Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

What are the disadvantages of the level capacity strategy, What are the dis...

What are the disadvantages of the Level capacity strategy? The disadvantages of the Level capacity strategy are as follows: a. High risk of stock obsolescence when customer

What is the relationship among companies and profit motives, What is the re...

What is the relationship between companies, profit motives, competition and private property?

Objectives of good layout, Objectives of Good Layout Any of the follow...

Objectives of Good Layout Any of the following objectives might be achieved through a good layout: Provide enough production capacity. Reduce material handlin

Explain approach to formulating a wbs for this project, Recommend the most ...

Recommend the most effective approach to formulating a WBS for this project.

International merketing, . Define international marketing and furnish its f...

. Define international marketing and furnish its features

mba, What happens if balance doesn’t exis

What happens if balance doesn’t exist

Explain how cultural differences may impact communication, Describe in deta...

Describe in detail how cultural differences may impact communication. Give examples. What can be done to improve communication across cultures?

Explain what is the annual ordering cost, If annual demand is 24,000 units,...

If annual demand is 24,000 units, orders are placed every 0.5 months, and the cost to place an order is $50, what is the annual ordering cost?

Explain requirements to offer someone a top manager position, Which are you...

Which are your top 10 requirements to offer someone a top manager position?

Explain the s&op process., Describe the S&OP process. What are the major tr...

Describe the S&OP process. What are the major trade-offs that must be considered?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd