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Question 1:
(i) Explain the relationship between the Front Desk and the Reservations Department.
(ii) Enumerate the various steps in the reservations process and explain how management could ensure that all the essential steps are followed.
(iii) Discuss the importance of proper records keeping in the Rooms Division Department.
Question 2:
Settlement of bills at the cashiers' desk could be a tedious exercise for guests and staff alike and this could affect the last impressions of customers. Why are last impressions as important as first impressions and how could we ease payments of bills at check out and departure?
Planning for negotiations A complex negotiation requires specific planning to be successful. Without planning, a negotiator cannot possibly have the information required to ef
Question 1: (a) Define the term "value". (b) Distinguish between functional value and emotional value. Illustrate by using relevant examples. (c) How can functional an
The student selects one of the major theoretical perspectives on change discussed in the course and produces a research paper on the topic. The objective is to take the topic past
Question 1 Discuss the role of entrepreneurs in economic development. Why should the government help the entrepreneurs and in what way the Government can help? Question 2
Managerial W riting This provides a channel for management communication. Writing is a means of communication. It has specific advantages and disadvantages. Advantages
QUESTION When a company is forming long-term outsourcing relationship with another company, the foundation of the success of the venture is a good contract management (a) Wh
Methods Following is a brief description of the prevalent methods of stock taking. Stock Verification by Accession Numbers: The accession numbers of the books from t
Question 1: (a) Using appropriate examples to support your answer, list five types of photography used. (b) Define the term "aperture" (c) Give two uses of an aperture (d
Question 1: You are employed as a consultant to undertake a reform programme in a particular public sector environment. Provide a detailed checklist for a sustainable reform p
QUESTION A popular restaurant has been losing customers and orders due to various delays and errors. The Restaurant Manager wants to identify problems and causes that might be
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