Question 1:

(A) Differentiate between work group and work team.
(B) Fully explain the four types of teams.

Question 2:

State the factors associated with organizational change.

Question 3:

(A) How is the term ‘communication' defined? Support your definition by giving four different scenarios where these words are used.

(B) Effective communication is a key element of your professional practice. Discuss the reasons for studying ‘communication'.

Question 4:

Job satisfaction can be seen in three ways, such as a function of: the features of a person's job; the opinions of other people in the person's workplace; his or her general personality or disposition. Furthermore, job satisfaction is also related to the person's attitude to his/her job.

(A) What is an attitude and in what circumstance do attitudes determine behaviours at work?
(B) Discuss what is meant by ‘job satisfaction'? How is it determined by a person's general disposition and the way he/she is enjoying the job task?