Reliability - customer satisfaction and service quality, Operation Management

Assignment Help:

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.

Related Discussions:- Reliability - customer satisfaction and service quality

Explain factors that are likely to create dramatic turns, Look into the fut...

Look into the future. Consider trends in society, technology, economics, environmentalism, and politics that can influence the future of W. L. Gore & Associates (Case 24) and Googl

Define how supply chain management affected the organization, Reasearch a c...

Reasearch a company that uses supply chain management. Look how their organizational profitability is affected by the SCM. Incluce a descripiton of the company researched, expla

Where is performance appraisal help, Where is Performance Appraisal help? ...

Where is Performance Appraisal help? Performance Appraisal assists in operational decision making in personnel management gives clues to management for effecting improvements i

Explain what are the speeds of the objects after collision, A mass of 10kg ...

A mass of 10kg travelling at 5 m/s undergoes a head on elastic collision with a 7kg object travelling at 9 m/s in the opposite direction. What are the speeds of the objects after c

Line balancing, What do you understand by “line balancing”?

What do you understand by “line balancing”?

Operations improvement methods , PERFOMANCE IMPROVEMENT By categorizin...

PERFOMANCE IMPROVEMENT By categorizing radical and continuous process improvement methods, outline different operations improvement methods which you know a) Tanzania

How much a social cause marketing can affect decision-making, Read the case...

Read the case study Product RED. From the case study, discuss the reason of REDs success and its impact on consumer marketing. Include in your answer other companies that have b

Intermediate objective goals, Intermediate objective goals 1. Machine...

Intermediate objective goals 1. Machinery and Equipment: The objectives in the area of machinery and equipment are divided into: Acquisition of machinery and equi

Servqual model - consumption of service products, SERVQUAL Model - Consumpt...

SERVQUAL Model - Consumption of Service Products In later publications PZB, having analysed their data using factor analysis, reduced the original ten dimensions to the follow

Global supply chain issues, Global Supply Chain Issues Global supply ...

Global Supply Chain Issues Global supply chains bring problems of their own. As companies begin to apply organisational efficiencies achieved in their home markets to oversea

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages