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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
1. Name some performance dimensions more common in service than manufacturing operations. Answer: These are the dimensions listed. Services tend to be more intangible and tailo
Doc On Call (Q12 – Q14) A company has started a phone service that uses overseas doctors to provide emergency medical consultations. The responding doctors are based in a country
MBA, Operation Management Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?
Explain the 5-S practice for improving both the physical and thinking environment of an organisation. The 5-S practice is an approach to achieving an organised, clean and stand
Discuss how team building interventions help an organization. Describe activities that are relevant to individuals, the group and organization relationships.
Explain step in location selection
Write about your understanding of the assumptions of new science and their implications for leaders in the 21st Century. 1. How are they supported by The Thinking Habits of Mind
The circulation manager of The New York Times in State College, PA is trying to decide how many copies of the upcoming Sunday edition of the paper to order so as to meet the demand
All of the following convetions are widely adopted project teams create the second level of the project Work Breakdown Structure (WBS) EXCEPT: A. The second level may be organized
The project sponsor is the person or group that provides financial resources, in cash or in kind, for the project.
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