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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
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1. What are the steps in the method study procedure? Answer: Select, record, examine, develop, install, maintain.
types of manufacturing system and layout
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