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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
Look into the future. Consider trends in society, technology, economics, environmentalism, and politics that can influence the future of W. L. Gore & Associates (Case 24) and Googl
Reasearch a company that uses supply chain management. Look how their organizational profitability is affected by the SCM. Incluce a descripiton of the company researched, expla
Where is Performance Appraisal help? Performance Appraisal assists in operational decision making in personnel management gives clues to management for effecting improvements i
A mass of 10kg travelling at 5 m/s undergoes a head on elastic collision with a 7kg object travelling at 9 m/s in the opposite direction. What are the speeds of the objects after c
What do you understand by “line balancing”?
PERFOMANCE IMPROVEMENT By categorizing radical and continuous process improvement methods, outline different operations improvement methods which you know a) Tanzania
Read the case study Product RED. From the case study, discuss the reason of REDs success and its impact on consumer marketing. Include in your answer other companies that have b
Intermediate objective goals 1. Machinery and Equipment: The objectives in the area of machinery and equipment are divided into: Acquisition of machinery and equi
SERVQUAL Model - Consumption of Service Products In later publications PZB, having analysed their data using factor analysis, reduced the original ten dimensions to the follow
Global Supply Chain Issues Global supply chains bring problems of their own. As companies begin to apply organisational efficiencies achieved in their home markets to oversea
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