Service blueprinting - process design, Operation Management

Assignment Help:

Service Blueprinting - Process Design

Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much younger; it first appeared in a paper by Shostack in 1984. Although it has certain similarities to the traditional process flow chart, its unique feature is the line of visibility. Above the line are those parts of the process that the customer observes; below the line are the back-office activities that are not witnessed by the customer. The figure below (adapted from Shostack, 1987), presents an example of a service blueprint for an instalment lending process.

1258_Service Blueprinting - Process Design.png


Related Discussions:- Service blueprinting - process design

Explain the companys core competencies, As the end of the year comes to a c...

As the end of the year comes to a close, the CEO is evaluating Motorola's strategic approach and its ability to produce desired results for the company in the future. The CEO has a

Explain cat5 utp with segments that use fibber optic cable, What kind of ro...

What kind of router could connect network segments that use CAT5 UTP with other segments that use fibber optic cable?

Explain how the components of the hawthorne study, Describe how the compone...

Describe how the components of the Hawthorne study are incorporated in current human resource functions? What was the main idea behind this study?

Sink and tuttle strategic matrix - performance measures, Sink and Tuttle st...

Sink and Tuttle strategic matrix  Sink and Tuttle (1989) conducted a review of literature and identified several criteria for measuring a company. Their framework builds on th

Describe the importance of the calculation, Discuss the importance of the c...

Discuss the importance of the calculation and interpretation of ratios, to complete an effective financial ratio analysis?

Describe short-range plans, 1. Henry Mintzberg identified three broad categ...

1. Henry Mintzberg identified three broad categories of roles that managers play. Briefly discuss the three broad categories. Give a workplace example of one of the roles contained

Explain bill me later, I'm having trouble finding a good order form to inte...

I'm having trouble finding a good order form to integrate into a Dreamweaver site. Any recommendations on a form that essentially collects information like a shopping cart would an

Explain what is economic value added, Spencer Inc. has the following inform...

Spencer Inc. has the following information for the current year: Net income = $600; Net operating profit after taxes (NOPAT) = $500; Total assets = $4,000; Short-term investments =

Explain geographic structure, When and under what conditions might managers...

When and under what conditions might managers change from a functional to A) a product structure B) geographic structure or C) a market structure? Give real-life examples of such a

Explain guidelines for how management should be treating emp, Which of the ...

Which of the following responsibilities do human resource managers fulfil in their role as employee advocates? A) provide support for employees contesting unfair practices B) provi

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd