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Sales communication techniques:
Sales communication techniques will provide some helpful techniques to use
while communicating with customers. We will look at the dos and don'ts of:
As a salesperson or executive, you must know what your customer actually wants, and that means asking questions about the products and listening to the answers. There have been times when salespeople have talked customers both into and out of sales simply so long that the customer lost their interest to buy.
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QUESTION Before designing a Total Quality Management system for an organisation, a quality audit is a must. (a) Describe five benefits of performing a quality audit. (b)
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