Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Explain what is the efficiency, Normal 0 false false false ...

Normal 0 false false false EN-IN X-NONE X-NONE

Solve breakeven problem, Breakeven Problem 1. Avila Manufacturing plans ...

Breakeven Problem 1. Avila Manufacturing plans to increase capacity by adding new equipment. They have received two proposals. Fixed CostVariable Cost/Unit Proposal A $32,

Communication - customer satisfaction and service quality, Communication - ...

Communication - Customer Satisfaction and Service Quality Involves keeping customers informed in language they can understand and listening to them. It may mean the company ha

Who all are stakeholders affected by the stores'' decisions, Neda operates ...

Neda operates a small convenience store in a southern town that has a high tourist draw. After several years of operating the store, Neda has decided to no longer sell tobacco prod

Explain what is resource levelling, Answer the following questions: 1) ...

Answer the following questions: 1) What is resource over allocation? 2) What is resource levelling? 3) Under what circumstances would you want to manually reso

What are complexities and risks involved with supply chains, Given the comp...

Given the complexities and risks involved with supply chains, might it make sense for a business organization to vertically integrate and be its own supply chain? Why or why not?

#facility manger, to find a medium that works across 4 other facility sites...

to find a medium that works across 4 other facility sites on how to properly and effectively maintain facility design, to all model after eachother

Explain stock outstanding, Assume a company has 10 million shares of stock ...

Assume a company has 10 million shares of stock outstanding and that its Income Statement for Year 12 is as follows: Income Statement Data Year 12 (in 000s) Net Revenues from Footw

Explain when managing organizational change, When managing organizational c...

When managing organizational change, which would be more effective in overcoming resistance to change: rational persuasion, leader-follower relationship, both, or something else

Explain waiting for my physical delivery, Can I access the eBook while wait...

Can I access the eBook while waiting for my physical delivery?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd