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Team member personality significantly affects team functioning and performance (e.g. Driskell, Hogan & Salas 1987; Hackman 1987). Personality factors of team members are 'characteristic patterns of thinking, feeling, and acting that should affect team performance through a variety of processes ranging from how team members approach task completion to how team members interact with one another' (Bell 2007, p. 597). You will remember that we encountered the Big Five personality traits in an earlier unit. These personality traits are related to team performance:Conscientiousness: Conscientious individuals are described as hardworking, achievement-oriented, and persevering and they contribute to team performance because they focus on goal completion and problem solving (Bell 2007).
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Read the excerpt attached carefully and answer the following questions: (a)(i) Two roles of HRM namely (i) Boosting productivity & (ii) Enhancing service are spelt out in the ex
AsConsider the job of a customer service representative who fields telephone calls from customers of a retailer that sells online and through catalogs. What measures can an employe
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