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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Using the data in Table 13-4, determine the latest time activity A can be finished and not delay any activity? Table 13-4 The following represents a project with known activity tim
Discuss the fit for GBI of this particular for-profit avenue Eileen o'brien has chosen?
what are the rules of variety management and control
In what ways might the divisionalized forms of most airlines lend themselves to the requirements of alliance membership? In what ways might they be compatible with the organization
A cafeteria wants to introduce a new burger, with bread and beef together weighing at least 1 ounce. The cafeteria manage also wants the new burger to meet a new nutrition standard
Assume you are the project manager for a software company and your team is in charge of delivering an update to tax preparation software for the next tax season. The project team h
1. Describe how you think the hotel's management will: (a) make sure that the way it manage the hotel is appropriate to the way it competes for business; (b) implement any change i
Your boss would like for you to suggest changes that would significant shorten it. what would you suggest?
DISCUSS THE ADVISABILITY OF USING MODULAR ASSEMBLIES IN MANFACTURING
You are the plant manager at Acme Plastics. You are running two shifts, a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate sup
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