Reliability - customer satisfaction and service quality, Operation Management

Assignment Help:

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.

Related Discussions:- Reliability - customer satisfaction and service quality

I need excel backup to understand a problem, Need Excel backup to understan...

Need Excel backup to understand how to answer this question. Bob White leaned back and wiped his forehead with his hand. He was the president of the home oven division of Winkley &

Explain counteract the high costs of obese employees, Answer the following ...

Answer the following questions: 1. What are the pros and cons of an airline implementing a policy that heavier customers need to buy a second seat? Research an airline and provi

Explain the type of business, Our text defines the four functions of a mana...

Our text defines the four functions of a management as Planning, Organizing, Leading and Controlling. Briefly put, the plan states the desired outcome or goal and the process for a

Explain what are the pros and cons of bureaucratic controls, What are the p...

What are the pros and cons of bureaucratic controls such as rules, procedures, and supervision? Should all organizations use bureaucratic controls? Why or Why Not?

Explain major operations planning activities, In an overview of the major o...

In an overview of the major operations planning activities in a typical logistics organization, which of the following activities follows aggregate sales and operations planning? a

Describe the company''s strategic goals, At the conclusion of Baidu's final...

At the conclusion of Baidu's final strategic planning session, Robin Li (Cofounder, Chairman, and CEO) assigned you to prepare a written report and announcement that would be prese

Manufacturing process technology, Manufacturing Process Technology New...

Manufacturing Process Technology New products are not physical realities until are manufactured. Process technology refers to the equipment, people and systems used to produce

Define current inventory control system for football helmets, Tune Football...

Tune Football Helmets Company is considering changing its current inventory control system for football helmets. The information regarding the helmets is given below. Demand = 2

Describe supervisor can avoid rote, How can supervisors avoid receiving "ca...

How can supervisors avoid receiving "canned" or rote answers to interview questions? This question is about the Supervisor

Financial management, Financial institution often do for DEU

Financial institution often do for DEU

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages