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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
1 Consider a local telephone company offering triple-play (TV, Internet, and Phone) services to residential customers in a single metropolitan area. What might be the reasons that
According to a review of major U.S. companies, four stages of structural development are consistently present. At which stage does product demand become so high that a crisis devel
If Merck can donate $50 million in free doses of ivermectin, what does that say about the amount of revenue the company generates in the drug research and distribution industry?
Microsoft Project, identify the resource that caught your interest and estimate its usefulness to the project management profession.
Elucidate Theory of Constraints and constraint managment
Frequently, at the time the project charter is prepared there is only a very general understanding of the project, so if a budget is prepared it can only be a crude estimate.
1. How do we link strategic and operational change? Answer: Hambrick and Cannella present a 5-step approach: 1. obtain broad inputs at the formulation stage 2. assess o
Dilution In the previous problem, what would the ROE on the investment have to be if we wanted the price after the offering to be $73 per share (assume the PE ratio still remains c
Statistical Process Control Quality Planning is a key feature of TQM is the prevention of non-conformance. Two of the pioneers of TQM, Edwards Deming and Joseph Juran, strongl
Q. Define the role of supply networks. The role of supply networks is defined as given below: a. To assist the corporate and competitive strategy b. Speed up ordering, pa
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