Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Explain the building blocks of competitive advantage, Discuss the building ...

Discuss the building blocks of competitive advantage and the role a manager should play in achieving this advantage.

Explain advantage most likely to endure over time, 1).What are the primary ...

1).What are the primary implications of the material discussed in this chapter for strategy formulation? 2). When is a company's competitive advantage most likely to endure over ti

Explain individual incentives used by organizations, Give examples of indiv...

Give examples of individual incentives used by organizations, why these are or are not successful?

Describe educational and training, How the organization might adopt a techn...

How the organization might adopt a technology trend to improve the quality of the health care delivered to organization members. The board wants to know what are the "Educational a

Advantage of vogel approximation method, Advantage of Vogel Approximation ...

Advantage of Vogel Approximation Method a. This method is very systematic. b. This method takes lesser time in solving transportation problem. c. Less computation a

Line balancing, what is line balancing and what happens if it doesn''t exis...

what is line balancing and what happens if it doesn''t exist?

Explain ethical and managerial elements, Submit a 1,000-1,250-word paper th...

Submit a 1,000-1,250-word paper that identifies and examines various legal, ethical, and managerial elements as they apply to employee monitoring. Cite at least 2 references tha

Logistics., explain the role of product characteristics on the logistics de...

explain the role of product characteristics on the logistics decision

Line balancing, What do you understand by “line balancing”? What happens if...

What do you understand by “line balancing”? What happens if balance doesn’t exist?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd