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Operations Management Activities - Responsibilities of Operations Managers
The nature and responsibility of operations managers is changing. Once operations or production management was an activity restricted to manufacturing companies. Today most companies have recognised the need to manage their operations efficiently. If for no other reason than to satisfy customer demands. Operations overlaps and interfaces with other organisational functions as is illustrated in this figure.
Developing a Service Strategy - Operations Strategy The figure below gives an outline of the three steps of developing an operations strategy based on the Platts-Gregory appro
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