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QUESTION
(a) The ISO 9000 series of quality management system standard is fast becoming a de facto requirement for doing business in many industries, despite the fact that it is a voluntary standard. Critically evaluate the benefits and drawbacks of implementing such a system in the service industry
(b) Critically assess the usefulness of SERVQUAL technique for measuring quality in an industry of your choice
REFERENCE AND INFORMATION ACCESS TOOLS: Libraries have always been engaged in providing services to their users. Maximum utilization of resources is the principle underlying
Jewetts Rules - British museum cataloguing rules: Jewett, Charles Coffin. Smithsonian report on the construction of catalogues of libraries and their publication by means of s
Arranging Personnel: Planning for document selection should also cover the personnel or human factor. The people involved in the selection process are the librarian, the a
Internet Shopping system: Project Name : Internet Shopping system Role : Leading the Team, Involved in Requirement Gathering, Estimation, System, System Design, Datab
Location Site -Preliminary Considerations of Library building-library managment Location is important for homogeneous services, site selection and choice of community, reg
Card Filing Work: After the Accession List is made the catalogue cards relating to the released documents are ready for merging with the catalogue. In the case of the Classif
Problem 1 (a) Illustrate on the 3 main stages of the development of PR in the U.S? (b) Describe the main transformations that PR has undergone since its inception? Pro
Advantages and Limitations: Experimental approach represents the most powerful method for testing hypothesis of the cause and effect relationship between variable. Becau
Problem: Dressel (1986) defines evaluation as "the collection and interpretation, through systematic and formal means, of relevant information which serves the basis for ration
Evaluation of Data : The historical data should be subjected to two types of evaluation. External Criticism: Evaluation of data is concerned with authenticity or g
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