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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
• What are the challenges? What are the challenges of being an entrepreneur? What are the challenges of starting and building your own compan What are the benefits... •
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