Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

SEQUENCING PROBLEM, HOW TO SOLVE SEQUENCING PROBLEM FOR N-JOB AND M-MACHINE...

HOW TO SOLVE SEQUENCING PROBLEM FOR N-JOB AND M-MACHINES

Describe census of population as a measure of education, 1. Education is of...

1. Education is often used as an indicator of a person's socioeconomic status. Historically, the number of years of schooling completed has been recorded in the census of populatio

Determine the factors and reasons for dumping, From the case study, determi...

From the case study, determine these factors: (a) people or institution doing the dumping, (b) reasons for dumping, (c) places where the dumping takes place, or (d) the product, in

Explain differences between management and leadership, Suppose you realize ...

Suppose you realize one day that you are dissatisfied with your job. What might you do to improve your situation? What are the basic differences between management and leadership?

System Analysis and Design, For a project, following information is given: ...

For a project, following information is given: Activity I.P Expected Time in Weeks A - 5 B - 6 C A 7 D A,

Maintenance, discuss the pross and cons of hiring multi-craft maintenance p...

discuss the pross and cons of hiring multi-craft maintenance personnel

Compute the slope and the intercept of the trend equation, Demand for a sur...

Demand for a surgical procedure at St. Elsewhere Hospital has increased steadily over the past few years: Year 1 2 3 4 5 Heart Transplants 45 50 52 56 61 Use the

Explain systems thinking to simplify your daily life, How can you use Syste...

How can you use Systems Thinking to simplify your daily life? Or is System Thinking just a "corporate" way of defining and justifying common sense?

Explain manufacturing and service processes using queuing, Briefly compare ...

Briefly compare and contrast the manufacturing and service processes using queuing and assembly lines as your items to compare and contrast

Explain what is the profit if the bottleneck method advocate, The senior ma...

The senior management at Canine Kernels Company CKC is concerned with the existing capacity limitations so they want to accept the mix of orders that maximizes the company's profit

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd