Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Process strategy at wheeled coach, Why do you think major auto manufacturer...

Why do you think major auto manufacturers do not build ambulances?

Explain emotional intelligence a key factor to success, Emotional intellige...

Emotional intelligence; a key factor to success I want a 20 question survey for this topic, based on these 5 factors self-awareness, self-regulation, motivation, empathy, and socia

Explain ethnocentric, Select an MNE with which you are familiar and determi...

Select an MNE with which you are familiar and determine which staffing approach (ethnocentric, polycentric, geocentric, or regiocentric) would be most beneficial to that enterprise

Explain graphically depict the interaction among its lunch, Big Bobs Burger...

Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there,

Explain drink equally appealing to men, Do you think Diet Coke could have b...

Do you think Diet Coke could have been repositioned to change consumers' perceptions of it enough to be considered a drink equally appealing to men? Why or why not?

Contrast the code of ethics of both starbucks and mcdonalds, Analyze, compa...

Analyze, compare and contrast the code of ethics of both Starbuck's and McDonald's.

How to use the financial ratios presented, Which of the three warehouse clu...

Which of the three warehouse club rivals has been the strongest financial performer in recent years? Support your answer with calculations based on the data in case Exhibits 2,6, a

Depict a graph of the exponential function, Solve for x: log_10?x=3 5. You'...

Solve for x: log_10?x=3 5. You've earned your degree and have been hired by an established company. You were able to negotiate a beginning salary of $2500 per month with annual 6%

Explain profitable going to a foreign country, Does a company like Levi Str...

Does a company like Levi Strauss have an obligation to keep an plant open in the United States if it can be more profitable going to a foreign country? Share your reasoning

Explain successful personal selling philosophy, According to the Strategic/...

According to the Strategic/Consultative Selling Model, what are the three prescriptions for developing a successful personal selling philosophy?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd