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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Complete the following steps for this assignment: 1. Select the following link to visit a Web site that is an online demographic tool used to help establish demographics about c
1) Discuss the meaning of MRP such as planned order release and scheduled order receipts? 2) Many practitioners currently update MRP weekly or biweekly. Would it be more valuabl
Case Scenario: Heartsong LLC. Heartsong LLC is a designer and manufacturer of replacement heart valves based in Peoria, Illinois. While a relatively small company in the medical de
A manufacturing firm is considering two locations for a plant to produce a new product. The two locations have fixed and variable costs as follows: Site Fixed Cost (Annual) Variabl
What do you think make up the concept, package and process for the adventure playground?
Prepare a list of 20 interview questions for me (your potentital employer) to ask you (the job applicant). As you write your questions, keep in mind that they should be tailored to
Part 2: Case Floor-Shine Cleaning Products Case Focus: This case illustrates the use of a sales contest in an attempt to boost sales. Several potential problems resulting fro
1. What are some of the major differences between the job performed by engineers and the job performed by engineer managers?
The long-term relationship between the inventory, throughput, and flow time of a production system in steady state is called which of the following?
Explain the McGregor's Theory x-y, the pros and cons of the theory
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