Reliability - customer satisfaction and service quality, Operation Management

Assignment Help:

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.


Related Discussions:- Reliability - customer satisfaction and service quality

Compute the value of the tax shield, You have a lease on an oil and gas pro...

You have a lease on an oil and gas property with 87.5% NRI that delivers your firm annual profits of $400,000 for five years, with equal production in each year (you will need to t

Explain competitive advantage only exist for a short time, With the realiti...

With the realities of today's technological innovation and the realities of the current economy, competitive advantage only exist for a short time and are quickly outdated. Agree o

Explain the pros and cons of the theory, Explain the McGregor's Theory x-y,...

Explain the McGregor's Theory x-y, the pros and cons of the theory

Hospital management requirement, The local hospital's emergency department ...

The local hospital's emergency department has 5 trauma bays. On average, patients requiring a trauma bay arrive every 50 minutes (with a coefficient of variation of 1, no seasonali

Quantitative layout analysis, Quantitative Layout Analysis Once a layo...

Quantitative Layout Analysis Once a layout is prepared, before accepting it should be evaluated quantitatively and compared with other alternative layouts to have a better lay

Explain repetition of new product, You are a consultant called in to estima...

You are a consultant called in to estimate the costs after the employees learn how to do a job more efficiently by repetition of new product. You find a company can produce a produ

Define elements of finagle a bagels operating system, Now, please answer th...

Now, please answer the question regarding operations management. How would you describe the elements of Finagle a Bagels operating system?

Explain the company is expected to maintain growth rate, The Lo Tech Co. ju...

The Lo Tech Co. just issued a dividend of $2.30 per share on its common stock. The company is expected to maintain a constant 7 percent growth rate in its dividends indefinitely.

Aggregation or composition, You are to produce a report on the 'Animal Farm...

You are to produce a report on the 'Animal Farm' Case Study that identifies the significant ambiguities, records your assumptions, and explains your design decisions (with your UML

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd