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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Of the six reasons that scheduling resources is important, select which one of the six reasons appears to be the top priority and justify your position.
Level Capacity Plan The inventory size is varied keeping the workforce size and utilization of work constant. The number of workers ( working size) is kept constant throughout
my instructor gave a diagram depicting om processess of a manufacturing company. from that diagram he wants me to identify specific data fields that likely compromise each of the f
The manager of a fashionable restaurant open Wednesday through Saturday says that the restaurant does about 31 percent of its business on Friday night, 26 percent on Saturday night
You are talking with another MIS 200student who is complaining about having to learn about the information systems development life -cycle (SDLC- Chapter 6), because he is not goin
What are the differences between bottom-up and top-down estimating approaches? Determine advantages and disadvantages for using each approach. Under what conditions would you prefe
Put yourself in the position of an entrepreneur who is developing a new product to introduce into the market. Briefly describe the product. Then develop the segmentation, targeting
"Southwest Airlines" Please respond to the following: Assess how Southwest Airlines culture is different from other airline competitors and the resulting impact on business perf
What is the role of the Board of directors for a corporation
You have been working for some time at UMUC Pizza, a pizza restaurant located near the UMUC campus. The owner, Bill, is very interested in expanding his successful business. He h
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