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Responsiveness - Customer Satisfaction and Service Quality
Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a transaction slip immediately, calling the customer back quickly and giving prompt service (eg setting up appointments quickly).
The Hilllcrest Golf and Country Club manager selected a random sample of the members and recorded the number of rounds of golf they played last season. The reason for his interest
Games4U makes video games on CDs at its Old Town plant. The plant produces 800 games each day, and employs 100 workers that work 8 hours each day. They use the following resources
Write a 750-1,000-word paper that analyzes the two leadership case studies, "Coach Knight: A Will to Win" and "Coach K: A Matter of the Heart." Address the following questions an
How might an HR department help to develop financial executives who are ethical leaders and mentors?
Why might a probabilistic estimate of the project completion time base solely on the variance of the critical path be misleading? Under what circumstances would it be acceptable?
a firm isconsidering replacement of a machien, whoes cost price is rs 12200 and scrap value is rs 200 the running cost is rupee given below year running cost 1 200 2 50
Explain managerial motivation. Managerial Motivation: It is the means or inducements, which impel or inspire a person to intensify his willingness to use his abilities and po
Technology has changed the role and some functions of HR. Have these changes resulted in HR losing sight of its role towards employee relations and support? While companies are see
Consider this: Lee Peterson has invented a new product that detects water leaks due to broken pipes and sends out an alarm similar to a smoke alarm. However, Lee has very little pe
1. A manufacturing company has a small production line dedicated to the production of a particular product. The line has four stations in serial. Inputs arrive at station 1 and the
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