Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Explain the most appropriate form of ownership, Go to this website www.worl...

Go to this website www.worldfranchising.com . Select any of the hottest new franchises that interest you.. View the site and identify the information about the financial requiremen

Compute what is its cost of common equity, The earnings, dividends, and com...

The earnings, dividends, and common stock price of Carpetto Technologies Inc. are expected to grow at 8% per year in the future. Carpetto's common stock sells for $27.75 per share,

Explain intangible services are perishable services, Which of the following...

Which of the following is not a characteristic that distinguishes services from goods? Service jobs are unskilled A service is intangible Services are perishable Services are heter

Explain significant differences between x.25 and frame relay, Name two sign...

Name two significant differences between X.25 and frame relay?

Explain what is the expected project length, Task time estimates for the mo...

Task time estimates for the modification of an assembly line at Jim Goodale's Carbondale, Illinois, factory are as follows- a) 6.0 - b) 7.2 - c) 5.0 a d) 6.0 b,c e)

Process capability index - measure of inherent capability, Process Capabili...

Process Capability Index - Measure of the Inherent Capability This index provides a measure of the inherent capability of a process by simply relating the 6σ spread of the pro

Calculate the standard time for the job, An  industrial  engineer  has obta...

An  industrial  engineer  has obtained the  following data  in connection  with a  time  study on  the lines  of the Hawthorne  studies  taking  four different  elements  and five

Explain points-based incentive program, Like other large airlines, Global A...

Like other large airlines, Global Airlines has a points-based incentive program. Customers who who join Global's FreeMiles program earn points by purchasing tickets from Global or

Define what kind of problem would apply a systems analysis, What kind of pr...

What kind of problem would you apply a systems analysis to? Why?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd