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QUESTION 1
A restaurant has experienced a sudden increase in customer complaints and as a consequence the restaurant has been losing customers and orders. The quality manager wants to identify the problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply quality tools and techniques to resolve these complaints and improve customer satisfaction
QUESTION 2
(a) Distinguish between variable measure of quality and attribute measure of quality. Support your answer by means of examples
(b) Identify the different types of control charts and discuss their use in statistical process control
‘Property management is more about managing an asset than managing a building: discuss with reference to the role of a commercial property manager.’ Prepare an essay or discussion
QUESTION 1 The museums of today serve increasingly complex institutional missions and diverse audiences through their programs. Critically discuss and analyze the role of museu
Verbal communication The verbal communication is split in three sections as under: Grammar: Informal speech often uses abbreviations, contractions and colloquialisms
Plan, design, deliver, and evaluate an original training or HRD development program that you might use in your organization or one that you are very familiar with.
A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteei
Perfect binding: The need to find a less expensive process for binding paperbacks led to the development of the 'perfect binding' - Considered as the most imperfect. This subs
The areas to be considered while monitoring and controlling a contract are wide spread. They are: P h y sical mobilisation: In this stage, the contractor gathers people, m
A ssessment of Project Quality Quality management can be measured by having three main components: Quality control. Quality assurance. Quality improvement.
Persuasion When communication is your goal often is to persuade the audience to get the message that you are conveying to them. Persuasion is connected to the feasibility of th
Problem: (i). Define the term ‘ecosystem' (ii). What are the three major ecosystems in the tropical marine environment. (iii). State and explain four main ecological
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