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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Ask question #Minimum 100 words acceptedTopic 2: Logistics Logistics is the management of the flow of goods, information and other resources, including energy and people, between
Product or Service Design and Process Selection Can the products/services be designed to satisfy the needs of both the market and the producers/providers? For example, it may
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Alabama Airlines opened its doors in June 1995 as a commuter service with its headquarters and only hub located in Birmingham. A product of airline deregulation, Alabama Air joined
Describe the expected-value decision rule.
What is a critique? Simply stated, a critique is a critical analysis undertaken for some purpose. Nurses critique research for three main reasons: to improve their practice, to bro
Whats is lean synchronization and examples?
Suppose a new hospital is to be built to provide emergency medical healthcare service to 5 town w coordinates (5,6), (1,3), 13,7), (11,2), (18,1) on a map. The existing transportat
End-User Computing and Systems- Please respond to the following: •Discuss the advantages and disadvantages of end-user computing and determine if this is an application that should
Explain the relationship that exist between companies, profit motives, competition and private property.
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