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QUESTION
(a) The ISO 9000 series of quality management system standard is fast becoming a de facto requirement for doing business in many industries, despite the fact that it is a voluntary standard. Critically evaluate the benefits and drawbacks of implementing such a system in the service industry
(b) Critically assess the usefulness of SERVQUAL technique for measuring quality in an industry of your choice
Question 1: (a) Describe the five principles of bureaucratic management put forward by Max Weber. (b) Elaborate on the advantages and disadvantages of bureaucratic manageme
Question 1: You are to set up your biggest conference room for a cocktail party for a renowned bank in Mauritius. The cocktail is scheduled to start at 19h00. However, the same
Purchase Order/Contract A purchase order/contract is issued to the supplier/contractor. The offer once accepted by the supplier/contractor becomes a legal contract by which th
There are numerous reasons for a company to peruse M and A. Some of them are listed below: The M and A are undertaken to achieve specific financial, business and strategic
Advantages of Central Processing Centralized processing has many advantages. For example. 1) Duplication of work is avoided: The type of work involved in processing i
. During the analysis of a process that was evaluated, a situation arose where it was seen that the variability of the data points collected was non-random on several occasions, i.
Objectives of INFLIBNET The main objectives INFLIENET are as under: To evolve a national network of libraries and information centres in the country and to improve info
Types of Production to be Handled: The type of production being handled greatly affects material handling decisions. Powders liquids and gases are well suited for transp
QUESTION 1 A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mu
Inward goods The goods are delivered at the inward goods stores of the company/plant with necessary documents like delivery challans and suppliers invoice. These documents wil
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