Reliability - customer satisfaction and service quality, Operation Management

Assignment Help:

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.


Related Discussions:- Reliability - customer satisfaction and service quality

What do you think joe thomas must do about this matter?, What do you think ...

What do you think Joe Thomas should do about this matter?

Scope, what are the scope of operation research

what are the scope of operation research

Calculate the economic order quantity, The Managing Director of Beauty Soap...

The Managing Director of Beauty Soaps Ltd just visited a soap manufacturing firm in Malaysia and he was immensely impressed by its raw materials stock management System. He wanted

Explain what is the expected project length, Task time estimates for the mo...

Task time estimates for the modification of an assembly line at Jim Goodale's Carbondale, Illinois, factory are as follows- a) 6.0 - b) 7.2 - c) 5.0 a d) 6.0 b,c e)

Calculate the expected value of perfect information, Clay Why bark, a soft-...

Clay Why bark, a soft-drink vendor at Hard Rock Cafe%u2019s annual Rockfest, created a table of conditional values for the various alternatives (stocking decision) and states of na

Layout of facilities, Layout of Facilities Layout refers to the arran...

Layout of Facilities Layout refers to the arrangement of facilities. A plant layout refers to the arrangement of machinery equipment and other industrial facilities such as r

Describe the actual demand for the patients, The actual demand for the pati...

The actual demand for the patients at Omaha Emergency Medical Clinic for the first six weeks of this year are as follows: Week Actual # of Patients 1 65 2 62 3 70 4 48 5 63 6 52

Explain team prior to raising a follow-on fund, How should foster position ...

How should foster position herself and her team prior to raising a follow-on fund?

System complexity - boulding taxonomy, System complexity - Boulding taxonom...

System complexity - Boulding taxonomy  To obtain an insight into the nature of the system with which the operations manager is dealing, consider the economist Kenneth Boulding

Explain relationship between business and society, Describe two forces that...

Describe two forces that you believe shape the relationship between business and society. Provide two examples (one for each force you choose). Look for flaws and strengths in spec

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd