Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Which place would you choose for new software company why, If you could loc...

If you could locate your new software development company anywhere in the world, which place would you choose, and why?

Explain identify the basic control issues at unilever, Identify the basic c...

Identify the basic control issues at Unilever from all three levels? How do you think the control function should be organized and managed at Unilever?

Define monte carlo simulation is a technique used as part of, Monte Carlo s...

Monte Carlo simulation is a technique used as part of: Answer Risk identification Risk assessment Risk monitoring and control Risk handling

Explain disadvantages of giving teams a lot of autonomy, Using terms from t...

Using terms from this chapter, how would you characterize the teams at ICU Medical Inc.? What are some advantages and disadvantages of giving teams a lot of autonomy to make decisi

Variations in Customer Contact - The Service Process Matrix, Variations in ...

Variations in Customer Contact - The Service Process Matrix The classification schemes so far discussed are 'one-dimensional' and do not adequately reflect the great diversity

Green supply chain management, what is the meaning of green sipply ...

what is the meaning of green sipply chain managent and is it applied in production process

Comparisons between costs of a product in different periods, Ques: How can ...

Ques: How can we make comparisons between the cost of a product in two different periods if salaries and cost of living may have changed? Ans: The average income is published in

Explain jit for organization, Just-in-Time (JIT) Please respond to the foll...

Just-in-Time (JIT) Please respond to the following- • Develop three examples that illustrate how a manufacturing company of your choice uses JIT, and then determine three to fou

Explain project life cycle differ from a product life cycle, I asked the wr...

I asked the wrong question last time. I asked it wrong. How does a project life cycle differ from a product life cycle?

Describe the various stages in team development, Question 1: (a) Descri...

Question 1: (a) Describe the various stages in team development. (b) What are the characteristics of an effective work team? Question 2: (a) Define Leadership. (b)

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd