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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Given this information Expected demand during lead time = 300 units Standard deviation of lead time demand = 30 units Determine each of the following, assuming that lead t
Is overtime expense fully controllable, partially controllable, or not at all controllable by the supervisor?
One of the most important factors determining whether organizations and their members will be high performance is the presence of trust between leaders and followers. What types of
How will you influence people to strive willingly for group objectives in your organization (target based industry)? Apply your interpersonal influence through communication proces
Assume you work for a small firm that developed a better and faster operating system for netbooks than Microsoft Windows. What strategy might the firm use to unseat Windows in this
describe product interval time and product durattion
Which of the following models uses a schematic model of the sequence of steps in a problem and the conditions and consequences of each step?
The overall average on a process you are attempting to monitor is 50 units. the process standard deviation is 1.72. Determine the upper and lower control limits for a mean chart, i
Strategic analysis is an important first step in setting strategic direction
Corporate social responsibility programs that increase brand awareness to improve brand equity, in order to improve long-term sales potential, are directly affecting the ______ out
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