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Question 1:
(i) Explain the relationship between the Front Desk and the Reservations Department.
(ii) Enumerate the various steps in the reservations process and explain how management could ensure that all the essential steps are followed.
(iii) Discuss the importance of proper records keeping in the Rooms Division Department.
Question 2:
Settlement of bills at the cashiers' desk could be a tedious exercise for guests and staff alike and this could affect the last impressions of customers. Why are last impressions as important as first impressions and how could we ease payments of bills at check out and departure?
Filing Classified Entries By classified entries, we mean entries which hear notation; that is, Class Number and Call Number entries. A Subject Catalogue and an Alphabetico-Cl
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AACR 2- 1988 revised - L C descriptive rules: Anglo-American cataloging rules/ prepared under the direction of the Joint Steering Committee for Revision of AACR, a committee o
Question 1: With the help of a departmental organization chart explain in detail the functions and importance of the Rooms Divisions Department and its relationship with the o
T ools and techniques used for quality planning Let us now see some of the tools and techniques used for quality planning. They are: C ost /benefit analysis: This is an
Patents as a Source of Information Patent documents provide a unique and important source of technical information much of which may not be available anywhere else. Their
Entire agreement The entire agreement clause must state that the contract is the final, complete, and total expression of the parties' agreement. Such an agreement helps in pr
Current Awareness Services: Current awareness services are designed to keep the user abreast of information in thier area of work or interest that has recently been published
QUESTION 1 A core concept in implementing TQM is Deming's 14 points, a set of management practices to help companies increase their quality and productivity. List 7 points and
Measurement: The third method of data collection is measurement where standardized instruments are used to measure variables. For example, scientific instruments such as th
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