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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Types of Dispatching Dispatching may be centralized or decentralized. Centralized dispatching refers to the instructions issued from the central dispatching section directly
Two employees speak Spanish to each other at work. Because they often giggle or laugh, some of their co-workers and a few patients think that they are being made fun of, and they d
Your company makes baby seats for cars and RVs. Your main product was designed some time ago, and new and better engineering data are available, but your product has a good record
1. A reduction in the number of kanbans (given a constant container size) requires A. A reduction in safety stock and/or lead time B. A decrease in safety stock and/or lead t
Discuss the market and manufacturing requirements that make it appropriate to use MRP and Just-in-Time.
Ongoing risk exists in any project. Once a project starts, risk increases. How should one monitor and mitigate risk in a rapidly changing project?
Transformation Processes - Operation Function Here are examples of transforming processes: Information processing Organisations which handle large quantities of data
Hertford Post Office Situation: Hertford has a typical small town post office that sells stamps, rents post office boxes, and delivers mail to postal customers. a. Identify possibl
Happy Ten Produces sports socks. The company has fixed expenses of $80,000 and variable expenses of $0.80 per package. Each package sells for $1.60. 1. Compute the contribution mar
How does a product life cycle differ from a product life cycle?
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