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Question 1: (a) ISO 9000:2008 specifies the requirements for a Quality Management System. The standard is based on eight quality management principles upon which to develop an
Quality Measurement Procedure: Quality as a strategic issue implies (i) acceptance of the importance of customer requirements throughout the organization, (ii) the identifica
Illustrate the division of work in Economics? Division of Work (or Labour): It s a famous principle of Economics, invented through the traditional economist as defined by
Describe all types of projects requirements according to Wijnen. Preconditions: It forms the context in which the project should be executed. Illustrations include legisl
QUESTION Implementation should focus on the achievement of agreed outcomes, so that if a problem is encountered with the plan, other courses of action will be employed. Wha
Flow Charts Flow chart is the most familiar tool to understand processes. It is used to identify a sequence of events in a process. Using flow charts require six deliberate act
Question: (a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations
The researcher should see that the project is executed in a systematic manner and in time. If the survey is to be conducted by means of structured questionnaires data can be rea
Question: (a) The underlying reason for benchmarking is to learn from best practices and implement them in your organization in an attempt to improve your business processes
Span of management Span of management refers to the number of subordinates who directly report to one superior. If a manager has too many subordinates then his span is wide and
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