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QUESTION 1
A restaurant has experienced a sudden increase in customer complaints and as a consequence the restaurant has been losing customers and orders. The quality manager wants to identify the problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply quality tools and techniques to resolve these complaints and improve customer satisfaction
QUESTION 2
(a) Distinguish between variable measure of quality and attribute measure of quality. Support your answer by means of examples
(b) Identify the different types of control charts and discuss their use in statistical process control
Question "Schools are open social systems with five important elements which are used to transform the organisational resources into educational outcomes" (a) Describe the
Question 1: Read the following and answer the questions below. You are the Health and Safety Officer of a big industrial group which is constructing a new factory in which o
Historical Sources: Historical Data are a combination of documentary and field sources. These consist of documents and various historical sources to which the historian him
scientists use what to find answers to problems
Question 1: Which one of the different approaches to organisation and management would you select as most relevant to the analysis of a particular work situation in the tourism
The Public Sector Administration has undergone a process of evolutionary reform from the Traditional Public administration to NPM and now to an emerging model of responsive govern
QUESTION (a) Define Social Environment (b) Discuss, with examples, the impact of Social Environment on Business (c) Critically analyze the role of business in the develop
"The use of technology in performance management has the potential to increase productivity and enhance competitiveness. We believe that appraisal satisfaction is a key concept tha
Reliability: Refers to the accuracy and consistency of a measuring tool. A measure is reliable when an individual remains nearly the same in repeated measurements. Re
Pre-requisites for a Union Catalogue Compilation of a union catalogue is possible only through library cooperation. Any such compilation should be very clear in the beginning
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