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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
The owner of Firewood To Go is considering buying a hydraulic wood splitter which sells for $50000. He figures it will cost an additional $100 per cord to purchase and split wood w
The upper and lower limits for diving ring diameters made by John''s Swimming are 40 and 39 cm. John took 11 samples with the following average diameters (39, 39.1, 39.2, 38.9, 39.
Compare and contrast Deming and Crosbys views on the cost associated with a lost customer.
Evaluate Netflix's current strategy and determine if the strategy is sustainable. Identify a Netflix strength may be leveraged in the market place to ensure a competitive advantage
Why are unions exploring new collaboration solutions in the face of economic and work adversity?
proof V=C((n/(n-1))^n)(r/(r*T+r)^n
Which of the following contract types has the greatest risk with the buyer? Answer Cost sharing Cost-Plus-Incentive-Fee Firm-Fixed-Price Fixed-Price-Incentive-Fee
Explain Inventory Procurement Cost and Inventory Carrying Cost. Inventory Procurement Cost and Inventory Carrying Cost: Inventory is a detailed list of such movable items which
Twenty samples of subgroup size 3 (n=3) were collected for a variable measurement. Determine the upper control limit (UCL) for an R-chart if the mean of the sample ranges equals
An engine system consists of three main components in a series, all having the same reliability. Determine the level of reliability required for each of the components if the engin
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