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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Define and discuss the importance of reliability in the selection process.
What strategic issues arise when an international company considers transfer of skills and products resulting from its distinctive competencies in its home country
The technique that estimates long-run costs and the minimum efficient scale by determining the scale of operation at which most firms in an industry are concentrated is called the-
What opportunities in the marketing environment did Gannet seize in launching USA? What unmet benefits are added and what value is created for the customer by USA Today?
Tony taxpayer´s return has come up for audit by the Internal Revenue Service (IRS). He took some deductions this year for an office in his home. Amelio Auditor at the IRS has disal
#quwhat is operations process design?what are the factors that effect a process design?estion..
Does an MRP system take seasonal items into account? If yes, how does this work?
w What steps can an organisation take to increase the motivational force for high levels of performance?
how much?
How is crisis leadership different from leading under normal circumstance? If leaders wanted to fine-tune crisis leadership style, how would you suggest they practice without creat
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