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Reliability - Customer Satisfaction and Service Quality
Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.
Noted organization theorist said, "Pressure for change originates in the environment: pressure for stability originates within the organization." Do you agree? Discuss
SUMIT Products Ltd. is a company that produces and markets steel cups, teaspoons, knives and forks for the catering industry. The company was established in 1958 in response to the
1.technology strategy 2.capacity strategy 3.facility location strategy 4.process strategy 5.quality strategy
How might businesses use the Internet to identify untapped customer needs through open innovation? What do you see as the major advantages and disadvantages of the open innovation
1. A powder metal (PM) manufacturing line produces bushing in three steps, compaction, sinter-harden, and rough/O?nish turn, which are accomplished at three single machine stations
Health care constant changes are a result of continuing trends in regulatio, policy, patient and provider advocacy efforts, as well as increasingly sophicated technology and indust
What are the Operational strategies for balancing capacity and demand? Operational strategies for balancing supply (capacity) and demand: a. Level capacity strategies b.
Problem 1: Team working is gaining importance in modern organisations. Do you agree that all members of an organisation could be expected to be team players? Discuss with exa
Explain creating a constant flow of new products or continually updating and improving the current product line: Within a product planning activity, this is clear that b
Can a factory be fast, dependable, flexible, produce high-quality products, and still provide poor service from a customer's perspective?
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