Quality tools in process improvement, Project Management

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Question :

(a) Describe the importance of the following quality tools in process improvement:

(i) Pareto diagrams
(ii) cause-and-effect diagrams

(b) The Managing Director of a manufacturing company supplying the retail trade is receiving complaints from customers concerning the company's increasing inability to supply the correct goods on time.

Draw up a Cause and Effect diagram of the possible causes of this problem.

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