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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Which of the following are defined as core goods? Chemicals Airlines Data storage systems Hotels None of the above
Question 1: What are the various decisions Operations Managers are called upon to make in the manufacturing and service Industries for the various operational areas under his r
Select an industry. Using the Porter's Five Forces of Competition, illustrate the forces to the industry you selected. Explain the rational you used for determining the necessary f
1) Discuss why businesses set plans, how they set plans, and how short and long-term objectives work together. 2) Define and discuss the role of a company's vision and mission in
Do Whole Foods Markets mission/vision and the core values as presented in cases Exhibit 1 and 3 really matter? Are they real or just cosmetic window dressing? What evidence can you
What are the key factors that defines Google's success in the industry? What are their key competencies, capabilities and resources of being a successful search engine?
The paper must be four to five pages excluding title page and reference pages, following APA format. Address all of the following parts of this assignment: Suppose that the F
A JIT system uses kanban cards to authorize movement of incoming parts. In one portion of the system, a work center uses an average of 93 parts per hour while running. The manager
Explain the differences between a 3rd party beneficiary and a 3rd party assignee. Why are assignments of contracts so important for our free enterprise economy?
importance of CAPACITY PLANNING
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