Quality characteristics, Other Management

Assignment Help:

Quality characteristics

The definitions of quality could be appreciated in a better way if we understand the characteristics of quality. Every product and service has a set of characteristics which help in identifying its quality. Let us now discuss some of the characteristics of quality.

  • Functionality: It is a degree to which the equipment performs its intended function. The way the system responds to errors is critical in this characteristic. This is highly important for clinical equipments where minor error could be disastrous.
  • Performance: The performance of product or service should comply with the user needs.
  • Reliability: It is the capability of the product or service to perform as intended under normal conditions without unexpected failure.
  • Relevance: It is the characteristics of a product or service by which it meets the actual needs of the user; it should be applicable, pertinent and appropriate to its intended use.
  • Timeliness: The characteristic of timeliness stipulates that the product or service is delivered in time when it is needed to solve a particular problem and not after the problem is solved. This characteristic is very important for health and emergency relief work.
  • Suitability: Suitability of a product or service is the fitness of its use, its appropriateness and correctness to the intended industry, for example the agricultural equipment has to be designed to perform under conditions the user will use it on.
  • Completeness: The service provided should be complete and include the entire scope of services. For example completeness of a training session includes provision of all materials necessary to build a desired skill or knowledge.
  • Consistency: Services have to be delivered in the same way for all the users. For example blood test has to be done in the same way for every patient.

These quality characteristics are not limited to the service, equipment or material delivered to the end-users, it also applies to the service, equipment or material used by the project staff to deliver the project outputs. This also includes the machinery, computers, tools, vehicles and consulting services the project uses to carry out the activity.


Related Discussions:- Quality characteristics

Name catalogue - types of catalogue, Name Catalogue: A name catalogue ...

Name Catalogue: A name catalogue is a variation and extension of an author catalogue. It contains entries for works of an author and also for books written on him. All entries

Cultivating communities of practice, C ultivating communities of practice ...

C ultivating communities of practice In an organisational life, the CoP has been readily accepted by people. It will flourish irrespective of whether the organisation recognis

User approaches - need for catalogue entries, User Approaches   We have...

User Approaches   We have seen the purpose and functions of a catalogue. By using a library catalogue we can find out the various documents available in the library, without ph

Advantages of central processing, Advantages   of Central Processing C...

Advantages   of Central Processing Centralized processing has many advantages. For example.  1)  Duplication of work is avoided: The type of work involved in processing i

What are the duties of a confidential secretary, QUESTION 1 "Values dri...

QUESTION 1 "Values drive behaviour". Discuss with reference to- (1) virtuous values and behaviour (2) how an ethical culture can be developed at the workplace? QUESTI

Explain the crm strategy at harrahs entertainment, Campaign management at H...

Campaign management at Harrah's Entertainment Harrah's Entertainment is the world's largest gaming organization. Through Harrah's Total Rewards programme customers earn credit

Historical approach, HISTORICAL APPROACH: Meaning and Characteristics ...

HISTORICAL APPROACH: Meaning and Characteristics In  the following text the meaning and characters of historical approach will  be discussed.  Definition:  It is concerne

User registration, User Registration An obvious first step in any circ...

User Registration An obvious first step in any circulation system is to register the users or borrowers. This is a time consuming and somewhat expensive procedure but mandator

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd