Quality characteristics, Other Management

Assignment Help:

Quality characteristics

The definitions of quality could be appreciated in a better way if we understand the characteristics of quality. Every product and service has a set of characteristics which help in identifying its quality. Let us now discuss some of the characteristics of quality.

  • Functionality: It is a degree to which the equipment performs its intended function. The way the system responds to errors is critical in this characteristic. This is highly important for clinical equipments where minor error could be disastrous.
  • Performance: The performance of product or service should comply with the user needs.
  • Reliability: It is the capability of the product or service to perform as intended under normal conditions without unexpected failure.
  • Relevance: It is the characteristics of a product or service by which it meets the actual needs of the user; it should be applicable, pertinent and appropriate to its intended use.
  • Timeliness: The characteristic of timeliness stipulates that the product or service is delivered in time when it is needed to solve a particular problem and not after the problem is solved. This characteristic is very important for health and emergency relief work.
  • Suitability: Suitability of a product or service is the fitness of its use, its appropriateness and correctness to the intended industry, for example the agricultural equipment has to be designed to perform under conditions the user will use it on.
  • Completeness: The service provided should be complete and include the entire scope of services. For example completeness of a training session includes provision of all materials necessary to build a desired skill or knowledge.
  • Consistency: Services have to be delivered in the same way for all the users. For example blood test has to be done in the same way for every patient.

These quality characteristics are not limited to the service, equipment or material delivered to the end-users, it also applies to the service, equipment or material used by the project staff to deliver the project outputs. This also includes the machinery, computers, tools, vehicles and consulting services the project uses to carry out the activity.


Related Discussions:- Quality characteristics

Centralised processing - library management, Centralised Processing By...

Centralised Processing By "processing" we mean technical operations that are necessary to prepare library materials for access and use. So, centralized processing would mean u

Explain business travel market and the leisure travel market, Question 1: ...

Question 1: National and International economic trends tend to have an influence on the demand for the hospitality industry. Discuss six (6) main measures that the hotel sector

Managerial economics, why is it important for managers to understand macro ...

why is it important for managers to understand macro economics

Observation technique - methods of data collection, Observation Technique: ...

Observation Technique: What  does  observation  technique  mean:  Observation  Is one of the basic and  oldest  research methods  to  gather data. Observation stops being  a n

Swot analysis, QUESTION 1 The Ministry of Information Technology has re...

QUESTION 1 The Ministry of Information Technology has recently launched a public debate on how to make Information Technology the Fourth Pillar of the Mauritian economy. Using

Union catalogue, Union Catalogue   A library catalogue, we know, is a l...

Union Catalogue   A library catalogue, we know, is a list of all or some of the holdings of a library. If two or more libraries make out such a list we call it a Union Catalogu

Explain the term reputation management, (a) Define the term Public Relatio...

(a) Define the term Public Relations as per the British Institute of PR and explain the relevance and interdependence of i. PR and marketing and ii. PR and advertising.

Measurement of sustainable growth, Question 1: Indicators to compute su...

Question 1: Indicators to compute sustainable tourism are still in their infancy although the United Nation World Tourism Organization and other organizations are making sporad

Identifying customers for project, I dentifying customers Customer is ...

I dentifying customers Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The custom

Definition of volume and periodical publications, Definition of "Volume" : ...

Definition of "Volume" : Economy in  the cost of  binding. reduction in the number of undersized volumes difficult to handle, the need for splitting  over thick and composite

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd