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Quality is customer defined:
Quality of service or service excellence is a desire to maintain or strengthen the commitment to the library's philosophy of service to users. Quality is defined as the gap between a customer's expectations and perceptions. Such customer focus requires not only an attention to internal processes but also an awareness of the external marketplace.
Only a match between the requirements of the marketplace and the internal processes and operations will lead to quality service.
What is the important role of Controlling in the management? Controlling: Controlling is described as which managerial function that seeks to make sure an absolute c
Number of post-release defects (found by clients in field operation), categorized by level of severity Ratio of defects found internally prior to release (by inspections and tes
What are the advantages of top-down centralised approaches? The advantages top-down centralised approaches Project budgets can be imposed by using top-down that is centralis
Objectives of ISO 9000 The basic objectives of ISO 9000are : 1. To facilitate international trade of goods and services. 2. To obtain competitiveness by obtaining
Question: (a) Project Value Management has gained significant acceptance in different fields of business and is regarded as a useful tool for promoting project sustainability
critical analysis of the pmp
Why is it significant that the project team and the users develop and agree a process model for a project? Any project is a cooperative venture among the clients/users and the
Attempts by a country to help local producers by restricting international trade is known as protectionism.
What skills are helpful when working in Project and Programme support office? The skills which are most helpful probably include in Project and Programme support office: a.
Scheduling Once a program plan is approved, good scheduling is the heart of the program management process. Program schedules provide adequate time to ensure that the work bre
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