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Responsiveness - Customer Satisfaction and Service Quality
Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
Explain methods of 'On - the Job Training' for Managers. Methods of 'On - the Job Training' for Managers : (i) Experience: In this method a person who is to do something a
what are the types of process technologies that can be applied to the problems experienced in registration centers at school and how can they be integrated ?
Kaplan and Norton Balanced Scorecard Framework Kaplan and Norton (1992, 1993, and 1996) describe the concept of a 'balanced scorecard' that includes four categories of measure
Describe all the limitations of matrix organization. Limitations of matrix organization (i) Matrix organization violates the principle of unity of command when a person
Briefly compare and contrast the manufacturing and service processes using queuing and assembly lines as your items to compare and contrast
The owner of Genuine Reproductions (GR), a company that manufactures reproduction furniture, is interested in measuring inventory effectiveness. Last year the cost of goods sold at
Explain how lean systems differ from traditional production systems?
Q. What are the characteristics of total quality management? Characteristics of total quality management: 1. Get this right first time philosophy 2. Continuous enhancemen
Which of the nine knowledge areas defined in the Project Management Body of Knowledge includes the activities of generating, collecting, distributing, storing, retrieving and dispo
Identify and deliberate 5 end users of health data. Be sure to discuss what type of data they might be interested in knowing.
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