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QUESTION 1
A restaurant has experienced a sudden increase in customer complaints and as a consequence the restaurant has been losing customers and orders. The quality manager wants to identify the problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply quality tools and techniques to resolve these complaints and improve customer satisfaction
QUESTION 2
(a) Distinguish between variable measure of quality and attribute measure of quality. Support your answer by means of examples
(b) Identify the different types of control charts and discuss their use in statistical process control
QUESTION Previously, there was much emphasis on preparation of the end state ‘master plan', which was assumed to be sufficient for guiding and controlling future development pa
BINDING AND PRESERVATION WORK: Preservation and binding are those aspects of librarianship that have frequently been neglected. It is generally acknowledged that in the presen
P ractice Practice can be developed when the community keeps continuous interactions with the domain. The members of the community of practices are the practitioners. They wil
Need for Literature Search: While the scientific and technical literature has been growing exponentially, the amount of time that any user has for reading this literature rema
moral responsibility and blame
Approach of Readers for Documents: As stated earlier, documents can be arranged in libraries on the basis of the colour of the binding, the size, the language, the year of pub
Library service is, in essence, the retrieval and dissemination of embodied knowledge to individual members and groups in a community. Hence, the two essential parameters which aff
Question 1 Write short notes on the Quality planning an element of Quality management Question 2 What are the steps to the Fade QI model? Question 3 Quality costs are th
Based on the article Nearshoring in Latin America, what are the short- and long-term implications of nearshoring given the current economic conditions?
Question 1: a. What are the traditional measures of development? b. What are the basic characteristics of the least developing nations? c. According to Denis Goulet, what
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