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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
1. Does the JIT philosophy incorporate the calculation of EOQ? 2. What is the difference between MRP and ERP? 3. Why would a company implement an MRP system? 4. What ar
Flow Process Chart Flow process chart is defined as a graphic representation of all operations inspections transportations delays and storages occurring during a process or p
Discuss why organizations need to have the correct performance metrics to drive quality. Think of examples in the news and their outcomes.
How might the social value of low versus high power distance influence how you would lead and motivate employees?
An urn contains nine white balls and 11 black balls. A ball is drawn and replaced. If the ball is white your opponent pays you 25 cents. If it is black you pay him 25 cents. You ha
When should you gather information outside a case analysis by going to the library or using the Internet and, what should you look for?
The United Auto Workers union enters into contract negotiations with the Ford Motor Company in Michigan. What are the three main subject areas the UAW can negotiate with Ford? Prov
What are the disadvantages of the demand management strategies? The disadvantages of the demand management strategies are as illustrated here: a. Not at all times effective
Illustrate how to effectively and efficiently report on the schedule of a project to the different stakeholder groups. Show calculations and provide rationale for each strategy.
What are the primary or secondary activities in value chain analysis? Primary or secondary activities incur costs, but within combination along with other activities give custo
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