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QUESTION 1
A restaurant has experienced a sudden increase in customer complaints and as a consequence the restaurant has been losing customers and orders. The quality manager wants to identify the problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply quality tools and techniques to resolve these complaints and improve customer satisfaction
QUESTION 2
(a) Distinguish between variable measure of quality and attribute measure of quality. Support your answer by means of examples
(b) Identify the different types of control charts and discuss their use in statistical process control
H i story of project management While quality management was developing, around the same time a number of events led to the need for better project management. In the 1950?s
Allocating Funds: Finance is the most important factor in document selection. Proper planning of finance is basic to good acquisition work. Every library works according to
1. Straight Flow Line: The shortest distance between two given points is the straight line. This line provides a guideline for the path to follow. 2. Standardizatio
critically analyze mr. vincent''s reasoning
QUESTION (a) Medicines are much specialised form of consumer product. They must be safe, effective and suitable for their intended purpose. Quality Assurance (QA) in pharmaceut
Tangible and Intangible Value The value which communities create includes the tangible results like the standard manual, the improved skills or the reduced costs through faster
C ontract close-out: Contract close-out begins with checking for physical completion, i.e., whether all services have been performed and products delivered. Closeout
QUESTION 1 Explain the meaning of organizational and cultural diversity Why is it important for us to be sensitive to and aware of cultural diversity within your workplace?
Question 1 Explain the various inputs , tools and techniques of qualitative risk analysis process Question 2 The risk mitigation methodology describes the approach to contro
In order to give unique co-extensive representation to each subject in the UoS, the classificationist has to ascertain the various attributes - infinite, turbulently dynamic, conti
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