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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
What value would it be to know that you were going to be training a class of persons between the ages of 20 to 35? Would it influence the approach you would take? How?
What kinds of "gatekeepers" in the organization might be especially helpful to you in your position as a department supervisor?
After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busin
According to Elyahu Goldratt, the TOC system uses a scheduling approach called _____. drum-buffer-rope drum-buffer-string drum-rope-buffer drum-buffer-line
A manufacturing process consists of three sequential operations. At maximum capacity operation A can output 125 units per hour, Operation B can output 120 units per hour, and Opera
In your readings you were shown sources where decision tools can be found. Please refer to the "What is a Decision?" lecture and select "Click to Explore." In the list provided, yo
I will have an exam which has 100 Questions. I will have just 24 hours to complete it. My question about that is if you can answer them within this time and handle the answers to m
How to implement tools in operations management?
What challenges does Adam-Woodford face as he develops his five year product roadmap?
Find an example of a project in which one of these two types was used in a real federal contract. These two types refers to contrast fixed-price and cost-reimbursement contracts fo
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