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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
Regarding the trash bag case (Essentials of Business Statistics, chapter 7 exercise 50), I am not sure where the 1.9991 comes from. I tired computing the standard normal distrib
1- With respect to a firm's supply chain design, what are some key challenges in terms of achieving an optimal level of mass customization? 2 - Articulate key aspects of operati
importance of CAPACITY PLANNING
What is lost when no feedback is required? What can an employee do to change this situation when it is a specific company policy NOT to provide feedback? Name two possible re
Attributes - Statistical Process Control On the other hand, some processes have outputs with attributes to be controlled where counting the number of defects is more appropria
Electronics assembly operates two 8 hours shifts for 275 days per year. Use this information in the table to determine the capacity requirements. Cell Phone Demand forecast (phones
What are individual and group decisions? Individual decisions are taken through a single individual in context of routine decisions whether guidelines are already given. Group
Limitations of E-Business 1. Problems relating to the security of the data 2. Limitations of bandwidth (speed of data transmission) 3. Standardisation o
#SPC is an operational level technique of ensuring quality conformance. How many of the benefits of bringing the plant under control would you class as strategic?.
Disadvantages of ERP Systems 1. Expense and Time in Implementation: Getting the full benefits of WRP takes time and money: Although ERP offers many strategic advantages by streaml
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