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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Characteristics of Batch Production Short Runs: Batch production is characterized by short production runs and frequent changes in set ups. Investment : Needs high in
Objectives of Work Measurement: 1. To determine the standard cost and as an aid preparing bidets. 2. To balance the crew activities of those job requirin
Consider the diverse means of differentiating products and services. Which ones have the most impact on your choices? Why? Explain. Bottom of Form
Please help with sequencing the following jobs; T,U,V,W,X,Y,Z (WORK CENTER 1 - 15,7,4,7,10,4,7) (WORK CENTER 2 - 3,9,10,6,9,5,8) RESPECTIVELY TO THE JOBS. THE REST I WILL CALCULATE
objectives
In comparing two populations using paired differences, after the difference is found for each pair, the method for testing whether the mean difference is equal to 0 becomes the sam
By whom Dual factor theory was propose? Dual factor theory has been proposed by Herzberg.
New fire stations are to be located in a city and the major of the city wants to decide where to locate the 2 fire stations. For planning purposes, the region has been divided into
How is the value of product effective on operational strategy? Value is the cause why customers choose one rivals product over other, when an organisation can give certain uniq
Capacity planning
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