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Question:
(a) What are the quality dimensions a consumer looks for in a product?
(b) Deming's 14 points plan is a complete philosophy of management. Give an outline of ten points.
(c) Distinguish between random (common) and assignable (special) causes of variation.
(d) Teamwork is an efficient way to tackle process improvement. Describe four attributes of a successful team.
(e) What are the rules for assessing the state of control of a process?
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