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Quality improvement
It is a systematic approach to make the process of work more effective, efficient and appropriate by removing rework, unwanted work, loss and frustration.
Quality improvement aims at closing the gap between current and expected levels of quality by understanding and eliminating system deficiencies and addressing strengths to improve or redesign project processes using methods and tools.
There are a number of quality improvement approaches, which ranges from improving individual performance to redesigning entire project processes. The following four steps are common to all approaches of quality even though they might differ in terms of time, resources and complexity.
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