Responsiveness - customer satisfaction and service quality, Operation Management

Assignment Help:

Responsiveness - Customer Satisfaction and Service Quality

Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).


Related Discussions:- Responsiveness - customer satisfaction and service quality

Describe how investigators may go about collecting evidence, Discuss the le...

Discuss the legality of the hacker's actions as described in the "Hacking into Harvard" article. Explain how investigators may go about collecting evidence if a crime was thought t

Explain how does a company''s vision and plans affect, How does a company's...

How does a company's vision & plans affect its structure?

What separates characteristics from management techniques, Provide two exam...

Provide two examples of current leaders and describe how they demonstrate their leadership characteristics. What separates these characteristics from management techniques? How eff

Airbus, 1)?An analysis of type of operations carried out and operating proc...

1)?An analysis of type of operations carried out and operating processes (i.e., project, batch, mass, professional service, service shop,?mass service, etc.) 2)?An identification

Statistical process control, Statistical Process Control Quality Plann...

Statistical Process Control Quality Planning is a key feature of TQM is the prevention of non-conformance. Two of the pioneers of TQM, Edwards Deming and Joseph Juran, strongl

Explain higher level of economic performance, Can someone help me figure th...

Can someone help me figure this one out? Which firm will have a higher level of economic performance? a) A firm with valuable, rare, and costly to imitate capabilities competing in

Depict a p-chart based on the questionnaire results, 1. A shirt manufacture...

1. A shirt manufacturer buys cloth by the 100-yard roll from a supplier. For setting up a control chart to manage the irregularities (e.g., loose threads and tears), the followi

Explain why are unions exploring new collaboration solutions, Why are union...

Why are unions exploring new collaboration solutions in the face of economic/work adversity, and how did Saturn's ambitious Quality of Work Life (QWL) program address these factors

What is home improvement and building supply chain, Home-Base, a home impro...

Home-Base, a home improvement and building supply chain, is going to build a new warehouse facility to serve its stores in six North Carolina cities-Charlotte,Winston-Salem, Greens

Define the term total quality management in short, Define the term total qu...

Define the term total quality management in short. Total quality management (TQM): Total quality management is the procedure of embracing a quality conscious philosophy o

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd