Quality characteristics, Other Management

Assignment Help:

Quality characteristics

The definitions of quality could be appreciated in a better way if we understand the characteristics of quality. Every product and service has a set of characteristics which help in identifying its quality. Let us now discuss some of the characteristics of quality.

  • Functionality: It is a degree to which the equipment performs its intended function. The way the system responds to errors is critical in this characteristic. This is highly important for clinical equipments where minor error could be disastrous.
  • Performance: The performance of product or service should comply with the user needs.
  • Reliability: It is the capability of the product or service to perform as intended under normal conditions without unexpected failure.
  • Relevance: It is the characteristics of a product or service by which it meets the actual needs of the user; it should be applicable, pertinent and appropriate to its intended use.
  • Timeliness: The characteristic of timeliness stipulates that the product or service is delivered in time when it is needed to solve a particular problem and not after the problem is solved. This characteristic is very important for health and emergency relief work.
  • Suitability: Suitability of a product or service is the fitness of its use, its appropriateness and correctness to the intended industry, for example the agricultural equipment has to be designed to perform under conditions the user will use it on.
  • Completeness: The service provided should be complete and include the entire scope of services. For example completeness of a training session includes provision of all materials necessary to build a desired skill or knowledge.
  • Consistency: Services have to be delivered in the same way for all the users. For example blood test has to be done in the same way for every patient.

These quality characteristics are not limited to the service, equipment or material delivered to the end-users, it also applies to the service, equipment or material used by the project staff to deliver the project outputs. This also includes the machinery, computers, tools, vehicles and consulting services the project uses to carry out the activity.


Related Discussions:- Quality characteristics

Critically analyse the potential evils of bureaucratization, QUESTION 1 ...

QUESTION 1 Max Weber systematized the organization model of Bureaucracy (a) List and describe briefly the distinguishing features of bureaucracy (b) Critically analyse th

Suggest five smart objectives for the commission, QUESTION a) Mintzberg...

QUESTION a) Mintzberg argues that the word "strategy" has been used implicitly in different ways and provides five definitions. Elaborate on these definitions of strategy b)

Domain, D omain A community will be just a group of friends without th...

D omain A community will be just a group of friends without the commitment to the domain. A domain is not just the group of people with connections but it is an identity which

Drawbacks of centralised cataloguing, Drawbacks   Pooling up the nec...

Drawbacks   Pooling up the necessary funds to opt for centralized cataloguing may be difficult for some libraries.  Because of local variations it may be difficult to go

Businesses are exposed to scrutiny and criticisms, QUESTION 1 Why is it...

QUESTION 1 Why is it that businesses are increasingly exposed to scrutiny and criticisms? How can they cope with these? QUESTION 2 What are the implications for corpora

Roles of government in the economic development of a country, Question 1: ...

Question 1: (a) What are the main roles of Government in the economic development of a country? (b) What are some of the emerging issues affecting the role of Government?

Penalty, P enalty Penalties should aim at fixing a problem when it ari...

P enalty Penalties should aim at fixing a problem when it arises and ensuring that it does not recur. Guidelines to note while stipulating penalties are: Penalties shou

Study the evolution and development of destinations, Question: The Tour...

Question: The Tourist Area Life Cycle as given by Butler (1980) is one of the most popular models which have been used and applied to study the evolution and development of de

Efficient library management, Efficient library management: These-func...

Efficient library management: These-functions are carried out by any reasonably efficient library. The emphasis the definition is on the provision of information as a major fu

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd