Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Explain company that has faced scandal in the past decade, 1) Identify a we...

1) Identify a well-known company (this may include Dell, Nike, United Airlines, eBay, Southwest Airlines, or another firm) and describe its business-level (competitive) strategy. W

Explain generally accepted accounting principles, • Describe the importance...

• Describe the importance of generally accepted accounting principles (GAAP) in deriving financial information for evaluating the financial performance of integrated health organiz

Explain appropriate to use mrp and just-in-time, Discuss the market and man...

Discuss the market and manufacturing requirements that make it appropriate to use MRP and Just-in-Time.

Describe system safety program, You are the System Safety Engineer for a ma...

You are the System Safety Engineer for a major aerospace firm. You have been assigned to lead the system safety program for a newly developed aircraft. What are some of the key tas

Explain what will the stock price be following the split, Mid-State BankCor...

Mid-State BankCorp recently declared a 7-for-2 stock split. Prior to the split, the stock sold for $80 per share. If the firm's total market value is unchanged by the split, what w

Explain what are the schedule and cost variances, I need to find the schedu...

I need to find the schedule and cost variances for a project Actual cost at month 16 = $540,000 Scheduled cost = $523,000 Earned value = $535,000 Provided this information,

Internal factors - factor affecting productivity improvement, Internal Fact...

Internal Factors - Factors affecting productivity improvement These are the factors which may be modified by the company and may, in themselves, be sub-divided into two catego

Explain economic order quantity and total cost, Explain Economic Order Quan...

Explain Economic Order Quantity and Total Cost. Economic Order Quantity and Total Cost: The total sum of Inventory procurement cost and inventory carrying cost is total cost.

Explain it projects that should be a part of bill''s it plan, List and desc...

List and describe (in two or three sentences each) three IT projects that should be a part of Bill's IT Plan - one project to support each area and/or process identified in above

What is a realistic time-horizon for the sale, Identify key gaps in plannin...

Identify key gaps in planning for the exit. Provide recommendations on the exit strategy. Is the sale the right one? What steps ought to be taken to maximize the sales-price? What

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd