Quality can be achieved. This requires everyone in the organization to be responsible for managing gtheir own job. TQM portrays a whole systems view for quality management. TWM builds on the idea that an organization is an interactive network of communication and control.

According to Professor Leopald S. Vasin " TQM is the control of all transformation processes of an organization to best satisfy customer needs in the most economical manner."

According to Sashkin and Kiser ‘ TWM may be defined as creating an organizational culture committed to the continuous improvement to skill teamwork processes and product and services quality and customer satisfaction ."

According to Price and Chen TQM is a management systems not a series of programmes. It is a system that puts customers satisfaction before profits. It is a system that comprises a set of integrated philosophies tools and processes used to accomplish business objectives by creating delighted customers consistently meeting or exceeding their expectations and creating happy employees.


Related Discussions:- Total quality management

Possible stages of a project, Project stages A project may consist of o...

Project stages A project may consist of one or more stages depending on the size of the project, its nature and client needs. Each stage has several tasks.  Possible stages

Developing a project plan, You are creating a customer database for the Win...

You are creating a customer database for the Winston-Salem Warthogs

Explain gbf group''s strategic business units, GBF Group is a leading food ...

GBF Group is a leading food and beverage manufacturer with an international presence in over 50 countries worldwide. The group has seven strategic business units (SBUs) and each ha

What are the disadvantages of bottom-up decentralised, What are the disadva...

What are the disadvantages of bottom-up decentralised approaches? Project budgets can be imposed by using bottom-up that is decentralised approaches for example project manager

Downward communication from the superior to the subordinate, How must be th...

How must be the downward communication from the superior to the subordinate? There formal communication in between subordinate and superior, here the superior sends directions

Verification and validation process, Verification is the process by which o...

Verification is the process by which one can ensure that a model is performing as expected or intended. The process of verification is a challenging one for the project concerned a

TQM, Value Engineering

Value Engineering

Span of management-managerial function of organizing, Span of management ...

Span of management Span of management refers to the number of subordinates who directly report to one superior. If a manager has too many subordinates then his span is wide and

Scoping a project, QUESTION While scoping a project, as much informatio...

QUESTION While scoping a project, as much information as possible should be gathered about the wants and concerns of sponsors and end-users. What are the useful channels of

Explain products which typically result by project stages, Explain the prod...

Explain the products which typically result by the given project stages: Project Start-up; Analysis of Needs; Design Integration and Testing. Typical products include: •Pro

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd