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Question 1:
A hotel has decided to focus more strongly on customer service and has just conducted a customer survey. Unfortunately, the results show that many customers are dissatisfied with the service that they currently receive. Use the service delivery system key gap analysis model to critically analyse possible causes of dissatisfaction with the service provided by the hotel and suggest operational changes to deal with each of the causes identified and thus close the gaps.
Question 2:
Discuss any three of the following requirements from an operations perspective of competing on
(i) quality (ii) cost (iii) flexibility (IV) globalisation (v) Innovation
Give relevant examples of manufacturing or service firms that successfully compete on each of the criteria listed.
1. Briefly describe the guidelines for determining the overall arrangement in Retail Stores. 2. Briefly describe the advantages of Work Cells. 3. Compare/Contrast how the concept o
Identify key gaps in planning for the exit. Provide recommendations on the exit strategy. Is the sale the right one? What steps ought to be taken to maximize the sales-price? What
what are the objectives that an operation should could consider in order to ensure a good layout
• This assignment is to take into consideration doing business in China. You are an American company wanting to expand into China. Your management has asked you to do a PowerPoint
Why has Walmart tended to improve performance while other retail outlets have been suffering financially?
Explain tech theme for smartphones. Give some examples
All of the following convetions are widely adopted project teams create the second level of the project Work Breakdown Structure (WBS) EXCEPT: A. The second level may be organized
What does use of the term sales rather than demand presume?
What will be the duration of a management conference duration?
Q. What are the restrictions of the enterprise-wide systems? Limitations of enterprise-wide systems (ERP): a. Insufficient investment into training for end users. b.
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