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DMAIC process DMAIC was introduced by Motorola to help improve the business processes and also to increase the profitability. It can be defined both as a methodology
P rocess standards Organisations require a set of process management standards that indicate how well their processes are managed and if they are on course for continuous impr
RightPages and Science Direct: Online Document Delivery Services Another two publishers, namely Springer-Verlag and Elsevier Science, have announced launching of online docum
Question : (a) What are the skills required from change agents in order to manage the different kinds of change effectively? (b) What are the four basic change management st
C ontrol of contracts The contract control process commences right at the beginning stage of bid document preparation inviting contractors to bid, and proceeds through the con
Dusting and Cleaning of Shelves: These are important and indispensable routines of libraries which have to be attended meticulously. Books have to be protected from dust and
Question 1 Negotiation is a one phase process. Evaluate this statement. Question 2 Mr John, the Managing Director of your institution has come across the term ‘mediati
Sewing and Collation - library bindings: Reinforced new books which conform to A.L.A. standards, shall be designated as follows: Resewed and reinforced in class `A' cover o
Reference Services: Reference services help the user define and identify his query correctly, bearing in mind how he intends to use the information, since this can affect the
T he change owner The change owner is the person assigned to essentially arrange and then make the approved changes to the system. The change owner is consulted about the foll
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