Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Compute the linear charge density, An infinite line charge produces a field...

An infinite line charge produces a field of 9 × 104 N/C at a distance of 2 cm. Calculate the linear charge density

Explain what are the positive and negative impact of tariffs, 1) What are a...

1) What are at least three factors that would motivate a company to set up a foreign operation? 2) What are the positive and negative impact of tariffs? Give a specific example

Presentation to describing the data types, Create a 10-12 slide presentatio...

Create a 10-12 slide presentation describing the data types. Include the following in your presentation? Introductory slide? Slide for each data type (containing a definition of th

Explain competitive strategy relate to value chain structure, How does comp...

How does competitive strategy relate to value chain structure?

Explain what allowance factor is better when all of the jobs, The Arkade Co...

The Arkade Company has decided to use a 15 percent allowance factor based on job time. Calculate the standard time for each work element and for the total job. The frequency equals

Explain europe and japan to adopt the new product, What triggered the new p...

What triggered the new product strategy at Minnesota Biolabs? 2. What prediction would you make for the success of getting the country general managers in Europe and Japan to adopt

Explain alternatives to maximize total annual return, How should the 2 mill...

How should the 2 million be allocated to each loan/investment alternatives to maximize total annual return?

Define why is it best not to enter a percentage completion, Answer the foll...

Answer the following questions: 1) Why is it best not to enter a percentage (%) completion? 2) According to your Project Summary, is this project on schedule? Will you be ove

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd