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Team member personality significantly affects team functioning and performance (e.g. Driskell, Hogan & Salas 1987; Hackman 1987). Personality factors of team members are 'characteristic patterns of thinking, feeling, and acting that should affect team performance through a variety of processes ranging from how team members approach task completion to how team members interact with one another' (Bell 2007, p. 597). You will remember that we encountered the Big Five personality traits in an earlier unit. These personality traits are related to team performance:Conscientiousness: Conscientious individuals are described as hardworking, achievement-oriented, and persevering and they contribute to team performance because they focus on goal completion and problem solving (Bell 2007).
You have successfully recruited a call centre manager who fulfils are the criteria established in the job evaluation process. You are required to induct this call centre person. Yo
What are the effects of hard HRM approach?
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internal factors affecting selection
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