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QUESTION 1:
(a) Explain how TWO of the given gurus have contributed to the Quality Movement, highlighting the major points of their philosophies:
(i) Edward Deming (ii) Philip Crosby (iii) Joseph Juran
(b) According to the quality literature, without top management quality improvement, commitment will not occur. Describe why you believe this is the case.
(c) Describe why training is an important factor in improving quality and why it should be continuous?
Question 1: You have been requested by top management to develop projects for enhancing the effectiveness of human resources within your company. Write down a proposal in resp
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how to solve this
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