Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.


Related Discussions:- Quality and reliability & after sales service

Explain how efficiency of purchasing processes be improved, How can efficie...

How can efficiency of purchasing processes be improved?

Explain which goal is likely to lead to the best performance, if the averag...

if the average worker can produce 15 widget an a hour/which goal is likely to lead to the best performance/1.10/2 15/3.

Describe interface of financial policy, Explain Interface of Financial Poli...

Explain Interface of Financial Policy and Strategic Management?

Production and operation management, What do you understand by “line balanc...

What do you understand by “line balancing”? What happens if balance doesn’t exist?

Explain theory x, Explain Theory 'X'. These theory is place forward by ...

Explain Theory 'X'. These theory is place forward by Douglas McGregor. It is based upon the management thinking containing certain assumptions about human nature and human beha

Supply, Introduction about law of supply

Introduction about law of supply

Explain what suggestions for improvement, You are the contracting officer's...

You are the contracting officer's representative (COR) of a program management support contract awarded to Easy Corp. It is the first year of a five-year contract. You have noti

Legal rules for recovery of the amounts, MJZ Corporation had a checking acc...

MJZ Corporation had a checking account with Gulfstream Bank. So that customers who close their accounts would not be embarrassed by having their checks bounce, the bank routinely h

Explain how are sla''s performance standards agreed upon, How are SLA's per...

How are SLA's performance standards agreed upon? Give three examples of SLA's and how they would be agree upon.

Explain levels of management by management skills, Explain levels of Manage...

Explain levels of Management by Management Skills. Management Skills needed successful manager, be categorized as given below: Technical skill refers to the pro

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd