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Responsiveness - Customer Satisfaction and Service Quality
Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
Which of the two ways to embed organizational culture has SAS used to create its current culture? Provide examples to support your conclusions.
How can a pay for performance system increase motivation of individual employees and improve cooperation?
Results and enablers are features of which quality management The European Foundation for Quality Management (EFQM) excellence model
When you look at the pay of unionized employees vs non-union in similar job classifications, what are the differences in terms of amount of pay, how the pay levels are determined,
Two types of cars (Deluxe and Limited) were produced by a car manufacturer in 1997. Quantities sold, price per unit, and labour hours follow. What is the productivity for each car?
Why benefits are strategically important to employers, and what are some key strategic considerations?
Define the resources over and under capacity. The resources over and under capacity: a. Over capacity: it is also called as spare capacity resources for example, staff
1)The standard time at Lensco Inc for grinding a set of prescription lenses is 18 minutes. If the typical efficiency for their operations is 80%, and typical machine reliability is
Why should the small business owner consider the demographics of an area when choosing a location for opening a new business? Name some sources of demographic information that are
From "Matching Supply with Demand" - Cachon/Terwiesch Consider the baggage check-in of a small airline. Check in data indicate that from 9am to 10am, 255 passengers checked in.
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