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Responsiveness - Customer Satisfaction and Service Quality
Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
what is operation process design ? what are the important factors that effect a process design
Explain Causes of Organisational Change. Causes of Organisational Change: Causes of Organisational modifies are as follows: (A) External pressures (i) Change in Equipme
a budget is using which manager who is using spreadsheet software to prepare department budget is using which managerial skills according to Katz/1.human/ 2.technical/3.conceptual/
The goal is to develop a strong talent management program globally to develop and retain talent that you have been losing to competitors. Discuss the strategies that you might use
In the mordern world most people work in organisations. Describe how this can affect people's sense of responsibility and the morality of their conduct.
In general, what are the advantages of franchising?
A call center employs 1,000 agents. Every month 50 employees leave the company and 50 new employees are hired. How long does the average agent work for this call center?
How might formally written job requirements help you manage your work unit?
Identify and discuss factors that can increase the size and complexity of the information system structure (beyond those discussed in the text). •Make at least three recommendation
What kinds of information do you think recruiters can legitimately expect to learn on a social networking site? What would they have to learn elsewhere? How do you protect yourself
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