Reliability - customer satisfaction and service quality, Operation Management

Assignment Help:

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.


Related Discussions:- Reliability - customer satisfaction and service quality

Criteria for a good layout, Criteria for a Good Layout Maximum Fl...

Criteria for a Good Layout Maximum Flexibility: A good layout will be one which can be rapidly modified to meet changing circumstances. In this context particular attent

Explain jit and lean, When linking marketing requirements and manufacturing...

When linking marketing requirements and manufacturing strategy, what design approaches for shop floor system should be considered? JIT and Lean MRP and PAC MRP and JIT

What are generally accepted accounting principles, Yvon, an accountant, is ...

Yvon, an accountant, is charged with negligence by Zesty Sauce, Inc., a client. Yvon may successfully defend against the claim if she can show that (Points : 2) scienter was lackin

Explain coaching for performance changes, Motivation and rewards: coaching ...

Motivation and rewards: coaching for performance changes. References

Essentials of management, write and explain the essentials of management gi...

write and explain the essentials of management giving practical examples

Differences among transnationals and global corporations, 1) Discuss the di...

1) Discuss the differences between transnationals and global corporations. 2) Compare political risk in the US to that of Egypt. Is there more in one country and what is the imp

Explain store marketing, Please answer this question: You work in the suppl...

Please answer this question: You work in the supply chain department for a consumer goods company. You have recently expanded globally shipping goods to a nation where it is custom

Define skills needed in order to succeed as systems analyst, Discuss the ty...

Discuss the types of skills needed in order to succeed as a systems analyst

Approaches to determining operations strategy, Approaches to Determining Op...

Approaches to Determining Operations Strategy This describes aspects of operations systems and performance measurement, including trade-offs between performance criteria. We

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd