Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Explain what are the issues of management does google needs, What are the i...

What are the issues of management does Google strategy 2010 needs to address? How could they be analysed and evaluated?

Explain ongoing risk exists in any project, Ongoing risk exists in any proj...

Ongoing risk exists in any project. Once a project starts, risk increases. How should one monitor and mitigate risk in a rapidly changing project?

Explain faster operating system for netbooks, Assume you work for a small f...

Assume you work for a small firm that developed a better and faster operating system for netbooks than Microsoft Windows. What strategy might the firm use to unseat Windows in this

Explain the industry life cycle affect business strategy, How does the indu...

How does the industry life cycle affect business strategy? Detail your answer based on each stage: introduction, growth, maturity, and decline. (Please provide example(s) were appl

Find locations for a plant to produce a new product, A manufacturing firm i...

A manufacturing firm is considering two locations for a plant to produce a new product. The two locations have fixed and variable costs as follows: Site Fixed Cost (Annual) Variabl

Diverse means for differentiating products and services, Consider the diver...

Consider the diverse means of differentiating products and services. Which ones have the most impact on your choices? Why? Explain. Bottom of Form

What are pros as well as cons of updating the product design, Since its rel...

Since its release in 2001, the iPod has become a music player phenomenon. In your opinion, how would the QFD approach have helped Apple in developing the iPod? What are the limi

Explain toyota and the recalls, Discuss why organizations need to have the ...

Discuss why organizations need to have the correct performance metrics to drive quality. Think of examples in the news and their outcomes. For example: • Toyota and the recalls • B

Explain the logistics manager of the future, Thinking back upon this course...

Thinking back upon this course's content, please discuss the authors' assertion: "The logistics manager of the future will be much more of a change leader and much less of a techni

Describe why high-performance value-added salespeople, 1 What future is the...

1 What future is there in selling for women? 2 Explain why high-performance value-added salespeople earn much more than high-performance transactional salespeople. 3 List and

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd