Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Service Blueprinting - Process Design
Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.
1. What can top managers do to maximize chances for success here? 2. Cisco went live with ERP in a big bang fashion, which is inherently risky. How did Cisco mitigate this risk?
Why are unions exploring new collaboration solutions in the face of economic/work adversity, and how did Saturn's ambitious Quality of Work Life (QWL) program address these factors
What is the agency problem? What steps can be taken to solve it? Why is it important for managers and organizations to behave ethically?
What is the yield to maturity of a bond that pays an 3% coupon rate, matures in 15 years, and is currently selling for $850? a.) 8.75% b.) 4.37% c.) 4.39% d.) 17.50%
What type of ISDN is most commonly used by home subscribers for internet access? a. BRI b. PRI c. B-ISDN d. A-ISNN
FIVE ways in which an organisation might respond to variations in demand for its products. Five ways are:- Use of overtime working Use of part-time or casual labour Hi
How many stamping machines are required?
How can marketers use the VALS information to serve consumers better? Name five types of products or services for which the VALS information would be particularly useful. Explain.
Which of the following documents serves as an informal contract between the project team and the project sponsor? A. The team members employment contracts B. The project char
Identify three human resource practices that can impede customer service employees from delivering high quality service. Describe how you would modify each practice to promote high
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd