Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Quality and Reliability & After Sales Service - Operation Strategy
Quality and reliability
The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'.
After sales service
The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.
Explain the different delivery styles that speakers can select for their presentation.
One of the disadvantages of technology is that it does not allow older workers to postpone retirement. True False
Question 1: Change is often resisted because of the uncertainty and ambiguity it creates, the concern that it might not be in the organisation's best interest. (i) Discuss
Almost all project have deliverables dealing with documentation and customer ennoblement in addition to the primary deliverable
Cultural diversity can provide a company competitive advantage regarding problem-solving. True False
1. What kind of warning signals would you like fed back from PAC to MRP? 2. Lead times are sometimes called rubbery. What accounts for this concept of elasticity in lead times?
"Regulatory Organizations" Please respond to the following: • Evaluate the effectiveness of JCAHO%u2019s recommendations for emergency preparedness. Discuss which recommendation
Describe the expected-value decision rule.
In one paragraph supported by your text and other research, describe the criteria you would use if you were a manager charged with evaluating corporate contributions to decide whet
Your answers for your two questions should total at least 200 words 1. How can employers guard against pay inequities in the workforce? 2. Explain the meaning of disparate i
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd