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Question 1:
"Various factors have created a need for businesses to move from a Traditional Marketing approach to a Relationship Marketing one."
(a) Describe this statement.
(b) What are the implications for the organisation when it is adopting a Relationship Marketing concept in doing business.
Question 2:
"One important pre-requisite of any organisation aiming at customer retention is having a positive image in the eyes of its publics. Public Relations is a tool used in Relationship Marketing to address that issue."
Discuss this statement with local examples.
Question 3:
"The focus of Relationship Marketing is customer retention. Yet Bund Jackson has stated that the development of a Relationship Marketing approach is not always appropriate for all customers."
Explain and discuss what Bund Jackson means by the above statement and what are its implications for segmenting customers.
Please perform required valuations in the template provided. What conclusions can you draw from the value range obtained? Could you suggest a change in the template to improv
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