Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Explain how much is it costing the company per day, A production process co...

A production process consists of a three-step operation. The scrap rate is 19 percent for the first step and 10 percent for the other two steps. a. If the desired daily output

Define an aircraft repair facility currently jobs awaiting, An aircraft rep...

An aircraft repair facility currently has four jobs awaiting work. Four teams of mechanics are available. Each team can work on only one of the jobs. Over a period of several month

SEQUENCING PROBLEM, HOW TO SOLVE SEQUENCING PROBLEM FOR N-JOB AND M-MACHINE...

HOW TO SOLVE SEQUENCING PROBLEM FOR N-JOB AND M-MACHINES

Process through bank supply its customer with cash on demand, 1. Think of f...

1. Think of four different processes by which a bank might supply its customers with cash on demand. Answer: Examples: over-the-counter at branches, by ATM dispensers in shoppin

Explain a key characteristic of a partnership, A key characteristic of a pa...

A key characteristic of a partnership is that each partner a. must contribute capital to the business b. shares in company assets upon the dissolution of the partnership c

Explain the information technology components, 1.1 Fast Fit Case Study Fast...

1.1 Fast Fit Case Study Fast Fit Sporting Goods is a successful New England regional supplier of sporting goods to the high end consumer market. They sell an exclusive selection of

Explain what are the functions of a manager, What are the functions of a ma...

What are the functions of a manager? If you had to pick one as being the most important function, which would it be and why?

What is long-term profitability goals, Discuss the strategic importance of ...

Discuss the strategic importance of layout decisions. How important as these decisions in terms of a company's long-term profitability goals? What are some examples?

Explain the options a manager has to stimulate change, What are the options...

What are the options a manager has to stimulate change? Give an example of each. What is meant by the "Calm Waters metaphor?; the "White Rapids "metaphor? What internal and externa

Explain terms of events and patterns and structure, Select a current event ...

Select a current event and analyze it in terms of events, patterns, and structure

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd