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Quality is customer defined:
Quality of service or service excellence is a desire to maintain or strengthen the commitment to the library's philosophy of service to users. Quality is defined as the gap between a customer's expectations and perceptions. Such customer focus requires not only an attention to internal processes but also an awareness of the external marketplace.
Only a match between the requirements of the marketplace and the internal processes and operations will lead to quality service.
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ISO standards give tremendous advantages to those holding their certification. Some of these advantages are briefly discussed below for different categories of groups ins
Balancing Efficiency An efficient line balancing will minimize the amount of idle time. The balance efficiency can be calculated as Eff B = output of task time / in
assignment of pert and critical path method
Probelm: (a) Identity the several types of mechanical hazards associated with the use of bench -mounted grinder. (b) Outline the FOUR main categories of guards and safegu
When you had to grow a strategy for a tiny software house employing fifty or therefore professional computer people, then how would you go regarding it? What area would you use to
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Submit all required artefacts necessary to achieve the ‘Life Cycle Architecture Milestone' (LCAM). The most important artefact of the LCAM is the ‘executable architecture' or ‘proo
INFORMATION RESOURCES AND SELECTION PRINCIPLE: The main objective of a library can be stated as" "To provide for the information needs of a given group of users in relation t
C Consultancy Company gives management consultancy to a range of organisations. It employs staff who have different industry backgrounds and who also offer different specialisms,
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