Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Idle time, how to calculae idle time if 8hours shift and cycle time 8 the q...

how to calculae idle time if 8hours shift and cycle time 8 the quantity produed is 40

Identify different types of quality system, (a) Identify different types of...

(a) Identify different types of quality system/philosophy/approaches and critically discuss the relative effectiveness of the philosophy, systems and approaches (b) Evaluate the

How every company identify their target market, Can every company identify ...

Can every company identify their target market? Advise as to why this is important or why it isn't important.

Performance prism - performance and productivity measures, Performance Pris...

Performance Prism - Performance and Productivity Measures Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh pers

Explain the advantages of the scientific method, Describe the advantages an...

Describe the advantages and disadvantages of the scientific method and qualitative approaches to research

Explain counteract the high costs of obese employees, Answer the following ...

Answer the following questions: 1. What are the pros and cons of an airline implementing a policy that heavier customers need to buy a second seat? Research an airline and provi

Explain what is the difference among lead time and lag time, Remember that ...

Remember that once you start linking tasks in the Gantt chart, changes might become more cumbersome. What are some tools or techniques that you can use to save yourself some hea

Explain how is job analysis performed in a company, 1. Compensation systems...

1. Compensation systems vary from company to company, but tend to be similar in design and overall cost within a specific industry. Why would you think this is so? 2. Why is a well

Operations and production management , OPERATIONS AND PRODUCTION MANAGEMENT...

OPERATIONS AND PRODUCTION MANAGEMENT   Production and operation management (POM) is defined as the design operation, and enhancement of the transformation process which converts

Explain modern principles of business law, I'm needing a article out of a b...

I'm needing a article out of a book, Modern Principles of Business Law, 1st Edition, 2012. This is my assignment and I dont have book, can someone please help me out, photocopy pag

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd