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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
Explain objectives of organisational development. Objectives of Organisational Development (i) Enhancement in the performance of the organisation. (ii) Enhancement in t
What do you think are the most important forces in the external environment creating uncertainty for organizations today? Do the forces you identified typically arise in the task e
Which of the following is a graphic project report used in project management?
According to a study, the mean price of a gallon of unleaded gasoline in the United States is 4.15. a sample of 25 Chicago area gas station shows the mean price of 4.95. the standa
Timmy Thompson, who finished his second year at a local community college last May, sees an advertisement to rent an apartment at Ocean Apartments for $1,500 a month. Timmy walks i
From the video "Barcelona Restaurant Group", determine how the same focus on quality demonstrated by the Barcelona Restaurant Group could benefit manufacturing operations. Provide
What are the similarities and differences between minimization and maximization problems using LP
functions of o.m
what do you mean by "line balancing''? what happens if balance doesn''t exist?
Why is it important for marketers to fully understand today's consumer behavior? Explain the factors that influence consumer's buying behavior.
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