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Referral Services
Referral services are to be distinguished from reference service, discussed earlier. Referral services do not provide the user with the documents or information actually' needed for his query but refer him to the sources such as secondary publications, information units, professional organisations, research institutes and individual specialists, etc. and tell him where to find them. They utilise directories and files on sources, if necessary, specially created for the purpose. Referral services can function on their own or in cooperation with other services. It is very difficult to measure the effectiveness of such services unless they keep themselves in close touch with their sources and users. Such a task is easier only when referral services offered for the clientele is in a small geographical area.
C ontrol of contracts The contract control process commences right at the beginning stage of bid document preparation inviting contractors to bid, and proceeds through the con
Agency Method: The alternative to direct ordering with publishers is to acquire the periodicals through a duly appointed subscription agent. A subscription agent is a person o
In the past, in the Universe of Documents, the general trend has been to narrow the extension of a subject embodied in -a document taken as a whole. Therefore, there has been a gen
Public documentation/information centres: Established from public funds, these may not be self- supporting financially. In developing countries, documentation and information
mention the technical options in service marketing?
Writing a contract Most commonly used contracts are developed from earlier contracts that are subsequently modified to fit the situation in hand. Organisations usually have a
Question 1 : Language is much more than grammar and serves various purposes in society. Justify this statement. Question 2: One of the definitions of language is a 'sy
ORGANISATION OF INFORMATION SERVICES: Documentation and information services are activities that grew out of information needs of user communities engaged in research, industr
Conservation: The second aspect of maintenance work is book conservation. Only books in good physical condition should be allowed to stay on shelves. Constant shelf checking
Question: (a) Managers and other change agents use various means for mobilising power, exerting influence over other people, and getting them to support planned change effort
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