Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Quality and Reliability & After Sales Service - Operation Strategy
Quality and reliability
The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'.
After sales service
The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.
Question 1: Explain how a leader can enhance the performance in a team? Question 2: (a) Define ‘A Team' and explain the different stages in ‘Team Development'. (b)
One of the package of features that make up a service are: Appearance Facilitating goods Packaging Cost Implied use
Is the value of the educational programming provided to hospitals and schools worth the price of the commercial messages that accompany it?
Performance & Productivity Measurement -Theory of Constraint Traditional financial measures of performance have been criticised by Kaplan and Norton (1992) who voiced thei
Discuss state licensure requirements that an organization must comply with in order to become a Medicare Advantage Plan, any exceptions to the State licensure requirement, and any
The Good Chocolate Company. Specifications for the 12-ounce bar are 330 grams to 350grams. What is the largest stnd dev, in grams, and still considered capable of ave fill of 340 g
Think about any class (undergraduate or graduate) in which you worked on a class project. Think about the process you went through in order to complete this final project. a. li
Beginning with the step of customer needs and expectations (expected quality), identify and describe the remaining steps in the customer-driven quality life cycle. (Hint: drawing a
New software has been purchased to reduce time in calculating customers' accounts. Establishing report and effective communication with team members is primary importance to make t
Discuss how team building interventions help an organization. Describe activities that are relevant to individuals, the group and organization relationships.
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd