Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Steps in layout planning and design, Steps in Layout Planning and Design ...

Steps in Layout Planning and Design For a given product at a stated volume of production a process most appropriate must be determined. The process that is determined like any

Line balancing, what do you understand by line balancing what happens if ba...

what do you understand by line balancing what happens if balance doesn''t exist?

Explain why do you prefer that method, We need to consider some accounting ...

We need to consider some accounting ideas in order to cover this week%u2019s Objective # 3. So in that regard, for your own business, which method of accounting would you use, the

Explain drum-buffer-rope, According to Elyahu Goldratt, the TOC system uses...

According to Elyahu Goldratt, the TOC system uses a scheduling approach called _____. drum-buffer-rope drum-buffer-string drum-rope-buffer drum-buffer-line

Find what is the economic order quantity, The Central Valve Company sells i...

The Central Valve Company sells industrial valves and fluid control devices. One of Central's most popular valves, the Western, has an annual demand of 6,000 units. The price of ea

Describe the significance of the estonia article, Answer the following ques...

Answer the following questions on the Topic of The History of the American Corporation 1-Describe what is the rule of law and its importance on a successful capitalistic society

Explain risks identified in the project charter, Risks identified in the pr...

Risks identified in the project charter include events that if they occur will have either a positive or a negative effect on a project's objectives.

Disadvantages, what are the disadvantages of operation management?..

what are the disadvantages of operation management?..

Explain method for a company to advertise, How does Facebook compare with T...

How does Facebook compare with Twitter in terms of a method for a company to advertise? Is the audience different for the two? Are the risks/rewards different?

Explain turnovers are undesirable and to be avoided, Do you believe all tur...

Do you believe all turnovers are undesirable and to be avoided?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd