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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Transportation Method We solve the transportation problem using the followings steps in order: a. Structuring the problem into the transportation framework. b. Findi
Critically evaluate the Gagne-Briggs (Gagne sounds like Gone-Yea. Briggs rhymes with "bigs") theory of instructional design Is it complete; what is missing; how would you change i
What is the most important factor to keep in mind when considering a facility for your logistical operations?
If you believe that urine testing in some form might be acceptable, write down the outlines of sound testing program. Who should be tested? Employees? Job applicants? Should there
Describe the employers responsibility, giving at least three examples. Be sure to use a credible academic/professional source and include the link in your summary.
Economics issues and operation research solutions
Define and discuss the importance of reliability in the selection process.
what are types of forcasting?
Your company has a market share of 25%. The total market size is $100 million. Your contribution margin (the ratio of the contribution per unit over the price per unit) is 20%. You
If you were the database administrator for the iTunes store, how might you use predictive analysis to determine which artists and movies will sell most next year?
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