Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Quality and Reliability & After Sales Service - Operation Strategy
Quality and reliability
The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'.
After sales service
The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.
What are the assumptions of Economic Order Quantity? Assumptions of Economic Order Quantity (EOQ): a. The stage of customer demand is identified b. The stage of customer
Affirmative action refers to a policy or a program that tries to respond to instances of past discrimination by implementing proactive measures to ensure equal opportunity today. I
What is the correct name for the flower the Michaelmass Daisy?
Alaska Power Company issued $1,000 bonds that have an annual coupon rate of 7.5%. The present market value of the bonds is $1,125. If the bonds have 15 years remaining until maturi
Explain functions and objectives of trade unions. Functions and Objectives of Trade Unions: The functions of trade unions are: (i) The provision of friendly services which
If you decide to use debt financing, which kind of loan, fixed-rate or variable-rate, would you prefer? Why? If you decide to use equity financing, where would you find equity f
You work in a new organization. You have been charged with recruiting a manager for a new department within the Services division. The Vice President of the Services division stres
Elements of Operations Management 1. Planning This is the setting of appropriate courses of action to achieve the systems objectives. 2. Organising This is the
Within the food service industry, find examples of firms that have sustained competitive advantage by competing on the basis of (1) Cost leadership, (2) Response, and (3) different
Many writers have stated that effective objectives should be- A. Broad - to cover many dimensions of the business B. Measurable - to track progress C. Unachievable - to in
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd